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Global Outbound Telemarketing Category - Procurement Market Intelligence Report

Global Outbound Telemarketing Category - Procurement Market Intelligence Report

About Global Outbound Telemarketing Market

Accroding to experts at SpendEdge, direct marketing method offers two-way communication and immediate feedback, which helps firms realign their market strategy as per the customer's preference leading to the market growth.

Covered in this report

The report provides actionable insights to improve source-to-contract cycle performance in global outbound telemarketing market. Its helps sourcing professionals formulate better category strategies, enhance savings, understand supplier and market challenges, and implement sourcing best practices.

SpendEdge’s report, Global Outbound Telemarketing Market, provides up-to-date information about market shifts and potential risks, as well as in-depth knowledge of products and services, which can help in planning and executing category management activities. It focuses on the cost-saving aspects of procurement and on providing insights that can lead to optimization of category spend.

Category driver

  • Innovation in telemarketing practices
  • For a full, detailed list, view our report
Category constraints
  • Shortage of skilled telemarketers
  • For a full, detailed list, view our report
Procurement best practices
  • Choosing a service provider with multi-channel capability
  • For a full, detailed list, view our report
Key questions answered in this report
  • What are the market dynamics?
  • What are the key market trends?
  • What are the category growth drivers ?
  • What are the constraints to category growth?
  • Who are the suppliers in this market?
  • What are the demand-supply shifts?
  • What are the major category requirements?
  • What are the procurement best practices in this market?


Press Release

SpendEdge Announces the Publication of its Procurement Research Report – Global Outbound Telemarketing Market Procurement Market Intelligence Report 2017-2021

SpendEdge recognizes the following companies as the key suppliers in the Global Outbound Telemarketing Market:

  • MarketOne
  • MarketMakers
  • TeleContact Resource Services
  • OnBrand24
  • Virtual Sales
  • Teleperformance
  • Convergys
  • Atento
  • Concentrix
  • Alorica
Commenting on the report, an analyst from SpendEdge said: “Buyers should engage with suppliers that offer multi-channel marketing services for better customer engagement ”

According to the report, the growth of the this market can be attributed to the growth in the number of mobile phones allows telemarketers to contact customers in a number of ways such as calls and SMSs.

Further, the report states that shortage of skilled telemarketers is one of the major challenges in this market.

PART 1: SUMMARY
Research Objectives and Methodology
Category Definition
PART 2: CATEGORY AT A GLANCE
Market Overview
Category Maturity by Regions
Preferred Procurement Models and Major Service Providers
Cost-saving Opportunities
Major Category Requirements
Major Procurement Pain Points
PART 3: MARKET INSIGHTS
Category Spend Analysis
Demand-Supply Shifts
Regional Demand-Supply Snapshot
Key Market Developments
Regional Impact of Trends
Key Category Growth Drivers and Corresponding Regional Impacts
Major Category Growth Constraints and Corresponding Regional Impacts
Procurement Best Practices
History of Innovation
Key Current Technological Innovations
Major Regulatory Frameworks
Strategic Sustainability Practices
Porter’s Five Forces
SWOT Analysis
PESTLE Analysis
PART 4: SUPPLY MARKET INSIGHTS
Supplier Operational Capability Matrix
Regional Supplier Operational Capability Matrix
Supplier Functional Capability Matrix
Regional Supplier Functional Capability Matrix
Key Clients
Supplier Cost Breakup
Supplier Positioning Matrix
Supplier Selection Criteria
PART 5: PRICING INSIGHTS
Pricing Models Snapshot
Pricing Model Pros and Cons
Indicative Pricing
Category Negotiation Strategies
PART 6: CATEGORY ESSENTIALS
SLA Terms
Supplier Evaluation Criteria
Category Risk Analysis
Category Sourcing Evolution Matrix
PART 7: TOP TEN SUPPLIERS
MarketOne
MarketMakers
TeleContact Resource Services
OnBrand24
Virtual Sales
Teleperformance
Convergys
Atento
Concentrix
Alorica
PART 8: APPENDIX
Glossary
Key Notes
About Us

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