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Automatic Call Distributor Market by Component (Services, Solutions), Type (Fixed Order Call Distribution, Rotary Call Distribution, Simultaneous Call Distribution), Deployment, Organization Size, End-User - Global Forecast 2024-2030

Publisher 360iResearch
Published Jan 15, 2024
Length 195 Pages
SKU # IRE18418681

Description

Automatic Call Distributor Market by Component (Services, Solutions), Type (Fixed Order Call Distribution, Rotary Call Distribution, Simultaneous Call Distribution), Deployment, Organization Size, End-User - Global Forecast 2024-2030


The Automatic Call Distributor Market size was estimated at USD 628.19 million in 2023 and expected to reach USD 666.83 million in 2024, at a CAGR 6.19% to reach USD 956.62 million by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Automatic Call Distributor Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Automatic Call Distributor Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Automatic Call Distributor Market, highlighting leading vendors and their innovative profiles. These include 8x8, Inc., Aircall.io, Inc., Ameyo Pvt. Ltd. by Exotel Techcom Pvt. Ltd., Aria Telecom, Avaya LLC, CallerReady LLC, Cisco Systems, Inc., CloudShope Technologies Pvt. Ltd., Five9, Inc., Genesys Cloud Services, Inc., Global Call Forwarding, Hyperon by Decerto Sp. z o.o., International Business Machines Corporation, Mitel Networks Corporation, MyOperator Communications Private Limited, Nextiva, Inc., Ozonetel Communications Inc., Phonexa Holdings LLC, RingCentral, Inc., Talkdesk, Inc., Teloz Ltd., Voiptime Cloud, Inc., Vonage America, LLC, Voxco Group Inc., and VoxDesk by 500apps.

Market Segmentation & Coverage

This research report categorizes the Automatic Call Distributor Market to forecast the revenues and analyze trends in each of the following sub-markets:

Component

Services
  • Solutions
  • Type

    Fixed Order Call Distribution
  • Rotary Call Distribution
  • Simultaneous Call Distribution
  • Skills-Based Routing
  • Talk-Time Call Distribution
  • Time-Based Call Distribution
  • Deployment

    Hybrid
  • On-Cloud
  • On-Premises
  • Organization Size

    Large Enterprises
  • Small & Medium Enterprises
  • End-User

    Healthcare & Lifesciences
  • IT & Telecommunications
  • Region

    Americas

    Argentina
  • Brazil
  • Canada
  • Mexico
  • United States

    California
  • Florida
  • Illinois
  • New York
  • Ohio
  • Pennsylvania
  • Texas
  • Asia-Pacific

    Australia
  • China
  • India
  • Indonesia
  • Japan
  • Malaysia
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • Vietnam
  • Europe, Middle East & Africa

    Denmark
  • Egypt
  • Finland
  • France
  • Germany
  • Israel
  • Italy
  • Netherlands
  • Nigeria
  • Norway
  • Poland
  • Qatar
  • Russia
  • Saudi Arabia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Arab Emirates
  • United Kingdom
    The report offers valuable insights on the following aspects:

    1. Market Penetration: It presents comprehensive information on the market provided by key players.
    2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
    3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
    4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
    5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
    The report addresses key questions such as:

    1. What is the market size and forecast of the Automatic Call Distributor Market?
    2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Automatic Call Distributor Market?
    3. What are the technology trends and regulatory frameworks in the Automatic Call Distributor Market?
    4. What is the market share of the leading vendors in the Automatic Call Distributor Market?
    5. Which modes and strategic moves are suitable for entering the Automatic Call Distributor Market?


    Note: PDF & Excel + Online Access - 1 Year

    • Table of Contents

    195 Pages
    1. Preface
    1.1. Objectives of the Study
    1.2. Market Segmentation & Coverage
    1.3. Years Considered for the Study
    1.4. Currency & Pricing
    1.5. Language
    1.6. Limitations
    1.7. Assumptions
    1.8. Stakeholders
    2. Research Methodology
    2.1. Define: Research Objective
    2.2. Determine: Research Design
    2.3. Prepare: Research Instrument
    2.4. Collect: Data Source
    2.5. Analyze: Data Interpretation
    2.6. Formulate: Data Verification
    2.7. Publish: Research Report
    2.8. Repeat: Report Update
    3. Executive Summary
    4. Market Overview
    4.1. Introduction
    4.2. Automatic Call Distributor Market, by Region
    5. Market Insights
    5.1. Market Dynamics
    5.1.1. Drivers
    5.1.1.1. Rising demand to improve customer service and workforce management
    5.1.1.2. Increasing number of call centers across the globe
    5.1.1.3. Growing emphasis on customer relationship management
    5.1.2. Restraints
    5.1.2.1. Associated complexity in deployment of ACD system
    5.1.3. Opportunities
    5.1.3.1. Emerging automatic call distribution software with advanced features
    5.1.3.2. Integration of novel technologies in automated call distribution system
    5.1.4. Challenges
    5.1.4.1. Presence of alternative solutions to route customer calls
    5.2. Market Segmentation Analysis
    5.3. Market Trend Analysis
    5.4. Cumulative Impact of High Inflation
    5.5. Porter’s Five Forces Analysis
    5.5.1. Threat of New Entrants
    5.5.2. Threat of Substitutes
    5.5.3. Bargaining Power of Customers
    5.5.4. Bargaining Power of Suppliers
    5.5.5. Industry Rivalry
    5.6. Value Chain & Critical Path Analysis
    5.7. Regulatory Framework
    6. Automatic Call Distributor Market, by Component
    6.1. Introduction
    6.2. Services
    6.3. Solutions
    7. Automatic Call Distributor Market, by Type
    7.1. Introduction
    7.2. Fixed Order Call Distribution
    7.3. Rotary Call Distribution
    7.4. Simultaneous Call Distribution
    7.5. Skills-Based Routing
    7.6. Talk-Time Call Distribution
    7.7. Time-Based Call Distribution
    8. Automatic Call Distributor Market, by Deployment
    8.1. Introduction
    8.2. Hybrid
    8.3. On-Cloud
    8.4. On-Premises
    9. Automatic Call Distributor Market, by Organization Size
    9.1. Introduction
    9.2. Large Enterprises
    9.3. Small & Medium Enterprises
    10. Automatic Call Distributor Market, by End-User
    10.1. Introduction
    10.2. Healthcare & Lifesciences
    10.3. IT & Telecommunications
    11. Americas Automatic Call Distributor Market
    11.1. Introduction
    11.2. Argentina
    11.3. Brazil
    11.4. Canada
    11.5. Mexico
    11.6. United States
    12. Asia-Pacific Automatic Call Distributor Market
    12.1. Introduction
    12.2. Australia
    12.3. China
    12.4. India
    12.5. Indonesia
    12.6. Japan
    12.7. Malaysia
    12.8. Philippines
    12.9. Singapore
    12.10. South Korea
    12.11. Taiwan
    12.12. Thailand
    12.13. Vietnam
    13. Europe, Middle East & Africa Automatic Call Distributor Market
    13.1. Introduction
    13.2. Denmark
    13.3. Egypt
    13.4. Finland
    13.5. France
    13.6. Germany
    13.7. Israel
    13.8. Italy
    13.9. Netherlands
    13.10. Nigeria
    13.11. Norway
    13.12. Poland
    13.13. Qatar
    13.14. Russia
    13.15. Saudi Arabia
    13.16. South Africa
    13.17. Spain
    13.18. Sweden
    13.19. Switzerland
    13.20. Turkey
    13.21. United Arab Emirates
    13.22. United Kingdom
    14. Competitive Landscape
    14.1. FPNV Positioning Matrix
    14.2. Market Share Analysis, By Key Player
    14.3. Competitive Scenario Analysis, By Key Player
    15. Competitive Portfolio
    15.1. Key Company Profiles
    15.1.1. 8x8, Inc.
    15.1.2. Aircall.io, Inc.
    15.1.3. Ameyo Pvt. Ltd. by Exotel Techcom Pvt. Ltd.
    15.1.4. Aria Telecom
    15.1.5. Avaya LLC
    15.1.6. CallerReady LLC
    15.1.7. Cisco Systems, Inc.
    15.1.8. CloudShope Technologies Pvt. Ltd.
    15.1.9. Five9, Inc.
    15.1.10. Genesys Cloud Services, Inc.
    15.1.11. Global Call Forwarding
    15.1.12. Hyperon by Decerto Sp. z o.o.
    15.1.13. International Business Machines Corporation
    15.1.14. Mitel Networks Corporation
    15.1.15. MyOperator Communications Private Limited
    15.1.16. Nextiva, Inc.
    15.1.17. Ozonetel Communications Inc.
    15.1.18. Phonexa Holdings LLC
    15.1.19. RingCentral, Inc.
    15.1.20. Talkdesk, Inc.
    15.1.21. Teloz Ltd.
    15.1.22. Voiptime Cloud, Inc.
    15.1.23. Vonage America, LLC
    15.1.24. Voxco Group Inc.
    15.1.25. VoxDesk by 500apps
    15.2. Key Product Portfolio
    16. Appendix
    16.1. Discussion Guide
    16.2. License & Pricing
    FIGURE 1. AUTOMATIC CALL DISTRIBUTOR MARKET RESEARCH PROCESS
    FIGURE 2. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, 2023 VS 2030
    FIGURE 3. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, 2018-2030 (USD MILLION)
    FIGURE 4. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY REGION, 2023 VS 2030 (%)
    FIGURE 5. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 6. AUTOMATIC CALL DISTRIBUTOR MARKET DYNAMICS
    FIGURE 7. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
    FIGURE 8. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 9. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
    FIGURE 10. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 11. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
    FIGURE 12. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 13. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
    FIGURE 14. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 15. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
    FIGURE 16. AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 17. AMERICAS AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
    FIGURE 18. AMERICAS AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 19. UNITED STATES AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY STATE, 2023 VS 2030 (%)
    FIGURE 20. UNITED STATES AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 21. ASIA-PACIFIC AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
    FIGURE 22. ASIA-PACIFIC AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 23. EUROPE, MIDDLE EAST & AFRICA AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
    FIGURE 24. EUROPE, MIDDLE EAST & AFRICA AUTOMATIC CALL DISTRIBUTOR MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
    FIGURE 25. AUTOMATIC CALL DISTRIBUTOR MARKET, FPNV POSITIONING MATRIX, 2023
    FIGURE 26. AUTOMATIC CALL DISTRIBUTOR MARKET SHARE, BY KEY PLAYER, 2023

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