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Customer Self-Service Software Market by Type (Services, Solutions), Delpoyment (On-Cloud, On-Premises), Vertical - Global Forecast 2024-2030

Publisher 360iResearch
Published Jan 15, 2024
Length 194 Pages
SKU # IRE18437768

Description

Customer Self-Service Software Market by Type (Services, Solutions), Delpoyment (On-Cloud, On-Premises), Vertical - Global Forecast 2024-2030


The Customer Self-Service Software Market size was estimated at USD 9.93 billion in 2023 and expected to reach USD 11.32 billion in 2024, at a CAGR 13.98% to reach USD 24.85 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Customer Self-Service Software Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Customer Self-Service Software Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Customer Self-Service Software Market, highlighting leading vendors and their innovative profiles. These include Answerdash, Inc. by CloudEngage, Inc., Aptean Corporation, Avaya, Inc., BMC Software, Inc. by KKR, Creative Virtual Ltd., eGain Corporation, Freshdesk, Inc., Happyfox, Inc., Inbenta Technologies, Inc., Microsoft Corporation, Oracle Corporation, Recursive Labs, Inc., Salesforce.Com, Inc., SAP SE, and Unblu, Inc..

Market Segmentation & Coverage


This research report categorizes the Customer Self-Service Software Market to forecast the revenues and analyze trends in each of the following sub-markets:

Type
Services
Consulting Services

Integration and Deployment Services

Managed Services

Training and Support Services
Solutions
E-Mail Management

Intelligent Virtual Assistants

Interactive Voice Response and Interactive Text Response

Mobile Self-Service

Social Media and Community Self-Service

Web Self-Service
Delpoyment
On-Cloud
On-Premises
Vertical
Banking, Financial Services, and Insurance
Education
Government and Public
Healthcare and Life Sciences
IT and Telecommunication
Manufacturing
Media and Entertainment
Retail and E-Commerce
Transportation and Logistics
Utilities
Region
Americas
Argentina

Brazil

Canada

Mexico

United States
California

Florida

Illinois

New York

Ohio

Pennsylvania

Texas
Asia-Pacific
Australia

China

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Taiwan

Thailand

Vietnam
Europe, Middle East & Africa
Denmark

Egypt

Finland

France

Germany

Israel

Italy

Netherlands

Nigeria

Norway

Poland

Qatar

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Customer Self-Service Software Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Customer Self-Service Software Market?
3. What are the technology trends and regulatory frameworks in the Customer Self-Service Software Market?
4. What is the market share of the leading vendors in the Customer Self-Service Software Market?
5. Which modes and strategic moves are suitable for entering the Customer Self-Service Software Market?

Note: PDF & Excel + Online Access - 1 Year

Table of Contents

194 Pages
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Customer Self-Service Software Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Enables companies to increase customer satisfaction and loyalty levels
5.1.1.2. Increasing availability of various customer service touchpoints
5.1.1.3. Need to gain competitive advantage and reduce customer churn out rate at reduced operational cost
5.1.2. Restraints
5.1.2.1. Limited adoption among organizations and unawareness among customers
5.1.3. Opportunities
5.1.3.1. Integration of artificial intelligence, business intelligence, and big data
5.1.3.2. Potential for CSS via social media
5.1.3.3. Rapid adoption across small and medium-sized enterprises
5.1.4. Challenges
5.1.4.1. Complicated UI and technological issues
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Customer Self-Service Software Market, by Type
6.1. Introduction
6.2. Services
6.3.1. Consulting Services
6.3.2. Integration and Deployment Services
6.3.3. Managed Services
6.3.4. Training and Support Services
6.3. Solutions
6.4.1. E-Mail Management
6.4.2. Intelligent Virtual Assistants
6.4.3. Interactive Voice Response and Interactive Text Response
6.4.4. Mobile Self-Service
6.4.5. Social Media and Community Self-Service
6.4.6. Web Self-Service
7. Customer Self-Service Software Market, by Delpoyment
7.1. Introduction
7.2. On-Cloud
7.3. On-Premises
8. Customer Self-Service Software Market, by Vertical
8.1. Introduction
8.2. Banking, Financial Services, and Insurance
8.3. Education
8.4. Government and Public
8.5. Healthcare and Life Sciences
8.6. IT and Telecommunication
8.7. Manufacturing
8.8. Media and Entertainment
8.9. Retail and E-Commerce
8.10. Transportation and Logistics
8.11. Utilities
9. Americas Customer Self-Service Software Market
9.1. Introduction
9.2. Argentina
9.3. Brazil
9.4. Canada
9.5. Mexico
9.6. United States
10. Asia-Pacific Customer Self-Service Software Market
10.1. Introduction
10.2. Australia
10.3. China
10.4. India
10.5. Indonesia
10.6. Japan
10.7. Malaysia
10.8. Philippines
10.9. Singapore
10.10. South Korea
10.11. Taiwan
10.12. Thailand
10.13. Vietnam
11. Europe, Middle East & Africa Customer Self-Service Software Market
11.1. Introduction
11.2. Denmark
11.3. Egypt
11.4. Finland
11.5. France
11.6. Germany
11.7. Israel
11.8. Italy
11.9. Netherlands
11.10. Nigeria
11.11. Norway
11.12. Poland
11.13. Qatar
11.14. Russia
11.15. Saudi Arabia
11.16. South Africa
11.17. Spain
11.18. Sweden
11.19. Switzerland
11.20. Turkey
11.21. United Arab Emirates
11.22. United Kingdom
12. Competitive Landscape
12.1. FPNV Positioning Matrix
12.2. Market Share Analysis, By Key Player
12.3. Competitive Scenario Analysis, By Key Player
13. Competitive Portfolio
13.1. Key Company Profiles
13.1.1. Answerdash, Inc. by CloudEngage, Inc.
13.1.2. Aptean Corporation
13.1.3. Avaya, Inc.
13.1.4. BMC Software, Inc. by KKR
13.1.5. Creative Virtual Ltd.
13.1.6. eGain Corporation
13.1.7. Freshdesk, Inc.
13.1.8. Happyfox, Inc.
13.1.9. Inbenta Technologies, Inc.
13.1.10. Microsoft Corporation
13.1.11. Oracle Corporation
13.1.12. Recursive Labs, Inc.
13.1.13. Salesforce.Com, Inc.
13.1.14. SAP SE
13.1.15. Unblu, Inc.
13.2. Key Product Portfolio
14. Appendix
14.1. Discussion Guide
14.2. License & Pricing
FIGURE 1. CUSTOMER SELF-SERVICE SOFTWARE MARKET RESEARCH PROCESS
FIGURE 2. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, 2023 VS 2030
FIGURE 3. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CUSTOMER SELF-SERVICE SOFTWARE MARKET DYNAMICS
FIGURE 7. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
FIGURE 8. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2023 VS 2030 (%)
FIGURE 10. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY DELPOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
FIGURE 12. CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. AMERICAS CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 14. AMERICAS CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. UNITED STATES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 16. UNITED STATES CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. ASIA-PACIFIC CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. ASIA-PACIFIC CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 20. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SELF-SERVICE SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. CUSTOMER SELF-SERVICE SOFTWARE MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 22. CUSTOMER SELF-SERVICE SOFTWARE MARKET SHARE, BY KEY PLAYER, 2023

Pricing

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