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IT Support Services in the US - Procurement Research Report

IT Support Services Procurement in the US

This report is intended to assist buyers of IT support services. Buyers of these services look to suppliers for outsourced technical and IT support rather than employing an in-house IT team. Suppliers typically answer IT-related questions,provide ongoing monitoring to proactively fix technical problems andresolve IT issues as they arise. Buyer types range widely and can include healthcare providers, manufacturers, government agencies, financial institutions and retailers. This report excludes IT infrastructure design and IT information management services.


AT A GLANCE

EXECUTIVE SUMMARY

PRICE ENVIRONMENT
Price Fundamentals
Price Drivers
Recent Price Trend
Price Forecast

PRODUCT CHARACTERISTICS
Product Life Cycle
Total Cost of Ownership
Product Specialization
Related Goods
Substitute Goods
Regulation

Quality Control

SUPPLY CHAIN & VENDORS
Supply Chain Dynamics
Competitive Environment
Market Profitability
Switching Cost

PURCHASING PROCESS
Buying Basics
Key RFP Elements
NEGOTIATION STATISTICS

BUYER POWER SCORE COMPONENTS

JARGON & GLOSSARY

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