Call Center Services Procurement in the US
This report is intended to assist buyers of call center services. Suppliers provide a team that can handle inbound or outbound communication and create a customer relationship management program that is unique for each buyer. Call center services may include, but are not limited to, customer support, order management, sales, marketing, event recruitment, e-mail response, chat support, technical support and social media support. This report excludes call center software.
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