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Global B2C E-Commerce Delivery 2015

Global B2C E-Commerce Delivery 2015

Competition in global B2C E-Commerce delivery intensifies, yStats.com reports.

A new publication by Germany-based B2C E-Commerce and Online Payment market intelligence firm yStats.com reveals the most important trends and numbers in B2C E-Commerce delivery. One of the findings of the report, titled “Global B2C E-Commerce Delivery 2015”, is that competition among online retailers for faster delivery has intensified, while online shoppers still value free delivery over same day delivery offerings.

The global growth of B2C E-Commerce creates both challenges and opportunities for the delivery sector. According to the findings of secondary market research specialist yStats.com, free shipping still remains the number one priority for almost two thirds of online shoppers worldwide. In Asia, for example, around half of digital buyers would add items to a cart in order to qualify for the free shipping service and in North America more than half of all online shoppers would choose longer delivery times, as of early 2015.

On the other hand, delivery speed is also a major concern of global online shoppers. Especially in the emerging markets, online consumers have to cope with long delivery times, as online retailers struggle with underdeveloped logistics. Approximately two thirds of online shoppers worldwide found delivery speed to be important last year. The BRIC countries rank the highest in share of online shoppers who would pay more for faster delivery. In response to this demand, online retailers attempt to offer express delivery options, such as same day and next day delivery. This leads to increased investment and intensified competition among the merchants and logistics providers, as yStats.com’s report shows. In China, the two largest E-Commerce companies, Alibaba and JD.com compete in covering the largest number of cities with same day delivery. Meanwhile, US-based Amazon.com expanded its one-hour delivery service to London in summer 2015, with further cities in the UK and perhaps in Europe to be covered later this year.

Another interesting finding of yStats.com’s report is that while home delivery is still the leading B2C E-Commerce delivery option in many countries, the popularity of alternative delivery methods, such as “click and collect”, is growing. In Sweden, close to half of online shoppers preferred to pick up their online orders from the post office or another location, rather than have these orders delivered to their home, as of early 2015. Another example is Argentina, where “pick up at the point of sale” was the second leading delivery method used by online shoppers last year.


1. Management Summary
2. Global
Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014
Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014
Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected Countries, in %, Q1 2015 & Q4 2014
Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4 2014
Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online Retailers, in % of Online Shoppers, by Selected Countries, November 2014
Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions, October 2014
Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014
Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %, November 2014
Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014
3. Asia-Pacific
3.1. Regional
Action Taken to Qualify for Free Shipping, by China, Hong Kong, Japan, Singapore, South Korea and Asia (Total), October 2014
3.2. China
Overview of B2C E-Commerce Delivery, September 2015
Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014
3.3. Japan
Overview of B2C E-Commerce Delivery, October 2015
Share of Online Shoppers Willing to Wait for Free Delivery, in %, November 2014
3.4. South Korea
Complaints about Online Shopping, incl. Delivery, in % of Online Shoppers, 2014
3.5. Australia
Top Reasons to Shop Online, incl. Free Shipping, in % of Online Shoppers, April 2015
3.6. India
Overview of B2C E-Commerce Delivery, September 2015
Reasons to Choose an Online Shopping Brand, incl. Delivery, in % of Online Shoppers, August 2015
3.7. Indonesia
Concerns Related to Online Shopping, incl. Shipping Costs, in % of Internet Users, Q1 2014
4. North America
4.1. Regional
Share of Online Shoppers Choosing Delivery of Four Days and Longer, by the USA and Canada, in %, February 2015
Share of Online Shoppers Treating Reliability and Reputation of Carrier as an Important Factor in a Purchasing Decision, by the USA and Canada, in %, February 2015
4.2. USA
Overview of B2C E-Commerce Delivery, September 2015
Services Considered Very Important When Shopping Online, incl. Delivery, in % of Online Shoppers, September 2015
Willingness to Pay a Premium for Same-Day Delivery, by Gender, Age Group and Location, in %, June 2014
Delivery Carriers Used by Online Retailers, by Outbound Packages and Returned Items, in %, May 2015
Share of Online Retailers Offering Expedited Delivery, in %, and Share of Customer Orders Shipped with Expedited Delivery, in % of Online Retailers Offering Expedited Delivery, May 2015
Breakdown of Free Shipping Offering and Same-Day Delivery Offering, in % of Online Retailers, May 2015
Breakdown of Average Time Passing from Completion of Customer Order to Handing Package to Delivery Carrier, in % of Online Retailers, May 2015
4.3. Canada
Share of Online Shoppers Rating Shipping Cost as the Most Important Factor in Purchasing, and Willing to Choose Postal Services to Lower Delivery Cost, in %, February 2015
5. Europe
5.1. Regional
Breakdown of Acceptable Delivery Time, in % of Online Shoppers, by Selected Countries, April 2015
5.2. Western Europe
5.2.1. UK
Overview of B2C E-Commerce Delivery, October 2015
Number of Parcels Dispatched by UK Online Retailers through UK Carriers, in millions, 2014 & 2015f
Breakdown of Preferred Delivery Location for Online Shopping Orders, in % of Online Shoppers, March 2015
Breakdown of Delivery Time Expectations, by UK and Overseas Retailer, in % of Online Shoppers, March 2015
5.2.2. Germany
Overview of B2C E-Commerce Delivery, October 2015
Factors Encouraging to Shop Online More, in % of Online Shoppers, 2014
Breakdown of Delivery Time Expectations, in % of Online Shoppers, 2014
Breakdown of Usage of Click and Collect and Same Day Delivery Service, in % of Internet Users, August 2015
5.2.3. France
Overview of Selected E-Commerce Delivery Statistics, incl. Delivery Time, Successful Delivery Rate, and Rate of Deliveries Not Completed, by Average and Detailed, 12 Months to August 2015
Delivery Methods Used in Online Shopping, in % of Online Shoppers, June 2014 & June 2015
5.2.4. Italy
Average Monthly Number of Packages Sent in B2C E-Commerce, in millions, 2013 & 2014
Breakdown of Delivery Methods Preferred in Online Shopping, in % of Online Shoppers, 2014
5.2.5. Spain
Drivers for Online Shopping, in % of Online Shoppers, incl. Delivery-Related Services, April 2015
5.2.6. Netherlands
Preferences for Delivery Options and Share of Online Shoppers Choosing Slowest Delivery Option to Qualify for Free Shipping, in %, 2014
5.2.7. Austria
Delivery-Related Criteria Most Important for Choosing an Online Shop, in % of Online Shoppers, May 2015
5.3. Eastern Europe
5.3.1. Russia
Overview of B2C E-Commerce Delivery, October 2015
Most Important Criteria for Choosing an Online Shop, incl. Delivery, in % of Online Shoppers, September 2014
Breakdown of B2C E-Commerce Orders by Delivery Method, in %, 2013 & 2014
Breakdown of Willingness to Pay for Faster Delivery and Delivery Time Expected when Willing to Pay RUB 100 - 200, in % of Online Shoppers, 2014
5.3.2. Turkey
Problems Encountered in Online Shopping, incl. Delivery, in % of Online Shoppers, by Gender and Total, 12 Months to March 2015
5.3.3. Poland
Breakdown of Delivery Methods Most Used in Online Shopping, in % of Online Shoppers, April 2015
5.4. Scandinavia
5.4.1. Sub-Regional
Expected Delivery Times among Online Shoppers, by Business Days, in %, Q1 2015
5.4.2. Sweden
Breakdown of Preferred Delivery Methods, in % of Online Shoppers, Q1 2015
6. Latin America
6.1. Brazil
Overview of B2C E-Commerce Delivery, October 2015
Most Important Factors that Influence Online Purchase Decision, incl. Delivery Options, 2014
Willingness to Pay Additionally for Faster Shipping, in % of Online Shoppers, Q4 2014 & Q1 2015
Breakdown of E-Commerce Logistics Operation Costs, incl. Shipping, in %, 2013 & 2015e
Logistics Services Used, in % of Online Retailers, 2013 & 2015e
6.2. Mexico
Promotions Offered by Online Retailers, incl. Shipping, in %, 2014
6.3. Argentina
Delivery Methods Used in Online Shopping, in % of Online Shoppers, 2014
Delivery Methods Offered by Online Retailers, in %, 2014
Breakdown of Delivery Times Offered by E-Commerce Retailers, in %, 2014
7. Middle East & Africa
7.1. UAE
Share of Internet Users Not Shopping Online Due to Inconvenience of Delivery, in %, 2014
7.2. Saudi Arabia
Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping in the Future, April 2015
7.3. South Africa
Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, 2014
Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, 2014
7.4. Nigeria
Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, 2014
Main Reasons for Not Shopping Online, incl. Delivery Cost, in % of Consumers Who Do Not Shop Online, 2014
Breakdown of Preferred Delivery Options, in % of Online Shoppers, June 2014
7.5. Egypt
Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping in the Future, 2014

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