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Higher Education Interlibrary Loan Management Benchmarks, 2016-17 Edition

Higher Education Interlibrary Loan Management Benchmarks, 2016-17 Edition

The report gives detailed data from a survey of 31 higher education libraries about trends I their use of interlibrary loan, including but not limited to: growth in interlibrary loan services, mean turnaround time for various materials, use of technology, budgets, staffing, for fee revenues, shipping costs, impact of digital repositories, means of materials transfer, methods of promoting the ILL service and much more. The report also covers materials contract provisions for ILL, use of eBooks in ILL, and other issues of interest to administrators of ILL programs in academic and research libraries.

Just a few of the findings from this 145+ page report include:

Thirty-two per cent of libraries sampled had performed a user survey of their ILL services in the past four years.
The mean turnaround time for article provision requests was 1.79 days for research universities in the sample.
The mean turnaround time for video lending requests was 4.18 days.
Twenty-three per cent of libraries assigned ILL to the circulation department. This was most common at four-year colleges and MA/PhD granting colleges.
Articles from institutional digital repositories accounted for 5.69% of the articles provided through interlibrary loan.
Libraries reported that a mean of 2.45 course pages contained links to ILL services. The maximum was 25% and the minimum was zero.
In 2014-15 the percentage of ILL requests for books fulfilled through eBooks was 3.25% with a range of 1% to 5% for those libraries that tracked this data. This rose to 4.5% in 2015-16 and is expected to rise to 5.43% in 2016-17.


THE QUESTIONNAIRE
PARTICIPANTS LIST
Characteristics of the Sample
SUMMARY OF MAIN FINDINGS
Growth in Inter-Library Loan Services
Library Sponsored Survey of ILL Services Users
Mean Turn Around Time for Inter-Library Loan Article Borrowing Requests
Mean Turnaround Time for Fulfillment of Inter-Library Loan Book Borrowing Requests
Mean Turnaround Time for Article Lending Requests
Mean Turnaround Time for Book Lending Requests
Mean Turnaround Time for Video Lending Requests
Mean Turnaround Time for Video Borrowing Requests
Number of Requests Processed in 2014-15
Number of Requests Processed 2015-16
ILL Shipping Costs in 2014-15
ILL Shipping Costs in 2015-16
Criteria Used for Determining Best Shipping Method
Percentage of Inter-Library Loan Requests for Journal Articles Fulfilled through a Digital Transfer between Borrower and Lender rather than through Postal or Courier Channels
Percentage of ILL Requests for Books Fulfilled through Use of EBooks
Special Collections and Unique Circumstances
Interlibrary Loan Transactions with Institutions Based in Foreign Countries
Restrictions on Electronic Interlibrary Loan
Means of Fulfillment
Fee for Use in ILL
Role of Institutional Digital Repositories in ILL Fulfillment
Departmental Responsibility for ILL Services
Impact of Automation on ILL Services over the Past Five Years
Automated Systems for ILS
Personnel for the ILL Staff
Use of Part Timers
Use of Student Workers
Measuring Staff Productivity
Budgets & Fees
Growth Rate in the ILL Budget
Revenues from ILL/DD/EDD
Inter-library Loan and the Course Management System
Subscription Journal Cancellations and their Impact on ILL Operations
Exemplary or Innovative ILL Programs
Table 1.1 What has been the aggregate increase or decrease in traditional Interlibrary Loan services over the past 3 years? This is not an annual rate but a total percentage change over the past three years. What is the volume relative to three years ago?
Table 1.2 What has been the aggregate increase or decrease in traditional Interlibrary Loan services over the past 3 years? This is not an annual rate but a total percentage change over the past three years. What is the volume relative to three years ago? Broken out by Type or Carnegie class of the institution
Table 1.3 What has been the aggregate increase or decrease in traditional Interlibrary Loan services over the past 3 years? This is not an annual rate but a total percentage change over the past three years. What is the volume relative to three years ago? Broken out for public and private colleges
Table 1.4 What has been the aggregate increase or decrease in traditional Interlibrary Loan services over the past 3 years? This is not an annual rate but a total percentage change over the past three years. What is the volume relative to three years ago? Broken out by Enrollment
Table 1.5 What has been the aggregate increase or decrease in traditional Interlibrary Loan services over the past 3 years? This is not an annual rate but a total percentage change over the past three years. What is the volume relative to three years ago? Broken out by Annual tuition, $
What has been the aggregate increase or decrease in traditional Interlibrary Loan services over the past 3 years? This is not an annual rate but a total percentage change over the past three years. What is the volume relative to three years ago?
Table 2.1 To the best of your knowledge has the library performed a user survey for your ILL services within the past 4 years?
Table 2.2 To the best of your knowledge has the library performed a user survey for your ILL services within the past 4 years? Broken out by Type or Carnegie class of the institution
Table 2.3 To the best of your knowledge has the library performed a user survey for your ILL services within the past 4 years? Broken out for public and private colleges
Table 2.4 To the best of your knowledge has the library performed a user survey for your ILL services within the past 4 years? Broken out by Enrollment
Table 2.5 To the best of your knowledge has the library performed a user survey for your ILL services within the past 4 years? Broken out by Annual tuition, $
Table 3 What are your average turnaround times in days for the following services? (Average all forms of fulfillment both digital and paper)
Table 3.1.1 What is your average turnaround time in days for article borrowing requests?
Table 3.1.2 What is your average turnaround time in days for article borrowing requests? Broken out by Type or Carnegie class of the institution
Table 3.1.3 What is your average turnaround time in days for article borrowing requests? Broken out for public and private colleges
Table 3.1.4 What is your average turnaround time in days for article borrowing requests? Broken out by Enrollment
Table 3.1.5 What is your average turnaround time in days for article borrowing requests? Broken out by Annual tuition, $
Table 3.2.1 What is your average turnaround time in days for book borrowing requests?
Table 3.2.2 What is your average turnaround time in days for book borrowing requests? Broken out by Type or Carnegie class of the institution
Table 3.2.3 What is your average turnaround time in days for book borrowing requests? Broken out for public and private colleges
Table 3.2.4 What is your average turnaround time in days for book borrowing requests? Broken out by Enrollment
Table 3.2.5 What is your average turnaround time in days for book borrowing requests? Broken out by Annual tuition, $
Table 3.3.1 What is your average turnaround time in days for article lending requests?
Table 3.3.2 What is your average turnaround time in days for article lending requests? Broken out by Type or Carnegie class of the institution
Table 3.3.3 What is your average turnaround time in days for article lending requests? Broken out for public and private colleges
Table 3.3.4 What is your average turnaround time in days for article lending requests? Broken out by Enrollment
Table 3.3.5 What is your average turnaround time in days for article lending requests? Broken out by Annual tuition, $
Table 3.4.1 What is your average turnaround time in days for book lending requests?
Table 3.4.2 What is your average turnaround time in days for book lending requests? Broken out by Type or Carnegie class of the institution
Table 3.4.3 What is your average turnaround time in days for book lending requests? Broken out for public and private colleges
Table 3.4.4 What is your average turnaround time in days for book lending requests? Broken out by Enrollment
Table 3.4.5 What is your average turnaround time in days for book lending requests? Broken out by Annual tuition, $
Table 3.5.1 What is your average turnaround time in days for video lending requests?
Table 3.5.2 What is your average turnaround time in days for video lending requests? Broken out by Type or Carnegie class of the institution
Table 3.5.3 What is your average turnaround time in days for video lending requests? Broken out for public and private colleges
Table 3.5.4 What is your average turnaround time in days for video lending requests? Broken out by Enrollment
Table 3.5.5 What is your average turnaround time in days for video lending requests? Broken out by Annual tuition, $
Table 3.6.1 What is your average turnaround time in days for video borrowing requests?
Table 3.6.2 What is your average turnaround time in days for video borrowing requests? Broken out by Type or Carnegie class of the institution
Table 3.6.3 What is your average turnaround time in days for video borrowing requests? Broken out for public and private colleges
Table 3.6.4 What is your average turnaround time in days for video borrowing requests? Broken out by Enrollment
Table 3.6.5 What is your average turnaround time in days for video borrowing requests? Broken out by Annual tuition, $
Table 4 How many ILL patron requests did your library process (whether fulfilled or not) in each of the following years?
Table 4.1.1 How many ILL patron requests did your library process (whether fulfilled or not) in 2014-15?
Table 4.1.2 How many ILL patron requests did your library process (whether fulfilled or not) in 2014-15? Broken out by Type or Carnegie class of the institution
Table 4.1.3 How many ILL patron requests did your library process (whether fulfilled or not) in 2014-15? Broken out for public and private colleges
Table 4.1.4 How many ILL patron requests did your library process (whether fulfilled or not) in 2014-15? Broken out by Enrollment
Table 4.1.5 How many ILL patron requests did your library process (whether fulfilled or not) in 2014-15? Broken out by Annual tuition, $
Table 4.2.1 How many ILL patron requests did your library process (whether fulfilled or not) in 2015-16?
Table 4.2.2 How many ILL patron requests did your library process (whether fulfilled or not) in 2015-16? Broken out by Type or Carnegie class of the institution
B Table 4.2.3 How many ILL patron requests did your library process (whether fulfilled or not) in 2015-16? Broken out for public and private colleges
Table 4.2.4 How many ILL patron requests did your library process (whether fulfilled or not) in 2015-16? Broken out by Enrollment
Table 4.2.5 How many ILL patron requests did your library process (whether fulfilled or not) in 2015-16? Broken out by Annual tuition, $
Table 5 How much did the library spend in each of the following single academic years on postage and shipping and courier fees related to inter-library loan? (In US $)
Table 5.1.1 How much did the library spend in 2014-15 academic years on postage and shipping and courier fees related to inter-library loan? (In US $)
Table 5.1.2 How much did the library spend in 2014-15 academic years on postage and shipping and courier fees related to inter-library loan? (In US $) Broken out by Type or Carnegie class of the institution
Table 5.1.3 How much did the library spend in 2014-15 academic years on postage and shipping and courier fees related to inter-library loan? (In US $) Broken out for public and private colleges
Table 5.1.4 How much did the library spend in 2014-15 academic years on postage and shipping and courier fees related to inter-library loan? (In US $) Broken out by Enrollment
Table 5.1.5 How much did the library spend in 2014-15 academic years on postage and shipping and courier fees related to inter-library loan? (In US $) Broken out by Annual tuition, $
Table 5.2.1 How much did the library spend in 2015-16 academic years on postage and shipping and courier fees related to inter-library loan? (In US $)
Table 5.2.2 How much did the library spend in 2015-16 academic years on postage and shipping and courier fees related to inter-library loan? (In US $) Broken out by Type or Carnegie class of the institution
Table 5.2.3 How much did the library spend in 2015-16 academic years on postage and shipping and courier fees related to inter-library loan? (In US $) Broken out for public and private colleges
Table 5.2.4 How much did the library spend in 2015-16 academic years on postage and shipping and courier fees related to inter-library loan? (In US $) Broken out by Enrollment
Table 5.2.5 How much did the library spend in 2015-16 academic years on postage and shipping and courier fees related to inter-library loan? (In US $) Broken out by Annual tuition, $
What criteria does your library use to determine the best shipping method for your interlibrary loans?
Table 6 What percentage of your ILL patron requests for journal articles in the following years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels?
Table 6.1.1 What percentage of your ILL patron requests for journal articles in 2014-15 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels?
Table 6.1.2 What percentage of your ILL patron requests for journal articles in 2014-15 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Type or Carnegie class of the institution
Table 6.1.3 What percentage of your ILL patron requests for journal articles in 2014-15 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out for public and private colleges
Table 6.1.4 What percentage of your ILL patron requests for journal articles in 2014-15 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Enrollment
Table 6.1.5 What percentage of your ILL patron requests for journal articles in 2014-15 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Annual tuition, $
Table 6.2.1 What percentage of your ILL patron requests for journal articles in 2015-16 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels?
Table 6.2.2 What percentage of your ILL patron requests for journal articles in 2015-16 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Type or Carnegie class of the institution
Table 6.2.3 What percentage of your ILL patron requests for journal articles in 2015-16 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out for public and private colleges
Table 6.2.4 What percentage of your ILL patron requests for journal articles in 2015-16 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Enrollment
Table 6.2.5 What percentage of your ILL patron requests for journal articles in 2015-16 years were fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Annual tuition, $
Table 6.3.1 What percentage of your ILL patron requests for journal articles in 2016-17 years will be fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels?
Table 6.3.2 What percentage of your ILL patron requests for journal articles in 2016-17 years will be fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Type or Carnegie class of the institution
Table 6.3.3 What percentage of your ILL patron requests for journal articles in 2016-17 years will be fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out for public and private colleges
Table 6.3.4 What percentage of your ILL patron requests for journal articles in 2016-17 years will be fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Enrollment
Table 6.3.5 What percentage of your ILL patron requests for journal articles in 2016-17 years will be fulfilled through a digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Annual tuition, $
By what aggregate percentage has your library's electronic document delivery cumulatively changed over the past three years?
Table 7 What percentage of your ILL patron requests for books in each of the following years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels?
Table 7.1.1 What percentage of your ILL patron requests for books in 2014-15 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels?
Table 7.1.2 What percentage of your ILL patron requests for books in 2014-15 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Type or Carnegie class of the institution
Table 7.1.3 What percentage of your ILL patron requests for books in 2014-15 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out for public and private colleges
Table 7.1.4 What percentage of your ILL patron requests for books in 2014-15 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Enrollment
Table 7.1.5 What percentage of your ILL patron requests for books in 2014-15 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Annual tuition, $
Table 7.2.1 What percentage of your ILL patron requests for books in 2015-16 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels?
Table 7.2.2 What percentage of your ILL patron requests for books in 2015-16 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Type or Carnegie class of the institution
Table 7.2.3 What percentage of your ILL patron requests for books in 2015-16 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out for public and private colleges
Table 7.2.4 What percentage of your ILL patron requests for books in 2015-16 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Enrollment
Table 7.2.5 What percentage of your ILL patron requests for books in 2015-16 years were fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Annual tuition, $
Table 7.3.1 What percentage of your ILL patron requests for books in 2016-17 years will be fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels?
Table 7.3.2 What percentage of your ILL patron requests for books in 2016-17 years will be fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Type or Carnegie class of the institution
Table 7.3.3 What percentage of your ILL patron requests for books in 2016-17 years will be fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out for public and private colleges
Table 7.3.4 What percentage of your ILL patron requests for books in 2016-17 years will be fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Enrollment
Table 7.3.5 What percentage of your ILL patron requests for books in 2016-17 years will be fulfilled through provision of an eBook or through some other form of digital transfer between borrower and lender libraries rather than through postal or other courier channels? Broken out by Annual tuition, $
What is the policy of your library on the interlibrary loan of audio-visual materials, such as video recordings, software, audio recordings, and other special materials, including maps, art work, rare materials, and so on? If your library does not allow ILL of these materials, please explain the reasons why.
Table 8.1 Does your library do interlibrary loan with foreign countries?
Table 8.2 Does your library do interlibrary loan with foreign countries? Broken out by Type or Carnegie class of the institution
Table 8.3 Does your library do interlibrary loan with foreign countries? Broken out for public and private colleges
Table 8.4 Does your library do interlibrary loan with foreign countries? Broken out by Enrollment
Table 8.5 Does your library do interlibrary loan with foreign countries? Broken out by Annual tuition, $
What problems, if any, does your library encounter with foreign country interlibrary loan? Please explain
Table 9.1 As an estimate, what percentage of your journals contracted for electronic access prohibit all use in interlibrary loan?
Table 9.2 As an estimate, what percentage of your journals contracted for electronic access prohibit all use in interlibrary loan? Broken out by Type or Carnegie class of the institution
Table 9.3 As an estimate, what percentage of your journals contracted for electronic access prohibit all use in interlibrary loan? Broken out for public and private colleges
Table 9.4 As an estimate, what percentage of your journals contracted for electronic access prohibit all use in interlibrary loan? Broken out by Enrollment
Table 9.5 As an estimate, what percentage of your journals contracted for electronic access prohibit all use in interlibrary loan? Broken out by Annual tuition, $
Table 10.1 As an estimate, what percentage of your journals contracted for electronic access limit use to a restricted number of inter-library loans?
Table 10.2 As an estimate, what percentage of your journals contracted for electronic access limit use to a restricted number of inter-library loans? Broken out by Type or Carnegie class of the institution
Table 10.3 As an estimate, what percentage of your journals contracted for electronic access limit use to a restricted number of inter-library loans? Broken out for public and private colleges
Table 10.4 As an estimate, what percentage of your journals contracted for electronic access limit use to a restricted number of inter-library loans? Broken out by Enrollment
Table 10.5 As an estimate, what percentage of your journals contracted for electronic access limit use to a restricted number of inter-library loans? Broken out by Annual tuition, $
Describe how frequently your library hits ceilings in the number of times it is allowed to send out articles in electronic only formats for inter-library loan?
Table 11 Which of the following document delivery or end uses do you use at your library for inter library loan?
Table 11.1.1 Do you use fax delivery at your library for inter library loan?
Table 11.1.2 Do you use fax delivery at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.1.3 Do you use fax delivery at your library for inter library loan? Broken out for public and private colleges
Table 11.1.4 Do you use fax delivery at your library for inter library loan? Broken out by Enrollment
Table 11.1.5 Do you use fax delivery at your library for inter library loan? Broken out by Annual tuition, $
Table 11.2.1 Do you use email attachment delivery at your library for inter library loan?
Table 11.2.2 Do you use email attachment delivery at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.2.3 Do you use email attachment delivery at your library for inter library loan? Broken out for public and private colleges
Table 11.2.4 Do you use email attachment delivery at your library for inter library loan? Broken out by Enrollment
Table 11.2.5 Do you use email attachment delivery at your library for inter library loan? Broken out by Annual tuition, $
Table 11.3.1 Do you use photocopy delivery at your library for inter library loan?
Table 11.3.2 Do you use photocopy delivery at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.3.3 Do you use photocopy delivery at your library for inter library loan? Broken out for public and private colleges
Table 11.3.4 Do you use photocopy delivery at your library for inter library loan? Broken out by Enrollment
Table 11.3.5 Do you use photocopy delivery at your library for inter library loan? Broken out by Annual tuition, $
Table 11.4.1 Do you use actual document at your library for inter library loan?
Table 11.4.2 Do you use actual document at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.4.3 Do you use actual document at your library for inter library loan? Broken out for public and private colleges
Table 11.4.4 Do you use actual document at your library for inter library loan? Broken out by Enrollment
Table 11.4.5 Do you use actual document at your library for inter library loan? Broken out by Annual tuition, $
Table 11.5.1 Do you use scanned document at your library for inter library loan?
Table 11.5.2 Do you use scanned document at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.5.3 Do you use scanned document at your library for inter library loan? Broken out for public and private colleges
Table 11.5.4 Do you use scanned document at your library for inter library loan? Broken out by Enrollment
Table 11.5.5 Do you use scanned document at your library for inter library loan? Broken out by Annual tuition, $
Table 11.6.1 Do you use e-text from database at your library for inter library loan?
Table 11.6.2 Do you use e-text from database at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.6.3 Do you use e-text from database at your library for inter library loan? Broken out for public and private colleges
Table 11.6.4 Do you use e-text from database at your library for inter library loan? Broken out by Enrollment
Table 11.6.5 Do you use e-text from database at your library for inter library loan? Broken out by Annual tuition, $
Table 11.7.1 Do you use distance education use at your library for inter library loan?
Table 11.7.2 Do you use distance education use at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.7.3 Do you use distance education use at your library for inter library loan? Broken out for public and private colleges
Table 11.7.4 Do you use distance education use at your library for inter library loan? Broken out by Enrollment
Table 11.7.5 Do you use distance education use at your library for inter library loan? Broken out by Annual tuition, $
Table 11.8.1 Do you use inter library use at your library for inter library loan?
Table 11.8.2 Do you use inter library use at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.8.3 Do you use inter library use at your library for inter library loan? Broken out for public and private colleges
Table 11.8.4 Do you use inter library use at your library for inter library loan? Broken out by Enrollment
Table 11.8.5 Do you use inter library use at your library for inter library loan? Broken out by Annual tuition, $
Table 11.9.1 Do you use delivery between campus libraries, units at your library for inter library loan?
Table 11.9.2 Do you use delivery between campus libraries, units at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.9.3 Do you use delivery between campus libraries, units at your library for inter library loan? Broken out for public and private colleges
Table 11.9.4 Do you use delivery between campus libraries, units at your library for inter library loan? Broken out by Enrollment
Table 11.9.5 Do you use delivery between campus libraries, units at your library for inter library loan? Broken out by Annual tuition, $
Table 11.10.1 Do you use fee for use at your library for inter library loan?
Table 11.10.2 Do you use fee for use at your library for inter library loan? Broken out by Type or Carnegie class of the institution
Table 11.10.3 Do you use fee for use at your library for inter library loan? Broken out for public and private colleges
Table 11.10.4 Do you use fee for use at your library for inter library loan? Broken out by Enrollment
Table 11.10.5 Do you use fee for use at your library for inter library loan? Broken out by Annual tuition, $
Table 12 What percentage of ILL requests to borrow or to lend are fulfilled through items in library institutional digital repositories?
Table 12.1.1 What percentage of ILL requests to borrow are fulfilled through items in library institutional digital repositories?
Table 12.1.2 What percentage of ILL requests to borrow are fulfilled through items in library institutional digital repositories? Broken out by Type or Carnegie class of the institution
Table 12.1.3 What percentage of ILL requests to borrow are fulfilled through items in library institutional digital repositories? Broken out for public and private colleges
Table 12.1.4 What percentage of ILL requests to borrow are fulfilled through items in library institutional digital repositories? Broken out by Enrollment
Table 12.1.5 What percentage of ILL requests to borrow are fulfilled through items in library institutional digital repositories? Broken out by Annual tuition, $
Table 12.2.1 What percentage of ILL requests to lend are fulfilled through items in library institutional digital repositories?
Table 12.2.2 What percentage of ILL requests to lend are fulfilled through items in library institutional digital repositories? Broken out by Type or Carnegie class of the institution
Table 12.2.3 What percentage of ILL requests to lend are fulfilled through items in library institutional digital repositories? Broken out for public and private colleges
Table 12.2.4 What percentage of ILL requests to lend are fulfilled through items in library institutional digital repositories? Broken out by Enrollment
Table 12.2.5 What percentage of ILL requests to lend are fulfilled through items in library institutional digital repositories? Broken out by Annual tuition, $
Table 13.1 Are your library’s Interlibrary Loan and Document Delivery services performed largely by the same library unit or separate units?
Table 13.2 Are your library’s Interlibrary Loan and Document Delivery services performed largely by the same library unit or separate units? Broken out by Type or Carnegie class of the institution
Table 13.3 Are your library’s Interlibrary Loan and Document Delivery services performed largely by the same library unit or separate units? Broken out for public and private colleges
Table 13.4 Are your library’s Interlibrary Loan and Document Delivery services performed largely by the same library unit or separate units? Broken out by Enrollment
Table 13.5 Are your library’s Interlibrary Loan and Document Delivery services performed largely by the same library unit or separate units? Broken out by Annual tuition, $
Table 14 ILL is under auspices of which department(s). Select all that apply.
Table 14.1.1 Is ILL under auspices of the reference department?
Table 14.1.2 Is ILL under auspices of the reference department? Broken out by Type or Carnegie class of the institution
Table 14.1.3 Is ILL under auspices of the reference department? Broken out for public and private colleges
Table 14.1.4 Is ILL under auspices of the reference department? Broken out by Enrollment
Table 14.1.5 Is ILL under auspices of the reference department? Broken out by Annual tuition, $
Table 14.2.1 Is ILL under auspices of the circulation department?
Table 14.2.2 Is ILL under auspices of the circulation department? Broken out by Type or Carnegie class of the institution
Table 14.2.3 Is ILL under auspices of the circulation department? Broken out for public and private colleges
Table 14.2.4 Is ILL under auspices of the circulation department? Broken out by Enrollment
Table 14.2.5 Is ILL under auspices of the circulation department? Broken out by Annual tuition, $
Table 14.3.1 Is ILL under auspices of the access services department?
Table 14.3.2 Is ILL under auspices of the access services department? Broken out by Type or Carnegie class of the institution
Table 14.3.3 Is ILL under auspices of the access services department? Broken out for public and private colleges
Table 14.3.4 Is ILL under auspices of the access services department? Broken out by Enrollment
Table 14.3.5 Is ILL under auspices of the access services department? Broken out by Annual tuition, $
Table 14.4.1 Is ILL under auspices of the document delivery services department?
Table 14.4.2 Is ILL under auspices of the document delivery services department? Broken out by Type or Carnegie class of the institution
Table 14.4.3 Is ILL under auspices of the document delivery services department? Broken out for public and private colleges
Table 14.4.4 Is ILL under auspices of the document delivery services department? Broken out by Enrollment
Table 14.4.5 Is ILL under auspices of the document delivery services department? Broken out by Annual tuition, $
Table 14.5.1 Is ILL under auspices of the technical services department?
Table 14.5.2 Is ILL under auspices of the technical services department? Broken out by Type or Carnegie class of the institution
Table 14.5.3 Is ILL under auspices of the technical services department? Broken out for public and private colleges
Table 14.5.4 Is ILL under auspices of the technical services department? Broken out by Enrollment
Table 14.5.5 Is ILL under auspices of the technical services department? Broken out by Annual tuition, $
Table 14.6.1 Is ILL under auspices of the technical services department?
Table 14.6.2 Is ILL under auspices of the technical services department? Broken out by Type or Carnegie class of the institution
Table 14.6.3 Is ILL under auspices of the technical services department? Broken out for public and private colleges
Table 14.6.4 Is ILL under auspices of the technical services department? Broken out by Enrollment
Table 14.6.5 Is ILL under auspices of the technical services department? Broken out by Annual tuition, $
Table 15 DD/EDD is under the auspices of which departments(s)? Select all that apply.
Table 15.1.1 DD/EDD is under the auspices of the reference department?
Table 15.1.2 DD/EDD is under the auspices of the reference department? Broken out by Type or Carnegie class of the institution
Table 15.1.3 DD/EDD is under the auspices of the reference department? Broken out for public and private colleges
Table 15.1.4 DD/EDD is under the auspices of the reference department? Broken out by Enrollment
Table 15.1.5 DD/EDD is under the auspices of the reference department? Broken out by Annual tuition, $
Table 15.2.1 DD/EDD is under the auspices of the circulation department?
Table 15.2.2 DD/EDD is under the auspices of the circulation department? Broken out by Type or Carnegie class of the institution
Table 15.2.3 DD/EDD is under the auspices of the circulation department? Broken out for public and private colleges
Table 15.2.4 DD/EDD is under the auspices of the circulation department? Broken out by Enrollment
Table 15.2.5 DD/EDD is under the auspices of the circulation department? Broken out by Annual tuition, $
Table 15.3.1 DD/EDD is under the auspices of the access services department?
Table 15.3.2 DD/EDD is under the auspices of the access services department? Broken out by Type or Carnegie class of the institution
Table 15.3.3 DD/EDD is under the auspices of the access services department? Broken out for public and private colleges
Table 15.3.4 DD/EDD is under the auspices of the access services department? Broken out by Enrollment
Table 15.3.5 DD/EDD is under the auspices of the access services department? Broken out by Annual tuition, $
Table 15.4.1 DD/EDD is under the auspices of the document delivery services department?
Table 15.4.2 DD/EDD is under the auspices of the document delivery services department? Broken out by Type or Carnegie class of the institution
Table 15.4.3 DD/EDD is under the auspices of the document delivery services department? Broken out for public and private colleges
Table 15.4.4 DD/EDD is under the auspices of the document delivery services department? Broken out by Enrollment
Table 15.4.5 DD/EDD is under the auspices of the document delivery services department? Broken out by Annual tuition, $
Table 15.5.1 DD/EDD is under the auspices of the technical services department?
Table 15.5.2 DD/EDD is under the auspices of the technical services department? Broken out by Type or Carnegie class of the institution
Table 15.5.3 DD/EDD is under the auspices of the technical services department? Broken out for public and private colleges
Table 15.5.4 DD/EDD is under the auspices of the technical services department? Broken out by Enrollment
Table 15.5.5 DD/EDD is under the auspices of the technical services department? Broken out by Annual tuition, $
Table 15.6.1 DD/EDD is under the auspices of the collection development department?
Table 15.6.2 DD/EDD is under the auspices of the collection development department? Broken out by Type or Carnegie class of the institution
Table 15.6.3 DD/EDD is under the auspices of the collection development department? Broken out for public and private colleges
Table 15.6.4 DD/EDD is under the auspices of the collection development department? Broken out by Enrollment
Table 15.6.5 DD/EDD is under the auspices of the collection development department? Broken out by Annual tuition, $
Has the use of ILL automation changed over the last 5 years? Please explain, and describe the effect it has had on workflows and staffing.
Table 16 Which of the automated systems does your ILL DD/EDD operation(s) use? (Choose all that apply)
Table 16.1.1 Does your ILL DD/EDD operation(s) use OCLC’s ILLiad?
Table 16.1.2 Does your ILL DD/EDD operation(s) use OCLC’s ILLiad? Broken out by Type or Carnegie class of the institution
Table 16.1.3 Does your ILL DD/EDD operation(s) use OCLC’s ILLiad? Broken out for public and private colleges
Table 16.1.4 Does your ILL DD/EDD operation(s) use OCLC’s ILLiad? Broken out by Enrollment
Table 16.1.5 Does your ILL DD/EDD operation(s) use OCLC’s ILLiad? Broken out by Annual tuition, $
Table 16.2.1 Does your ILL DD/EDD operation(s) use OCLC ILL Subsystem?
Table 16.2.2 Does your ILL DD/EDD operation(s) use OCLC ILL Subsystem? Broken out by Type or Carnegie class of the institution
Table 16.2.3 Does your ILL DD/EDD operation(s) use OCLC ILL Subsystem? Broken out for public and private colleges
Table 16.2.4 Does your ILL DD/EDD operation(s) use OCLC ILL Subsystem? Broken out by Enrollment
Table 16.2.5 Does your ILL DD/EDD operation(s) use OCLC ILL Subsystem? Broken out by Annual tuition, $
Table 16.3.1 Does your ILL DD/EDD operation(s) use OCLC’s Odyssey?
Table 16.3.2 Does your ILL DD/EDD operation(s) use OCLC’s Odyssey? Broken out by Type or Carnegie class of the institution
Table 16.3.3 Does your ILL DD/EDD operation(s) use OCLC’s Odyssey? Broken out for public and private colleges
Table 16.3.4 Does your ILL DD/EDD operation(s) use OCLC’s Odyssey? Broken out by Enrollment
Table 16.3.5 Does your ILL DD/EDD operation(s) use OCLC’s Odyssey? Broken out by Annual tuition, $
Table 16.4.1 Does your ILL DD/EDD operation(s) use Ariel?
Table 16.4.2 Does your ILL DD/EDD operation(s) use Ariel? Broken out by Type or Carnegie class of the institution
Table 16.4.3 Does your ILL DD/EDD operation(s) use Ariel? Broken out for public and private colleges
Table 16.4.4 Does your ILL DD/EDD operation(s) use Ariel? Broken out by Enrollment
Table 16.4.5 Does your ILL DD/EDD operation(s) use Ariel? Broken out by Annual tuition, $
Table 16.5.1 Does your ILL DD/EDD operation(s) use DOCLINE?
Table 16.5.2 Does your ILL DD/EDD operation(s) use DOCLINE? Broken out by Type or Carnegie class of the institution
Table 16.5.3 Does your ILL DD/EDD operation(s) use DOCLINE? Broken out for public and private colleges
Table 16.5.4 Does your ILL DD/EDD operation(s) use DOCLINE? Broken out by Enrollment
Table 16.5.5 Does your ILL DD/EDD operation(s) use DOCLINE? Broken out by Annual tuition, $
Table 16.6.1 Does your ILL DD/EDD operation(s) use WorldCat Local?
Table 16.6.2 Does your ILL DD/EDD operation(s) use WorldCat Local? Broken out by Type or Carnegie class of the institution
Table 16.6.3 Does your ILL DD/EDD operation(s) use WorldCat Local? Broken out for public and private colleges
Table 16.6.4 Does your ILL DD/EDD operation(s) use WorldCat Local? Broken out by Enrollment
Table 16.6.5 Does your ILL DD/EDD operation(s) use WorldCat Local? Broken out by Annual tuition, $
Table 16.7.1 Does your ILL DD/EDD operation(s) use Link Resolvers?
Table 16.7.2 Does your ILL DD/EDD operation(s) use Link Resolvers? Broken out by Type or Carnegie class of the institution
Table 16.7.3 Does your ILL DD/EDD operation(s) use Link Resolvers? Broken out for public and private colleges
Table 16.7.4 Does your ILL DD/EDD operation(s) use Link Resolvers? Broken out by Enrollment
Table 16.7.5 Does your ILL DD/EDD operation(s) use Link Resolvers? Broken out by Annual tuition, $
Table 16.8.1 Does your ILL DD/EDD operation(s) use OCLC’s E-Serials Holdings?
Table 16.8.2 Does your ILL DD/EDD operation(s) use OCLC’s E-Serials Holdings? Broken out by Type or Carnegie class of the institution
Table 16.8.3 Does your ILL DD/EDD operation(s) use OCLC’s E-Serials Holdings? Broken out for public and private colleges
Table 16.8.4 Does your ILL DD/EDD operation(s) use OCLC’s E-Serials Holdings? Broken out by Enrollment
Table 16.8.5 Does your ILL DD/EDD operation(s) use OCLC’s E-Serials Holdings? Broken out by Annual tuition, $
Table 17.1 What is the total number of FTE positions in your ILL/DD/EDD staff?
Table 17.2 What is the total number of FTE positions in your ILL/DD/EDD staff? Broken out by Type or Carnegie class of the institution
Table 17.3 What is the total number of FTE positions in your ILL/DD/EDD staff? Broken out for public and private colleges
Table 17.4 What is the total number of FTE positions in your ILL/DD/EDD staff? Broken out by Enrollment
Table 17.5 What is the total number of FTE positions in your ILL/DD/EDD staff? Broken out by Annual tuition, $
Table 18 How many of each of the following do you have on your ILL/DD/EDD staff?
Table 18.1.1 How many of fulltime professionals (MLS) do you have on your ILL/DD/EDD staff?
Table 18.1.2 How many of fulltime professionals (MLS) do you have on your ILL/DD/EDD staff? Broken out by Type or Carnegie class of the institution
Table 18.1.3 How many of fulltime professionals (MLS) do you have on your ILL/DD/EDD staff? Broken out for public and private colleges
Table 18.1.4 How many of fulltime professionals (MLS) do you have on your ILL/DD/EDD staff? Broken out by Enrollment
Table 18.1.5 How many of fulltime professionals (MLS) do you have on your ILL/DD/EDD staff? Broken out by Annual tuition, $
Table 18.2.1 How many of fulltime non-professionals do you have on your ILL/DD/EDD staff?
Table 18.2.2 How many of fulltime non-professionals do you have on your ILL/DD/EDD staff? Broken out by Type or Carnegie class of the institution
Table 18.2.3 How many of fulltime non-professionals do you have on your ILL/DD/EDD staff? Broken out for public and private colleges
Table 18.2.4 How many of fulltime non-professionals do you have on your ILL/DD/EDD staff? Broken out by Enrollment
Table 18.2.5 How many of fulltime non-professionals do you have on your ILL/DD/EDD staff? Broken out by Annual tuition, $
Table 18.3.1 How many of part-time professionals (MLS/MLIS) do you have on your ILL/DD/EDD staff?
Table 18.3.2 How many of part-time professionals (MLS/MLIS) do you have on your ILL/DD/EDD staff? Broken out by Type or Carnegie class of the institution
Table 18.3.3 How many of part-time professionals (MLS/MLIS) do you have on your ILL/DD/EDD staff? Broken out for public and private colleges
Table 18.3.4 How many of part-time professionals (MLS/MLIS) do you have on your ILL/DD/EDD staff? Broken out by Enrollment
Table 18.3.5 How many of part-time professionals (MLS/MLIS) do you have on your ILL/DD/EDD staff? Broken out by Annual tuition, $
Table 18.4.1 How many of part-time non-professionals do you have on your ILL/DD/EDD staff?
Table 18.4.2 How many of part-time non-professionals do you have on your ILL/DD/EDD staff? Broken out by Type or Carnegie class of the institution
Table 18.4.3 How many of part-time non-professionals do you have on your ILL/DD/EDD staff? Broken out for public and private colleges
Table 18.4.4 How many of part-time non-professionals do you have on your ILL/DD/EDD staff? Broken out by Enrollment
Table 18.4.5 How many of part-time non-professionals do you have on your ILL/DD/EDD staff? Broken out by Annual tuition, $
Table 18.5.1 How many of student workers do you have on your ILL/DD/EDD staff?
Table 18.5.2 How many of student workers do you have on your ILL/DD/EDD staff? Broken out by Type or Carnegie class of the institution
Table 18.5.3 How many of student workers do you have on your ILL/DD/EDD staff? Broken out for public and private colleges
Table 18.5.4 How many of student workers do you have on your ILL/DD/EDD staff? Broken out by Enrollment
Table 18.5.5 How many of student workers do you have on your ILL/DD/EDD staff? Broken out by Annual tuition, $
What criteria does your institution use to measure staff productivity? For example, turnaround time, number of requests filled per day, etc.? Please list all that are used.
Does your library charge fees for any portion of Interlibrary Loan, Document Delivery, or Electronic Document Delivery? Please explain what fees are charged, and why.
Table 19.1 What is your approximate current annual budget for ILL DD/EDD operations, excluding staff costs, but including automation costs, copyright costs, material costs, and other operating costs? (In US $)
Table 19.2 What is your approximate current annual budget for ILL DD/EDD operations, excluding staff costs, but including automation costs, copyright costs, material costs, and other operating costs? (In US $) Broken out by Type or Carnegie class of the institution
Table 19.3 What is your approximate current annual budget for ILL DD/EDD operations, excluding staff costs, but including automation costs, copyright costs, material costs, and other operating costs? (In US $) Broken out for public and private colleges
Table 19.4 What is your approximate current annual budget for ILL DD/EDD operations, excluding staff costs, but including automation costs, copyright costs, material costs, and other operating costs? (In US $) Broken out by Enrollment
Table 19.5 What is your approximate current annual budget for ILL DD/EDD operations, excluding staff costs, but including automation costs, copyright costs, material costs, and other operating costs? (In US $) Broken out by Annual tuition, $
What has been your percentage change in your budget over the past year?
What do you expect will be the percentage change in your budget over the next year?
Table 20 What were total annual fee revenues in the past year for ILL/EDD/DD in each of the following years? (In US $)
Table 20.1.1 What were total annual fee revenues in the past year for ILL/EDD/DD in 2014-15?
Table 20.1.2 What were total annual fee revenues in the past year for ILL/EDD/DD in 2014-15? Broken out by Type or Carnegie class of the institution
Table 20.1.3 What were total annual fee revenues in the past year for ILL/EDD/DD in 2014-15? Broken out for public and private colleges
Table 20.1.4 What were total annual fee revenues in the past year for ILL/EDD/DD in 2014-15? Broken out by Enrollment
Table 20.1.5 What were total annual fee revenues in the past year for ILL/EDD/DD in 2014-15? Broken out by Annual tuition, $
Table 20.2.1 What were total annual fee revenues in the past year for ILL/EDD/DD in 2015-16?
Table 20.2.2 What were total annual fee revenues in the past year for ILL/EDD/DD in 2015-16? Broken out by Type or Carnegie class of the institution
Table 20.2.3 What were total annual fee revenues in the past year for ILL/EDD/DD in 2015-16? Broken out for public and private colleges
Table 20.2.4 What were total annual fee revenues in the past year for ILL/EDD/DD in 2015-16? Broken out by Enrollment
Table 20.2.5 What were total annual fee revenues in the past year for ILL/EDD/DD in 2015-16? Broken out by Annual tuition, $
Table 21.1 Do any instructors at your institution to the best of your knowledge include links to interlibrary loan services in their course pages?
Table 21.2 Do any instructors at your institution to the best of your knowledge include links to interlibrary loan services in their course pages? Broken out by Type or Carnegie class of the institution
Table 21.3 Do any instructors at your institution to the best of your knowledge include links to interlibrary loan services in their course pages? Broken out for public and private colleges
Table 21.4 Do any instructors at your institution to the best of your knowledge include links to interlibrary loan services in their course pages? Broken out by Enrollment
Table 21.5 Do any instructors at your institution to the best of your knowledge include links to interlibrary loan services in their course pages? Broken out by Annual tuition, $
Table 22.1 Approximately what percentage of course pages at your college have links to interlibrary loan services?
Table 22.2 Approximately what percentage of course pages at your college have links to interlibrary loan services? Broken out by Type or Carnegie class of the institution
Table 22.3 Approximately what percentage of course pages at your college have links to interlibrary loan services? Broken out for public and private colleges
Table 22.4 Approximately what percentage of course pages at your college have links to interlibrary loan services? Broken out by Enrollment
Table 22.5 Approximately what percentage of course pages at your college have links to interlibrary loan services? Broken out by Annual tuition, $
Table 23.1 About what percentage of interlibrary loan requests at your institution would you say are accounted for through links or exposure through LibGuides?
Table 23.2 About what percentage of interlibrary loan requests at your institution would you say are accounted for through links or exposure through LibGuides? Broken out by Type or Carnegie class of the institution
Table 23.3 About what percentage of interlibrary loan requests at your institution would you say are accounted for through links or exposure through LibGuides? Broken out for public and private colleges
Table 23.4 About what percentage of interlibrary loan requests at your institution would you say are accounted for through links or exposure through LibGuides? Broken out by Enrollment
Table 23.5 About what percentage of interlibrary loan requests at your institution would you say are accounted for through links or exposure through LibGuides? Broken out by Annual tuition, $
What has been the impact on your ILL operation of the cancellation of subscriptions to various scholarly journals?
Which higher education or other institutions other than your own do you feel have exemplary or particularly innovative ILL programs and what do you like about them?

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