Market Research Logo

Telephone Answering Services in the US - Procurement Research Report

Telephone Answering Services Procurement in the US

This report is intended to assist buyers of telephone answering services. Telephone answering service providers screen incoming calls for buyers. Suppliers then either transfer calls back to the buyer or take messages to pass on to the buyer via e-mail, text message or proprietary software. Typical buyers include hospitals, retailers, government agencies and insurance providers. This report excludes telemarketing services and technical support services, although they are often offered as complementary services.


AT A GLANCE

EXECUTIVE SUMMARY

PRICE ENVIRONMENT
Price Fundamentals
Price Drivers
Recent Price Trend
Price Forecast

PRODUCT CHARACTERISTICS
Product Life Cycle
Total Cost of Ownership
Product Specialization
Related Goods
Substitute Goods
Regulation

Quality Control

SUPPLY CHAIN & VENDORS
Supply Chain Dynamics
Competitive Environment
Market Profitability
Switching Cost

PURCHASING PROCESS
Buying Basics
Key RFP Elements
NEGOTIATION STATISTICS

BUYER POWER SCORE COMPONENTS

JARGON & GLOSSARY

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report