Help Desk & Call Center Software Procurement in the US
This report is intended to assist buyers of help desk and call center software. Help desk and call center software manages inbound and outbound calls with customers and is typically used to support sales and customer relations processes. Key suppliers of this software are unified communication providers and contact center providers. Buyers include retailers, manufacturers and healthcare providers. This report focuses on software as a service (SaaS), also known as on-demand help desk and call center software. Software as a product (SaaP), or on-premise help desk and call center software, is not included in this report. This report also excludes customer relationship management software and hardware used in call centers.
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