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Business Outsourcing Market Research Reports & Industry Analysis

Due to the economic downturn, companies are looking for ways to save money and increase their profits. As such, many large companies will often outsource certain jobs to companies who specialize in this service. Removing this function from the organization allows them to focus on larger areas where profits can be increased. The goal is to refocus the management teams that used to manage these areas to areas other divisions where they can be more effective.

Often you will hear of jobs such as telemarketing (call centers), payroll and data entry as those areas that will fall to outsourcing. The companies performing these job functions are often well focused and the processes involved in this work are quite streamlined so there is little management needed due to quality control procedures in place. In these cases, the goal is to get the information back and forth as quickly and cleanly as possible.

While this is one advantage of outsourcing, there are disadvantages as well. One of these is in regard to customer relationships. Since the outsourced company is dealing with the clients, the main company does not have the ability to build strong relationships. This is something that must be monitored carefully so clients are not dissatisfied. Additional care must be taken when the outsourced work is being done in a different country (offshored) since timing, language and cultural differences must be considered.
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Business Outsourcing Industry Research & Market Reports

  • Swiss Post Solutions - Business Process Transformation through RPA and AI

    ...of SPS’ automation-centric service offerings and capabilities in support of business process transformation designed for: Sourcing managers monitoring the capabilities of existing suppliers to deliver process transformation and automation using RPA and/or AI technologies and ... Read More

  • Global Business Process as a Service (BPaaS) Market Research Report 2016

    ...on the main regions (North America, Europe and Asia) and the main countries (United States, Germany, Japan and China). The report firstly introduced the Business Process as a Service (BPaaS) basics: definitions, classifications, applications and ... Read More

  • Tessi Further Integrates Payment Processing and Customer Experience Services in Overall BPO Offer

    ... Read More

  • Robotic Process Automation (RPA) Market Analysis By Services (Professional Services, Training Services), By Organization (Small And Medium, Large Enterprises), By Application (BFSI, Telecom & IT, Healthcare, Retail, Manufacturing) And Segment Forecasts To

    ...global RPA market is expected to reach USD 8.75 billion by 2024, according to a new report by Grand View Research, Inc. RPA is maturing in terms of clarity, credibility and applicability, as organizations are ... Read More

  • Worldwide Business Workflow Automation and Optimization Forecast, 2016–2020

    ...we expect to see a CAGR of 9.1% over the next five years into 2020. Organizations have become more aware that business workflow automation and optimization services investments are one of the best ways to ... Read More

  • Legal Process Outsourcing (Litigation Support, Contract Drafting, E-Discovery, Patent Support, Others)

    ...Types: Litigation Support, Contract Drafting, E-Discovery, Patent Support, and Others. The report provides separate comprehensive analytics for India, the Philippines, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through ... Read More

  • Selected Papers from the 7th Canadian Quality Congress

    ...in Edmonton, Alberta, Canada. The theme of the congress was: Managing Change through Quality Leadership. This volume has eight papers on a variety of interesting topics. The authors, in their efforts to understand the important ... Read More

  • Global Healthcare BPO Market Growth, Trends & Forecasts (2016 - 2021)

    ...valuable time on patient care rather than doing some paper work in office. The Global Healthcare BPO Market is estimated to be valued at USD XX billion in 2016 and is projected to reach USD ... Read More

  • Cloud-based BPO Market in APAC 2016-2020

    ...over the network on-demand, with the cloud operating like any other utility service (turning an application on/off on-demand). This eliminates the need to invest in IT infrastructure, resulting in significant cost reduction. These benefits become ... Read More

  • BPO Services North America (NAFTA) Industry Guide_2016

    ...descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the NAFTA bpo services market. Includes market size and segmentation ... Read More

  • BPO Services Global Industry Almanac_2016

    ...leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and ... Read More

  • BPO Services BRIC (Brazil, Russia, India, China) Industry Guide_2016

    ...also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the BRIC bpo services market. Includes market size ... Read More

  • BPO Services Global Group of Eight (G8) Industry Guide_2016

    ...also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the G8 bpo services market. Includes market size ... Read More

  • BPO Services Global Industry Guide_2016

    ...leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and ... Read More

  • Emerging Opportunities in African BPO Markets

    ...of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trends. It also provides a supply and demand analysis and market composition ... Read More

  • BPO Services in Scandinavia

    ...leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Scandinavia bpo services market. Includes market size and segmentation data, textual and ... Read More

  • Global BPO Services

    ...including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Global bpo services market. Includes market size and segmentation data, textual and graphical analysis ... Read More

  • BPO Services in the United States

    ...contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the United States bpo services market. Includes market size ... Read More

  • BPO Services in India

    ...leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the India bpo services market. Includes market size and segmentation data, textual and ... Read More

  • BPO Services in South Korea

    ...of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the South Korea bpo services market. Includes market size and segmentation ... Read More

  • BPO Services in Singapore

    ...leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Singapore bpo services market. Includes market size and segmentation data, textual and ... Read More

  • BPO Services in Australia

    ...leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Australia bpo services market. Includes market size and segmentation data, textual and ... Read More

  • BPO Services in Turkey

    ...leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Turkey bpo services market. Includes market size and segmentation data, textual and ... Read More

  • BPO Services in Asia-Pacific

    ...leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Asia-Pacific bpo services market. Includes market size and segmentation data, textual and ... Read More

  • BPO Services in Indonesia

    ...leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Indonesia bpo services market. Includes market size and segmentation data, textual and ... Read More

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