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Field Service Management Software in the US - Procurement Research Report

Field Service Management Software Procurement in the US

This report is intended to assist buyers of field service management (FSM) software. FSM software helps buyers manage resources, including scheduling, optimizing and dispatching staff and inventory while employees are working with customers in the field. FSM software assists in the management of field services by facilitating employee scheduling, tracking the progress of assignments, checking service history, arranging billing and reporting and tracking inventory used for service work. Key buyers of FSM software include cable TV providers, appliance repair service providers, telecommunications companies and industrial equipment repair service providers. This report excludes FSM services.


AT A GLANCE

EXECUTIVE SUMMARY

PRICE ENVIRONMENT
Price Fundamentals
Price Drivers
Recent Price Trend
Price Forecast

PRODUCT CHARACTERISTICS
Product Life Cycle
Total Cost of Ownership
Product Specialization
Related Goods
Substitute Goods
Regulation

Quality Control

SUPPLY CHAIN & VENDORS
Supply Chain Dynamics
Competitive Environment
Market Profitability
Switching Cost

PURCHASING PROCESS
Buying Basics
Key RFP Elements
NEGOTIATION STATISTICS

BUYER POWER SCORE COMPONENTS

JARGON & GLOSSARY

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