Global Online Payment Methods 2020 and COVID-19's Impact

Global Online Payment Methods 2020 and COVID-19's Impact

Digital payment transactions grow during the Coronavirus pandemic

Digital payment method adoption grows during the COVID-19 outbreak

Consumers’ payment behavior is changing as a result of the coronavirus outbreak, according to the yStats.com report. Nearly 50% of global shoppers were using digital payments more than before the pandemic, and the majority plan continue doing so after the virus is contained. E-Wallets and contactless cards are the top payment methods benefitting from this change, as consumers use less cash and make more purchases online. In an international survey cited in the yStats.com report, close to three-quarters of respondents found that contactless was a cleaner way to pay.

E-Commerce payment choices amid the pandemic differ by country

When purchasing on E-Commerce websites during the pandemic, global consumers mainly use credit cards and digital wallets, although there is also strong variation in the way shoppers in different countries pay online. For example, more than two-thirds of digital buyers in Canada chose to pay by credit card when shopping online during the outbreak, while UK’s buyers preferred debit cards and those in Italy opted for digital wallets like PayPal. Payment security was the top criterion applied by online shoppers when selecting their top payment method, according to an April 2020 survey cited by yStats.com.


1. Management Summary
2. Global Developments
COVID-19 Impact on Online & Mobile Payment, May 2020
COVID-19 Impact on Payment Providers, June 2020
The Impact of COVID-19 on Payments Revenues, incl. Payments Revenues in 2019, Pre-COVID-19 Forecast, and Payments Revenues Forecast Under The Impact of COVID-19, in USD billion, 2020
Post-COVID-19 Forecast for Digital Commerce & Payments Spending, in USD trillion, 2020f & 2021f Compared to 2019
Share of Consumers Who Plan to Increase Their Usage of Digital Payments Due To COVID-19, in %, by During COVID-19 and In The Next 6-9 Months, April 2020
Digital Transactions Share of Total Payment Transaction Value, 2025f, by Estimate Before COVID-19 and After
Payment Methods Most Used When Shopping Online During The Pandemic, in % of Online Shoppers, by Selected Countries, April 2020
Payment Methods Used For the First Time When Shopping Online During The Pandemic, in % of Online Shoppers, by Selected Countries, April 2020
Criteria for Choosing a Payment Method in Online Shopping Which Became More Important Since The Pandemic Outbreak, in % of Online Shoppers, by Selected Countries, April 2020
Share of Online Shoppers Who Had Abandoned a Shopping Cart Due to Their Preferred Payment Method Not Being Offered, in %, January 2019
Share of Respondents Who View Contactless as a Cleaner Way to Pay, in %, April 2020
Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019e
Overview of Mobile Money Statistics, incl. Number of Live Services, Registered Accounts, in millions, Active Accounts, in millions, Transaction Volume in millions, and Transaction Value, in USD billion, and Year-on-Year Growth, in %, by Region, 2019
3. Asia-Pacific
3.1. Regional
COVID-19 Impact on Online & Mobile Payments, June 2020
Venture Financing Deals in The Payments Industry, Compared to Other Regions Worldwide, and Breakdown of Deals by Country, in %, Q1 2020
Digital Wallets’ Share of E-Commerce and In-Store Sales, in %, 2019
3.2. Advanced Markets
3.2.1. Japan
Online Payment Services Market Revenues, in JPY billion, and Year-on-Year Change, in %, FY 2016 - FY 2023f
Payment Methods Used in E-Commerce, in % of Online Shoppers, November 2019
Actions Taken When The Preferred Payment Method is Not Offered, in % of Online Shoppers, November 2019
Mobile Payment User Penetration, by QR Code Payment and Contactless Payment, in % of Internet Users, January 2020
QR Code Mobile Payment Services, by All Used and Most Used, in % of QR Code Mobile Payment Users, January 2020
Number of PayPay Users, in millions, August 2019, October 2019, December 2019, February 2020 & April 2020
3.2.2. South Korea
Breakdown of Payment Methods Used in E-Commerce, in % of Adults, 2019
Mobile Payment User Penetration, in % of Adults, by Age Group, 2019
Top Mobile Payment Services by Number of Users, in millions, December 2019
3.2.3. Australia
Digital Wallet Transactions, by Number, in millions, and Value, in AUD million, February 2020 & March 2020
Breakdown of Card Payments, by Remote and In-Person, in %, June 2019
Digital Payment User Penetration, by Type, in % of Individuals, December 2018 & December 2019
Awareness and Usage of Buy Now Pay Later Payment Methods, in %, December 2018 & December 2019
Usage of Selected Buy Now Pay Later Services, in % of Individuals, December 2018 & December 2019
Usage of Selected Online Payment Services, in % of Individuals, December 2018 & December 2019
Usage of Selected Mobile Payment Services, in % of Individuals, December 2018 & December 2019
3.2.4. Singapore
E-Commerce Payments Value, in SGD billion, 2019 & 2020f
Payment Methods Used in E-Commerce, in % of Online Shoppers, 2019
QR Code Mobile Payment Usage, in % of Individuals, by Age Group, 2019
3.3. Emerging Markets
3.3.1. China
Share of Consumers Who Plan to Increase Their Usage of Digital Payments In the Next 6-9 Months Due To COVID-19 Outbreak, in %, Compared to Global Average, April 2020
E-Commerce Payments Value, in CNY trillion, 2019 & 2023f, by Pre-COVID-19 Forecast (December 2019) and Post-COVID-19 Forecast (April 2020)
Breakdown of Payment Methods in E-Commerce by Payment Value, in %, 2019e
Third-Party Mobile Payment Transaction Value, in CNY trillion, and Year-on-Year Change, Q1 2019 - Q1 2020
Breakdown of Third-Party Mobile Payment, by Type, in %, Q1 2019 – Q1 2020
Third-Party Mobile Payment Transaction Value, in CNY trillion, and Year-on-Year Change, 2018-2022f
Number of Mobile Payment Users, in millions, and Penetration, in % of Mobile Internet Users, 2014 - 2018 & June 2019
Number of Online Payment Users, in millions, and Penetration, in % of Internet Users, 2014 – 2018 & June 2019
Digital Wallets’ Share of E-Commerce and In-Store Sales, in %, 2019
Breakdown of Third-Party Mobile Payment GMV by Players, in %, Q2 2019
Selected Leading Mobile Wallet Apps Used, in % of Internet Users, July 2019
3.3.2. India
Share of Consumers Who Plan to Increase Their Usage of Digital Payments In the Next 6-9 Months Due To COVID-19 Outbreak, in %, Compared to Global Average, April 2020
Change in Usage of Selected Payment Methods Amid the COVID-19 Outbreak, by Usage in the Past Month and in the Next 6 Months, in % of Consumers, April 2020
E-Commerce Payments Value, in USD billion, 2019e-2023f
Breakdown of E-Commerce Payment Value by Payment Methods, in %, 2019e
Mobile Wallet Payment Transaction Value, in INR trillion, 2018 & 2019e
Mobile Wallet Apps Used, in % of Internet Users, July 2019
3.3.3. Indonesia
E-Commerce Payments Value, in IDR trillion, 2018-2023f
Breakdown of Payment Methods in E-Commerce by Payment Value, in %, 2018 & 2019
Payment Methods Preferred in E-Commerce, in % of Online Shoppers, H1 2019
Top 3 Digital Wallet Apps Used, in % of Digital Wallet App Users, by Age Group, April 2019
Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019e
3.3.4. Thailand
Breakdown of Expected Change in Payment Methods Post-COVID-19 Pandemic, in %, April 2020
Number of Daily Payments via PromptPay, in millions, March 2019 & March 2020
3.3.5. Malaysia
Number of Digital Wallet Accounts, in millions, and Year-on-Year Change, October 2019 - March 2020
Breakdown of Mobile Wallet Adoption, in % of Respondents, 2019
Breakdown of Mobile Wallets Owned, in % of Mobile Wallet Owners, 2019
4. Europe
4.1. Regional
COVID-19 Impact on Online & Mobile Payment, June 2020
Payment Revenues Breakdown, by Segment, in %, 2019e, and Expected Impact of COVID-19, 2020f
Breakdown of Preferred Payment Methods, by In-Store and Online, in % of Consumers, September 2019
Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, by Selected Countries, Spring 2019
Share of Consumers Who Would Cancel Their Online Purchase and Buy Elsewhere if Faced with PSD2 Authentication Requirements, in %, by Germany, France, Spain, the UK and Total, October 2019
Recommended Measures to Mitigate Conversion Risks Due to SCA in E-Commerce, March 2019
Mobile Payment User Penetration, in % of Adults, 2019
Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019e
4.2. Advanced Markets
4.2.1. UK
E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
Breakdown of Online Shoppers by Perceiving Security or Convenience as the Most Important Factor When Paying for Something Online, in %, June 2019
Breakdown of Usage Rates of “Buy Now, Pay Later Options” at Checkout During The Previous Five Years, in % of Consumers, October 2019
Contactless Payment User Penetration for Payments Under GBP 30, in % of Consumers, by Contactless Cards and Mobile Payment, in %, 2017 & 2019
Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 - 2023f
Share of Internet Users Who Would Be Willing to Make a Payment Using a Wearable Device Like a Ring or a Bracelet, in %, January 2019
4.2.2. Germany
E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
Consumer Attitudes to Using Cash and Contactless Payments During COVID-19 Outbreak, in %, April 2020
Payment Methods Known and Used in E-Commerce, in % of Online Shoppers, October 2019
Top 10 Factors Considered When Choosing a Payment Method in E-Commerce, in % of Online Shoppers, October 2019
Mobile Payment User Penetration, in % of Individuals, 2017-2019
Breakdown of Mobile Payment Services Used, in % of Mobile Payment Users, March 2019
4.2.3. France
Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, Spring 2019
Breakdown of Online Shoppers by Perceiving Security or Convenience as the Most Important Factor When Paying for Something Online, in %, June 2019
Innovative Payment Methods Used by Internet Users, in % of Internet Users, January 2020
Perception of Innovative Payment Methods, in % of Internet Users, January 2020
4.2.4. Spain
Payment Methods Used in E-Commerce, in % of Online Shoppers, 2018 & 2019
Breakdown of Factors Most Important in Online Payment Methods, in % of Online Shoppers, October 2019
Mobile Payment User Penetration, in % of Consumers, April 2019
4.2.5. Italy
E-Commerce Payment Methods Most Used And Used For The First Time During the COVID-19 Outbreak, in % of Online Shoppers, April 2020
Share of Consumers Who Plan to Increase Their Usage of Digital Payments In the Next 6-9 Months Due To COVID-19 Outbreak, in %, Compared to Global Average, April 2020
Digital Payments, in EUR billion, 2018 & 2021f
4.3. Emerging Markets
4.3.1. Russia
Changes in Payment Behavior Due to COVID-19, By Consumers Who Used Cash and Cashless Payments Before COVID-19 and Who Used Cash Payments Only, in %, April 2020
Payment Methods Used in E-Commerce, in % of Online Shoppers, 2016 & 2019
Online Payment Methods Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
Online Payment Services Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
Non-Bank Digital Wallet Services Used, by Age Group and Total, in % of Internet Users, July 2019
4.3.2. Poland
Payment Methods Encouraging Online Shopping, in % of Online Shoppers, April 2019
Breakdown of Fast Transfer Services Used in E-Commerce, in % of Online Shoppers Paying by Fast Transfer Services, April 2019
Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019
4.3.3. Turkey
Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, May 2019
Number of Domestic E-Commerce Transactions with Domestic Bank Cards, in millions, and Value, in TRY million, Q1 2018 – Q1 2020
Number of Cross-Border E-Commerce Transactions with Domestic Bank Cards, in millions, and Value, in TRY million, Q1 2018 – Q1 2020
4.3.4. Czech Republic
Payment Methods Used in E-Commerce, in % of Internet Users, August 2019 & May 2020
Contactless Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019
5. North America
5.1. Regional
Online & Mobile Payment Trends and News About Players, March 2020
5.2. USA
COVID-19 Impact on Online & Mobile Payment, April 2020
Precautions Taken by Consumers Due To COVID-19 When Shopping In-Store, in % of Consumers, March 2020
Perceived Importance of the Contactless Feature in Credit Cards, in % of Consumers, by Pre COVID-19 and on March 3, 2020
Consumers Who Tried Contactless Payments for the First Time During The Pandemic, in % of All Consumers, and Consumers Who Would Keep Using Contactless Payments After The Pandemic, in % of First-Time Users, March 2020
Contactless Card Payment Transaction Value, in USD billion, 2020f & 2024f
COVID-19-Related Fraud Losses, in USD million, and Number of Reported Cases, by Top 5 Complaint Categories and Total, January 1 - June 8, 2020
Payment Methods In The COVID-19-Related Fraud, incl. Losses, in USD million, and Number of Reported Cases, January 1 - June 8, 2020
E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
Top 3 Payment Methods Used via Computer, by Average Purchase Value, in USD, and Frequency of Purchase, by Times Purchased in The Previous 30 Days, 2019
Awareness, Usage and Usage Intent of Interest-Free Online Payment Programs, in % of Adults, Q1 2019 – Q4 2019
Mobile Wallet User Penetration, in % of Smartphone Users, May 2019
Types of Payments Made via Mobile Payment Apps, in % of Mobile Payment App Users, January 2020
Top 3 Digital Wallets, by Payment Channel, in % of Digital Wallet Users, August 2019
Breakdown of Payment Methods Used With Digital Wallets, by Credit Card, Debit Card and Bank Account, in % of Users, August 2019
Number of Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018- 2023f
Number of Proximity Mobile Payment Users of Apple Pay, Google Pay and Samsung Pay, in millions, 2019e
5.3. Canada
E-Commerce Payment Methods Most Used And Used For The First Time During The COVID-19 Outbreak, in % of Online Shoppers, April 2020
Most Trusted Payment Methods, in % of Internet Users, April 2019
Share of Internet Users Comfortable With Mobile Or Digital Wallet Payments, in %, 2016 & 2019
Mobile Payment Apps Used, in % of Smartphone Users, 2019
Average Number of E-Transfers via Interac per Month, in millions, 2019 & March 2020
6. Latin America
6.1. Regional
COVID-19 Impact on Online & Mobile Payment, June 2020
Breakdown of Consumer Expectations Regarding The Use of Online Payment Methods Post-COVID-19 Outbreak, in %, April 2020
Payment Methods Used in E-Commerce, By Selected Countries, in % of Online Shoppers, July 2019
Mobile Payment User Penetration, in % of Internet Users With a Bank Account, 2018 & 2019
Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, by Argentina, Brazil and Mexico, July 2019
6.2. Brazil
Year-on-Year Change in Value of Card-Present and Card-Not-Present Payments, March 2020
Value of Contactless Payments, in BRL million, March 2019 & March 2020
Breakdown of E-Commerce Orders by Payment Methods, in %, H1 2019
Average Attempted Fraud Share, in % of E-Commerce Sales, 2019
Proximity Mobile Payment User Penetration, in % of Smartphone Owners, August 2019
6.3. Mexico
Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2019
Number of Authorized Payment Transactions on E-Commerce Websites, in millions, Value, in MXN billion, and Authorization Rate, in % of Transactions and in % of Transaction Value, by Credit Cards and Debit Cards, Q1 2018 – Q3 2019
Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019e
6.4. Argentina
Breakdown of Payment Methods Preferred in E-Commerce, in %, 2019
Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019e
6.5. Colombia
Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2019
6.6. Chile
Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2019
Year-on-Year Change in Card Payment Transactions, by Online and in-Store, in %, Week 1 – Week 4 of March 2020
Online Share of Card Payments, in %, Week 1 – Week 4 of March 2019 & 2020
7. Middle East & Africa
7.1. Regional
COVID-19 Impact on Online & Mobile Payment, June 2020
The Impact of COVID-19 on Electronic Payments Revenues, incl. Revenues in 2019, Pre-COVID-19 Forecast, and Revenues Forecast Under The Impact of COVID-19, in USD billion, 2020
Attitudes to Contactless Payments During COVID-19 Outbreak, in % of Consumers, April 2020
7.2. UAE
E-Commerce Payments Value, in AED billion, 2017-2022f
Breakdown of E-Commerce Transactions by Payment Methods, in %, August 2019
Digital Wallet Awareness, Ownership & Usage, in % of Online Payment Users, February 2019
Attitudes to Contactless Payments During COVID-19 Outbreak, in %, April 2020
7.3. Saudi Arabia
Payment Methods Used in E-Commerce, in % of Online Shoppers, 2019
7.4. Israel
Breakdown of E-Commerce Transactions by Payment Methods, in %, August 2019
Share of Respondents Who Are Using Less Cash Since Adopting Mobile Payment Apps, in %, 2019
7.5. South Africa
Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, March 2020
7.6. Egypt
Breakdown of E-Commerce Transactions by Payment Methods, in %, August 2019
7.7. Kenya
Breakdown of E-Commerce Transactions by Payment Methods, in %, August 2019
Mobile Payment Statistics, incl. Number of Transactions, in Millions, Value of Transactions, in KES Billion, Number of Accounts, in Millions, and Number of Agents, in Thousands, 2014 – 2019 & Q1 2020

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