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Chatbot Market by Component (Services, Solutions), Channel Integration (Contact Centers, Social Media, Websites), Deployment Mode, Organization Size, Application - Global Forecast 2024-2030

Publisher 360iResearch
Published Jan 15, 2024
Length 193 Pages
SKU # IRE18437073

Description

Chatbot Market by Component (Services, Solutions), Channel Integration (Contact Centers, Social Media, Websites), Deployment Mode, Organization Size, Application - Global Forecast 2024-2030


The Chatbot Market size was estimated at USD 15.54 billion in 2023 and expected to reach USD 17.74 billion in 2024, at a CAGR 14.29% to reach USD 39.62 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Chatbot Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Chatbot Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Chatbot Market, highlighting leading vendors and their innovative profiles. These include Amazon Web Services, Inc., Amelia US LLC,, Avaamo, Inc., Cloudflare, Inc., Collect.chat, Inc., CoRover Private Ltd., Creative Virtual Ltd., Crisp IM SAS, EdgeVerve Systems Ltd., eGain Corporation, Google LLC by Alphabet, GupShup Inc., HappyFox Inc., HELLO UMI S.L., Intentive Technologies Pvt. Ltd., International Business Machines Corporation, Kevit Technologies, Kore.ai Inc., LiveChat Inc., Meta Platforms, Inc., Microsoft Corporation, Nuance Communications, Inc., OpenAI, L.L.C., Oracle Corporation, Phenom People, Inc., Sense Talent Labs, Inc., Serviceaide, Inc., Smartsupp.com, s.r.o., Writesonic, Inc., and Zendesk, Inc..

Market Segmentation & Coverage


This research report categorizes the Chatbot Market to forecast the revenues and analyze trends in each of the following sub-markets:

Component
Services
Managed Services

Professional Services
Solutions
Platform

Software
Channel Integration
Contact Centers
Social Media
Websites
Deployment Mode
Cloud
On-Premises
Organization Size
Large Enterprises
Small & Medium-Sized Enterprises
Application
Branding & Advertisement
Customer Engagement & Retention
Customer Service
Data Privacy & Compliance
Employee Engagement & On Boarding
Payment Processing
Personal Assistant
Region
Americas
Argentina

Brazil

Canada

Mexico

United States
California

Florida

Illinois

New York

Ohio

Pennsylvania

Texas
Asia-Pacific
Australia

China

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Taiwan

Thailand

Vietnam
Europe, Middle East & Africa
Denmark

Egypt

Finland

France

Germany

Israel

Italy

Netherlands

Nigeria

Norway

Poland

Qatar

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Chatbot Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Chatbot Market?
3. What are the technology trends and regulatory frameworks in the Chatbot Market?
4. What is the market share of the leading vendors in the Chatbot Market?
5. Which modes and strategic moves are suitable for entering the Chatbot Market?

Note: PDF & Excel + Online Access - 1 Year

Table of Contents

193 Pages
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Chatbot Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Rise in need toward improvement of customer relationship management
5.1.1.2. Significant adoption of chatbot in healthcare sector
5.1.1.3. Surging acceptance of chatbots by government agencies
5.1.2. Restraints
5.1.2.1. Limited availability of data and incompetent response leads to the unsatisfied customer
5.1.3. Opportunities
5.1.3.1. Recent innovations in chatbots across various industries
5.1.3.2. Introduction of personalized and AI-based chatbots for better customer engagement
5.1.4. Challenges
5.1.4.1. Crucial to create chatbots which can assure data privacy for customers
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Chatbot Market, by Component
6.1. Introduction
6.2. Services
6.3.1. Managed Services
6.3.2. Professional Services
6.3. Solutions
6.4.1. Platform
6.4.2. Software
7. Chatbot Market, by Channel Integration
7.1. Introduction
7.2. Contact Centers
7.3. Social Media
7.4. Websites
8. Chatbot Market, by Deployment Mode
8.1. Introduction
8.2. Cloud
8.3. On-Premises
9. Chatbot Market, by Organization Size
9.1. Introduction
9.2. Large Enterprises
9.3. Small & Medium-Sized Enterprises
10. Chatbot Market, by Application
10.1. Introduction
10.2. Branding & Advertisement
10.3. Customer Engagement & Retention
10.4. Customer Service
10.5. Data Privacy & Compliance
10.6. Employee Engagement & On Boarding
10.7. Payment Processing
10.8. Personal Assistant
11. Americas Chatbot Market
11.1. Introduction
11.2. Argentina
11.3. Brazil
11.4. Canada
11.5. Mexico
11.6. United States
12. Asia-Pacific Chatbot Market
12.1. Introduction
12.2. Australia
12.3. China
12.4. India
12.5. Indonesia
12.6. Japan
12.7. Malaysia
12.8. Philippines
12.9. Singapore
12.10. South Korea
12.11. Taiwan
12.12. Thailand
12.13. Vietnam
13. Europe, Middle East & Africa Chatbot Market
13.1. Introduction
13.2. Denmark
13.3. Egypt
13.4. Finland
13.5. France
13.6. Germany
13.7. Israel
13.8. Italy
13.9. Netherlands
13.10. Nigeria
13.11. Norway
13.12. Poland
13.13. Qatar
13.14. Russia
13.15. Saudi Arabia
13.16. South Africa
13.17. Spain
13.18. Sweden
13.19. Switzerland
13.20. Turkey
13.21. United Arab Emirates
13.22. United Kingdom
14. Competitive Landscape
14.1. FPNV Positioning Matrix
14.2. Market Share Analysis, By Key Player
14.3. Competitive Scenario Analysis, By Key Player
15. Competitive Portfolio
15.1. Key Company Profiles
15.1.1. Amazon Web Services, Inc.
15.1.2. Amelia US LLC,
15.1.3. Avaamo, Inc.
15.1.4. Cloudflare, Inc.
15.1.5. Collect.chat, Inc.
15.1.6. CoRover Private Ltd.
15.1.7. Creative Virtual Ltd.
15.1.8. Crisp IM SAS
15.1.9. EdgeVerve Systems Ltd.
15.1.10. eGain Corporation
15.1.11. Google LLC by Alphabet
15.1.12. GupShup Inc.
15.1.13. HappyFox Inc.
15.1.14. HELLO UMI S.L.
15.1.15. Intentive Technologies Pvt. Ltd.
15.1.16. International Business Machines Corporation
15.1.17. Kevit Technologies
15.1.18. Kore.ai Inc.
15.1.19. LiveChat Inc.
15.1.20. Meta Platforms, Inc.
15.1.21. Microsoft Corporation
15.1.22. Nuance Communications, Inc.
15.1.23. OpenAI, L.L.C.
15.1.24. Oracle Corporation
15.1.25. Phenom People, Inc.
15.1.26. Sense Talent Labs, Inc.
15.1.27. Serviceaide, Inc.
15.1.28. Smartsupp.com, s.r.o.
15.1.29. Writesonic, Inc.
15.1.30. Zendesk, Inc.
15.2. Key Product Portfolio
16. Appendix
16.1. Discussion Guide
16.2. License & Pricing
FIGURE 1. CHATBOT MARKET RESEARCH PROCESS
FIGURE 2. CHATBOT MARKET SIZE, 2023 VS 2030
FIGURE 3. CHATBOT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CHATBOT MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CHATBOT MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CHATBOT MARKET DYNAMICS
FIGURE 7. CHATBOT MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
FIGURE 8. CHATBOT MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2023 VS 2030 (%)
FIGURE 10. CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2030 (%)
FIGURE 12. CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
FIGURE 14. CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. CHATBOT MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
FIGURE 16. CHATBOT MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. AMERICAS CHATBOT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. AMERICAS CHATBOT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. UNITED STATES CHATBOT MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 20. UNITED STATES CHATBOT MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. ASIA-PACIFIC CHATBOT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. ASIA-PACIFIC CHATBOT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. EUROPE, MIDDLE EAST & AFRICA CHATBOT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 24. EUROPE, MIDDLE EAST & AFRICA CHATBOT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 25. CHATBOT MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 26. CHATBOT MARKET SHARE, BY KEY PLAYER, 2023

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