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Cloud-Based BPO Market by Service Types (Customer Services, Finance & Accounting, Human Resource), Applications (BFSI, Healthcare, IT & Telecommunication) - Global Forecast 2024-2030

Publisher 360iResearch
Published Jan 15, 2024
Length 184 Pages
SKU # IRE18437267

Description

Cloud-Based BPO Market by Service Types (Customer Services, Finance & Accounting, Human Resource), Applications (BFSI, Healthcare, IT & Telecommunication) - Global Forecast 2024-2030


The Cloud-Based BPO Market size was estimated at USD 113.95 billion in 2023 and expected to reach USD 125.15 billion in 2024, at a CAGR 12.00% to reach USD 252.06 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Cloud-Based BPO Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Cloud-Based BPO Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Cloud-Based BPO Market, highlighting leading vendors and their innovative profiles. These include Accenture plc, ADP, Inc., Aon PLC, Atos SE, Capgemini SE, Capita plc, Ceridian HCM, Inc., CGI Group, Inc, Cognizant Technology Solutions Corporation, DXC Technology Company, ExlService Holdings, Inc., Firstsource Solutions Ltd., Genpact Luxembourg S.a.r.l, HCL Technologies Limited, Hewlett Packard Enterprise Development LP, Infosys Limited, International Business Machines Corporation, Oracle Corporation, Serco Group plc, Sykes Enterprises, Inc. by Sitel Group, Tata Consultancy Services Ltd, Teleperformance SE, WNS Limited, Xerox Corporation, and ​Sungard AS.

Market Segmentation & Coverage


This research report categorizes the Cloud-Based BPO Market to forecast the revenues and analyze trends in each of the following sub-markets:

Service Types
Customer Services
Finance & Accounting
Human Resource
KPO
Applications
BFSI
Healthcare
IT & Telecommunication
Manufacturing
Retail
Region
Americas
Argentina

Brazil

Canada

Mexico

United States
California

Florida

Illinois

New York

Ohio

Pennsylvania

Texas
Asia-Pacific
Australia

China

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Taiwan

Thailand

Vietnam
Europe, Middle East & Africa
Denmark

Egypt

Finland

France

Germany

Israel

Italy

Netherlands

Nigeria

Norway

Poland

Qatar

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Cloud-Based BPO Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Cloud-Based BPO Market?
3. What are the technology trends and regulatory frameworks in the Cloud-Based BPO Market?
4. What is the market share of the leading vendors in the Cloud-Based BPO Market?
5. Which modes and strategic moves are suitable for entering the Cloud-Based BPO Market?

Note: PDF & Excel + Online Access - 1 Year

Table of Contents

184 Pages
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Cloud-Based BPO Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing adoption of cloud-based BPO services in the telecommunications sector and growth of data centers
5.1.1.2. Growing support from government and non-government organizations for BPO deployment
5.1.1.3. Rise in the number of IT companies coupled with rapid industrialization
5.1.2. Restraints
5.1.2.1. High initial investments of cloud-based BPO
5.1.3. Opportunities
5.1.3.1. Technological advancements in cloud-based BPO solutions
5.1.3.2. Rising number of small- and medium-sized enterprises inclining toward adopting outsourcing services
5.1.4. Challenges
5.1.4.1. Privacy and data security issues associated with the use of cloud-based BPO services
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Cloud-Based BPO Market, by Service Types
6.1. Introduction
6.2. Customer Services
6.3. Finance & Accounting
6.4. Human Resource
6.5. KPO
7. Cloud-Based BPO Market, by Applications
7.1. Introduction
7.2. BFSI
7.3. Healthcare
7.4. IT & Telecommunication
7.5. Manufacturing
7.6. Retail
8. Americas Cloud-Based BPO Market
8.1. Introduction
8.2. Argentina
8.3. Brazil
8.4. Canada
8.5. Mexico
8.6. United States
9. Asia-Pacific Cloud-Based BPO Market
9.1. Introduction
9.2. Australia
9.3. China
9.4. India
9.5. Indonesia
9.6. Japan
9.7. Malaysia
9.8. Philippines
9.9. Singapore
9.10. South Korea
9.11. Taiwan
9.12. Thailand
9.13. Vietnam
10. Europe, Middle East & Africa Cloud-Based BPO Market
10.1. Introduction
10.2. Denmark
10.3. Egypt
10.4. Finland
10.5. France
10.6. Germany
10.7. Israel
10.8. Italy
10.9. Netherlands
10.10. Nigeria
10.11. Norway
10.12. Poland
10.13. Qatar
10.14. Russia
10.15. Saudi Arabia
10.16. South Africa
10.17. Spain
10.18. Sweden
10.19. Switzerland
10.20. Turkey
10.21. United Arab Emirates
10.22. United Kingdom
11. Competitive Landscape
11.1. FPNV Positioning Matrix
11.2. Market Share Analysis, By Key Player
11.3. Competitive Scenario Analysis, By Key Player
12. Competitive Portfolio
12.1. Key Company Profiles
12.1.1. Accenture plc
12.1.2. ADP, Inc.
12.1.3. Aon PLC
12.1.4. Atos SE
12.1.5. Capgemini SE
12.1.6. Capita plc
12.1.7. Ceridian HCM, Inc.
12.1.8. CGI Group, Inc
12.1.9. Cognizant Technology Solutions Corporation
12.1.10. DXC Technology Company
12.1.11. ExlService Holdings, Inc.
12.1.12. Firstsource Solutions Ltd.
12.1.13. Genpact Luxembourg S.a.r.l
12.1.14. HCL Technologies Limited
12.1.15. Hewlett Packard Enterprise Development LP
12.1.16. Infosys Limited
12.1.17. International Business Machines Corporation
12.1.18. Oracle Corporation
12.1.19. Serco Group plc
12.1.20. Sykes Enterprises, Inc. by Sitel Group
12.1.21. Tata Consultancy Services Ltd
12.1.22. Teleperformance SE
12.1.23. WNS Limited
12.1.24. Xerox Corporation
12.1.25. ​Sungard AS
12.2. Key Product Portfolio
13. Appendix
13.1. Discussion Guide
13.2. License & Pricing
FIGURE 1. CLOUD-BASED BPO MARKET RESEARCH PROCESS
FIGURE 2. CLOUD-BASED BPO MARKET SIZE, 2023 VS 2030
FIGURE 3. CLOUD-BASED BPO MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CLOUD-BASED BPO MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CLOUD-BASED BPO MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CLOUD-BASED BPO MARKET DYNAMICS
FIGURE 7. CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2023 VS 2030 (%)
FIGURE 8. CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2023 VS 2030 (%)
FIGURE 10. CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 12. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 14. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. CLOUD-BASED BPO MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 20. CLOUD-BASED BPO MARKET SHARE, BY KEY PLAYER, 2023

Pricing

Currency Rates
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