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Customer Communication Management Market by Component (Services, Solutions), Offering (Managed CCM Services, Software Suite), Organization Size, Deployment Mode, Industry - Global Forecast 2024-2030

Publisher 360iResearch
Published Jan 15, 2024
Length 187 Pages
SKU # IRE18437760

Description

Customer Communication Management Market by Component (Services, Solutions), Offering (Managed CCM Services, Software Suite), Organization Size, Deployment Mode, Industry - Global Forecast 2024-2030


The Customer Communication Management Market size was estimated at USD 2.15 billion in 2023 and expected to reach USD 2.36 billion in 2024, at a CAGR 10.29% to reach USD 4.26 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Customer Communication Management Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Customer Communication Management Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Customer Communication Management Market, highlighting leading vendors and their innovative profiles. These include Adobe Systems, Inc., Cincom Systems, Inc., Doxee S.p.A., Ecrion Software, GMC Software AG, Hewlett Packard Enterprise, Kofax Inc., Messagepoint Inc., Newgen Software Technologies Limited., OpenText Corporation, Oracle Corporation, Papyrus Software, Pitney Bowes, Inc., Sefas Innovation, Inc., Striata, Inc., Xerox Corporation, and ZOHO Corporation.

Market Segmentation & Coverage


This research report categorizes the Customer Communication Management Market to forecast the revenues and analyze trends in each of the following sub-markets:

Component
Services
Solutions
Offering
Managed CCM Services
Software Suite
Organization Size
Large Enterprises
Small & Medium Enterprizes
Deployment Mode
Cloud
On-Premises
Industry
Aerospace & Defense
Automotive & Transportation
Banking, Financial Services & Insurance
Building, Construction & Real Estate
Consumer Goods & Retail
Education
Energy & Utilities
Government & Public Sector
Healthcare & Life Sciences
Information Technology
Manufacturing
Media & Entertainment
Telecommunication
Travel & Hospitality
Region
Americas
Argentina

Brazil

Canada

Mexico

United States
California

Florida

Illinois

New York

Ohio

Pennsylvania

Texas
Asia-Pacific
Australia

China

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Taiwan

Thailand

Vietnam
Europe, Middle East & Africa
Denmark

Egypt

Finland

France

Germany

Israel

Italy

Netherlands

Nigeria

Norway

Poland

Qatar

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Customer Communication Management Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Customer Communication Management Market?
3. What are the technology trends and regulatory frameworks in the Customer Communication Management Market?
4. What is the market share of the leading vendors in the Customer Communication Management Market?
5. Which modes and strategic moves are suitable for entering the Customer Communication Management Market?

Note: PDF & Excel + Online Access - 1 Year

Table of Contents

187 Pages
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Customer Communication Management Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Need an adequate integration of IT system to integrate all the units for effective customer communication
5.1.1.2. Rising emphasis on context-rich information and multi-channel output
5.1.1.3. Need for highly personalized customer services program
5.1.2. Restraints
5.1.2.1. Security Concerns and changing regulations
5.1.3. Opportunities
5.1.3.1. Cloud-based CCM
5.1.3.2. Increasing focus on automated on-demand content delivery
5.1.4. Challenges
5.1.4.1. Complicated software infrastructure skills and resource deployment
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Customer Communication Management Market, by Component
6.1. Introduction
6.2. Services
6.3. Solutions
7. Customer Communication Management Market, by Offering
7.1. Introduction
7.2. Managed CCM Services
7.3. Software Suite
8. Customer Communication Management Market, by Organization Size
8.1. Introduction
8.2. Large Enterprises
8.3. Small & Medium Enterprizes
9. Customer Communication Management Market, by Deployment Mode
9.1. Introduction
9.2. Cloud
9.3. On-Premises
10. Customer Communication Management Market, by Industry
10.1. Introduction
10.2. Aerospace & Defense
10.3. Automotive & Transportation
10.4. Banking, Financial Services & Insurance
10.5. Building, Construction & Real Estate
10.6. Consumer Goods & Retail
10.7. Education
10.8. Energy & Utilities
10.9. Government & Public Sector
10.10. Healthcare & Life Sciences
10.11. Information Technology
10.12. Manufacturing
10.13. Media & Entertainment
10.14. Telecommunication
10.15. Travel & Hospitality
11. Americas Customer Communication Management Market
11.1. Introduction
11.2. Argentina
11.3. Brazil
11.4. Canada
11.5. Mexico
11.6. United States
12. Asia-Pacific Customer Communication Management Market
12.1. Introduction
12.2. Australia
12.3. China
12.4. India
12.5. Indonesia
12.6. Japan
12.7. Malaysia
12.8. Philippines
12.9. Singapore
12.10. South Korea
12.11. Taiwan
12.12. Thailand
12.13. Vietnam
13. Europe, Middle East & Africa Customer Communication Management Market
13.1. Introduction
13.2. Denmark
13.3. Egypt
13.4. Finland
13.5. France
13.6. Germany
13.7. Israel
13.8. Italy
13.9. Netherlands
13.10. Nigeria
13.11. Norway
13.12. Poland
13.13. Qatar
13.14. Russia
13.15. Saudi Arabia
13.16. South Africa
13.17. Spain
13.18. Sweden
13.19. Switzerland
13.20. Turkey
13.21. United Arab Emirates
13.22. United Kingdom
14. Competitive Landscape
14.1. FPNV Positioning Matrix
14.2. Market Share Analysis, By Key Player
14.3. Competitive Scenario Analysis, By Key Player
15. Competitive Portfolio
15.1. Key Company Profiles
15.1.1. Adobe Systems, Inc.
15.1.2. Cincom Systems, Inc.
15.1.3. Doxee S.p.A.
15.1.4. Ecrion Software
15.1.5. GMC Software AG
15.1.6. Hewlett Packard Enterprise
15.1.7. Kofax Inc.
15.1.8. Messagepoint Inc.
15.1.9. Newgen Software Technologies Limited.
15.1.10. OpenText Corporation
15.1.11. Oracle Corporation
15.1.12. Papyrus Software
15.1.13. Pitney Bowes, Inc.
15.1.14. Sefas Innovation, Inc.
15.1.15. Striata, Inc.
15.1.16. Xerox Corporation
15.1.17. ZOHO Corporation
15.2. Key Product Portfolio
16. Appendix
16.1. Discussion Guide
16.2. License & Pricing
FIGURE 1. CUSTOMER COMMUNICATION MANAGEMENT MARKET RESEARCH PROCESS
FIGURE 2. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2023 VS 2030
FIGURE 3. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CUSTOMER COMMUNICATION MANAGEMENT MARKET DYNAMICS
FIGURE 7. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
FIGURE 8. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY OFFERING, 2023 VS 2030 (%)
FIGURE 10. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY OFFERING, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
FIGURE 12. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2030 (%)
FIGURE 14. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2023 VS 2030 (%)
FIGURE 16. CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. AMERICAS CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. AMERICAS CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. UNITED STATES CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 20. UNITED STATES CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. ASIA-PACIFIC CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. ASIA-PACIFIC CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. EUROPE, MIDDLE EAST & AFRICA CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 24. EUROPE, MIDDLE EAST & AFRICA CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 25. CUSTOMER COMMUNICATION MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 26. CUSTOMER COMMUNICATION MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023

Pricing

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