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Issue Tracking Software in the US - Procurement Research Report

Issue Tracking Software Procurement in the US

This report is intended to assist buyers of issue tracking software. This software includes help desk, service desk, asset management and bug tracking systems that are primarily used by IT personnel. Issue tracking software includes both free and proprietary software, though this report focuses on proprietary software. The key buyers of this software include software publishers, IT service providers and customer support providers. This report excludes all other forms of software, as well as suppliers that provide issue tracking services.


AT A GLANCE

EXECUTIVE SUMMARY

PRICE ENVIRONMENT
Price Fundamentals
Price Drivers
Recent Price Trend
Price Forecast

PRODUCT CHARACTERISTICS
Product Life Cycle
Total Cost of Ownership
Product Specialization
Related Goods
Substitute Goods
Regulation

Quality Control

SUPPLY CHAIN & VENDORS
Supply Chain Dynamics
Competitive Environment
Market Profitability
Switching Cost

PURCHASING PROCESS
Buying Basics
Key RFP Elements
NEGOTIATION STATISTICS

BUYER POWER SCORE COMPONENTS

JARGON & GLOSSARY

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