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Telephone Support Services in the US - Procurement Research Report

Telephone Support Services Procurement in the US

This report is intended to assist buyers of telephone support services. Telephone support services offer over-the-phone customer service. Telephone support services are used by a wide variety of downstream markets, including manufacturers, commercial banks and insurance providers. Typically, buyers outsource telephone support services to handle troubleshooting, assist in product returns or gather feedback. This report does not include call forwarding or telemarketing services.


AT A GLANCE

EXECUTIVE SUMMARY

PRICE ENVIRONMENT
Price Fundamentals
Price Drivers
Recent Price Trend
Price Forecast

PRODUCT CHARACTERISTICS
Product Life Cycle
Total Cost of Ownership
Product Specialization
Related Goods
Substitute Goods
Regulation

Quality Control

SUPPLY CHAIN & VENDORS
Supply Chain Dynamics
Competitive Environment
Market Profitability
Switching Cost

PURCHASING PROCESS
Buying Basics
Key RFP Elements
NEGOTIATION STATISTICS

BUYER POWER SCORE COMPONENTS

JARGON & GLOSSARY

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