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Global IT Support Services Category - Procurement Market Intelligence Report

Global IT Support Services Category - Procurement Market Intelligence Report

About IT Support Services Market

According to procurement research experts at SpendEdge, increase in spending on IT support and service infrastructure by SMEs to enhance their competitiveness is driving the IT support services market.

Covered in this report

The report provides actionable insights to improve source-to-contract cycle performance in the IT support services market. Its helps sourcing professionals formulate better category strategies, enhance savings, understand supplier and market challenges, and implement sourcing best practices.

SpendEdge’s report, IT support services market, provides up-to-date information about market shifts and potential risks, as well as in-depth knowledge of products and services, which can help in planning and executing category management activities. It focuses on the cost-saving aspects of procurement and on providing insights that can lead to optimization of category spend.

Category driver

  • Increased adoption of IT systems by governments across various geographies.
  • For a full, detailed list, view our report
Category constraints
  • Transparency in IT support processes
  • For a full, detailed list, view our report
Procurement best practices
  • Using performance-tracking metrics to assess performance of suppliers
  • For a full, detailed list, view our report
Key questions answered in this report
  • What are the market dynamics?
  • What are the key market trends?
  • What are the category growth drivers ?
  • What are the constraints to category growth?
  • Who are the suppliers in this market?
  • What are the demand-supply shifts?
  • What are the major category requirements?
  • What are the procurement best practices in this market?


Press Release

SpendEdge Announces the Publication of its Procurement Research Report – Global IT Support Services Procurement Market Intelligence Report 2016-2020

SpendEdge recognizes the following companies as the key suppliers in the Global IT Support Services Market:

  • Microsoft
  • IBM
  • Dell
  • Oracle
  • BT Global
Commenting on the report, an analyst from SpendEdge said: “Bundling of services allows clients to mitigate risks associated with services such as maintenance, monitoring, security, and repair.”

According to the report, increased adoption of IT systems by governments across markets such as India and China is driving the global IT support services market.

Further, the report states that Increase in on-site support costs imposes a crucial challenge in this market.

PART 1: SUMMARY
Research Objectives and Methodology
Category Definition
PART 2: CATEGORY AT A GLANCE
Market Overview
Preferred Procurement Models and Major Service Providers
Cost-saving Opportunities
Major Category Requirements
Major Procurement Pain Points
PART 3: MARKET INSIGHTS
Category Spend Analysis
Demand-Supply Shifts
Key Market Developments
Key Category Growth Drivers
Major Category Growth Constraints
Procurement Best Practices
History of Innovation
Key Current Technological Innovations
Major Regulatory Frameworks
Strategic Sustainability Practices
SWOT Analysis
PESTLE Analysis
PART 4: SUPPLY MARKET INSIGHTS
Supplier Operational Capability Matrix
Supplier Functional Capability Matrix
Key Clients
Supplier Cost Breakup
Supplier Positioning Matrix
Supplier Selection Criteria
PART 5: PRICING INSIGHTS
Pricing Models Snapshot
Pricing Models – Pros and Cons
Indicative Wages
Indicative Pricing
Category Negotiation Strategies
PART 6: CATEGORY ESSENTIALS
SLA Terms
Supplier Evaluation Criteria
Category Risk Analysis
Category Sourcing Evolution Matrix
PART 7: TOP FIVE SUPPLIERS
Microsoft
IBM
Dell
Oracle
BT Global
PART 8: APPENDIX
Glossary
About Us

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