Interactive Voice Response Software Procurement in the US
This report is intended to assist buyers of interactive voice response (IVR) software. IVR software allows callers to navigate a computer system using a telephone keypad or voice commands. IVR software can be used to transfer phone calls as well as deliver and collect information from callers. Banks and financial institutions use IVR systems to allow their clients and customers to check balances and transactions. Travel agencies and airlines use IVR systems to let travelers check their flight information and itineraries. Although IVR software is typically used to handle incoming phone calls, it can also be used to perform outbound phone calls. For example, market research firms may use IVR software to perform basic surveys. This report excludes contact center software and phone hardware.