IT Support Services Procurement in the US
This report is intended to assist buyers of IT support services. Buyers of these services look to suppliers for outsourced technical and IT support rather than employing an in-house IT team. Suppliers typically answer IT-related questions,provide ongoing monitoring to proactively fix technical problems andresolve IT issues as they arise. Buyer types range widely and can include healthcare providers, manufacturers, government agencies, financial institutions and retailers. This report excludes IT infrastructure design and IT information management services.