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College Tutoring Programs Benchmarks, 2017 Edition

College Tutoring Programs Benchmarks, 2017 Edition

The 112-page report brings data and commentary from 44 American colleges and universities about their tutoring programs. Among the topics covered: tutoring by students, faculty, adjuncts and professional tutors; use of various types of tutoring, embedded tutors, online tutoring, group tutoring, by appointment and walk-in tutoring, for example. Program budget, tutor salaries, technology use, integration into the library and into retention efforts, and training programs for student tutors. The study also presents highly detailed data on the overall growth rate of tutoring on college campuses, and the extent of use of different kinds of tutors, and tutoring approaches. Data in the report is broken out for public and private colleges, by enrollment size, tuition level, Carnegie class and by type of tutoring program (i.e. for the overall college, for a specific subject matter or for a specific student population type) Just a few of the report’s many findings are that: 70.45% of survey participants offered a walk in tutoring service for which an appointment was not necessary; Private colleges were much more likely than public ones to offer online tutoring; For community colleges, student tutors accounted for only 52.77% of total tutoring staff hours; and The more a college charges for tuition, the greater the likelihood that it offers a training or certificate program for student tutors: 54.55% of colleges charging less than $4,500 in annual tuition offer training or certificate programs for student tutors while 81.82% of colleges charging more than $27,000 annually offer such program.


THE QUESTIONNAIRE
PARTICIPANTS LIST
Characteristics of the Sample
SUMMARY OF MAIN FINDINGS
Sample Characteristics
Use of Walk-In Tutoring Without an Appointment
Use of Embedded Tutors
Use of By-Appointment Tutoring
Use of Regularly Scheduled Skills Workshops
Use of Online Tutoring
Changes in the Tutoring Program over the Past Five Years
Staff Time Accounted for by Walk-In Tutoring that does not Require an Appointment
Staff Time Accounted for by Tutoring that Requires and Appointment
Staff Time Accounted for by Group Tutoring
Tutoring Time Accounted for by Students
Tutoring Time Accounted for by Full Time Instructors
Tutoring Time Accounted for by Adjunct Instructors
Tutoring Time Accounted for by Non-faculty, Non-Student Professional Staff
Program Certification
Departmental Tutoring Programs
Impact of Online Tutorials
Use of Tutoring Technology
Number of Students Tutored
Special Attention for Students at Risk of Withdrawal
Percentage of Tutees who Receive Tutoring as a Requirement for Enrollment
Use of Tutoring Labs
Tutoring from a Library Location
Number of Student Tutors Maintained
Average Hourly Pay for Student Tutors
Attrition Rate for Student Tutors
Subjects Accounting for the Greatest Tutoring Volume
Training Student Tutors
Percentage of Colleges with an Online Tutoring Program
Number of Students Participating in an Online Tutoring Session in the Past Year
Assessment of the Tutoring Program
Overall Spending on the Tutoring Program in 2014-15
Overall Spending on the Tutoring Program in 2015-16
Expected Overall Spending on the Tutoring Program in 2016-17
Tutors Salaries as a Percentage of Total Spending on Tutoring
Key Practices in Building a Successful Tutoring Program
Table 1 Which of the following services are offered by any of the college tutoring programs?
Table 1.1.1 Is walk in tutoring (without an appointment) service offered by any of the college tutoring programs?
Table 1.1.2 Is walk in tutoring (without an appointment) service offered by any of the college tutoring programs? Broken out for public and private colleges
Table 1.1.3 Is walk in tutoring (without an appointment) service offered by any of the college tutoring programs? Broken out by Annual Tuition, $
Table 1.1.4 Is walk in tutoring (without an appointment) service offered by any of the college tutoring programs? Broken out by Enrollment
Table 1.1.5 Is walk in tutoring (without an appointment) service offered by any of the college tutoring programs? Broken out by Carnegie class or type of college
Table 1.1.6 Is walk in tutoring (without an appointment) service offered by any of the college tutoring programs? Broken out by Scope of the tutoring program
Table 1.2.1 Is an embedded tutors (tutors who go into the classroom) service offered by any of the college tutoring programs?
Table 1.2.2 Is an embedded tutors (tutors who go into the classroom) service offered by any of the college tutoring programs? Broken out for public and private colleges
Table 1.2.3 Is an embedded tutors (tutors who go into the classroom) service offered by any of the college tutoring programs? Broken out by Annual Tuition, $
Table 1.2.4 Is an embedded tutors (tutors who go into the classroom) service offered by any of the college tutoring programs? Broken out by Enrollment
Table 1.2.5 Is an embedded tutors (tutors who go into the classroom) service offered by any of the college tutoring programs? Broken out by Carnegie class or type of college ... 29
Table 1.2.6 Is an embedded tutors (tutors who go into the classroom) service offered by any of the college tutoring programs? Broken out by Scope of the tutoring program
Table 1.3.1 Is a tutoring by appointment service offered by any of the college tutoring programs?
Table 1.3.2 Is a tutoring by appointment service offered by any of the college tutoring programs? Broken out for public and private colleges
Table 1.3.3 Is a tutoring by appointment service offered by any of the college tutoring programs? Broken out by Annual Tuition, $
Table 1.3.4 Is a tutoring by appointment service offered by any of the college tutoring programs? Broken out by Enrollment
Table 1.3.5 Is a tutoring by appointment service offered by any of the college tutoring programs? Broken out by Carnegie class or type of college
Table 1.3.6 Is a tutoring by appointment service offered by any of the college tutoring programs? Broken out by Scope of the tutoring program
Table 1.4.1 Is a regularly scheduled skills workshops service offered by any of the college tutoring programs?
Table 1.4.2 Is a regularly scheduled skills workshops service offered by any of the college tutoring programs? Broken out for public and private colleges
Table 1.4.3 Is a regularly scheduled skills workshops service offered by any of the college tutoring programs? Broken out by Annual Tuition, $
Table 1.4.4 Is a regularly scheduled skills workshops service offered by any of the college tutoring programs? Broken out by Enrollment
Table 1.4.5 Is a regularly scheduled skills workshops service offered by any of the college tutoring programs? Broken out by Carnegie class or type of college
Table 1.4.6 Is a regularly scheduled skills workshops service offered by any of the college tutoring programs? Broken out by Scope of the tutoring program
Table 1.5.1 Is an online tutoring service offered by any of the college tutoring programs?
Table 1.5.2 Is an online tutoring service offered by any of the college tutoring programs? Broken out for public and private colleges
Table 1.5.3 Is an online tutoring service offered by any of the college tutoring programs? Broken out by Annual Tuition, $
Table 1.5.4 Is an online tutoring service offered by any of the college tutoring programs? Broken out by Enrollment
Table 1.5.5 Is an online tutoring service offered by any of the college tutoring programs? Broken out by Carnegie class or type of college
Table 1.5.6 Is an online tutoring service offered by any of the college tutoring programs? Broken out by Scope of the tutoring program
Discuss how the volume of students seeking tutoring and the type of tutoring that they seek has changed over the past five years. Have particular subject areas drawn more students? Has a particular type of tutoring -- online, embedded, computer-aided, group tutoring, peer tutoring, whatever -- become more or less popular and if so, why?
Table 2 Approximately what percentage of your tutoring staff time is accounted for by the following types of tutoring?
Table 2.1.1 Approximately what percentage of your tutoring staff time is accounted for by drop-in tutoring for which no appointment is necessary?
Table 2.1.2 Approximately what percentage of your tutoring staff time is accounted for by drop-in tutoring for which no appointment is necessary? Broken out for public and private colleges
Table 2.1.3 Approximately what percentage of your tutoring staff time is accounted for by drop-in tutoring for which no appointment is necessary? Broken out by Annual Tuition, $
Table 2.1.4 Approximately what percentage of your tutoring staff time is accounted for by drop-in tutoring for which no appointment is necessary? Broken out by Enrollment 40
Table 2.1.5 Approximately what percentage of your tutoring staff time is accounted for by drop-in tutoring for which no appointment is necessary? Broken out by Carnegie class or type of college
Table 2.1.6 Approximately what percentage of your tutoring staff time is accounted for by drop-in tutoring for which no appointment is necessary? Broken out by Scope of the tutoring program
Table 2.2.1 Approximately what percentage of your tutoring staff time is accounted for by scheduled tutoring for which an appointment is required?
Table 2.2.2 Approximately what percentage of your tutoring staff time is accounted for by scheduled tutoring for which an appointment is required? Broken out for public and private colleges
Table 2.2.3 Approximately what percentage of your tutoring staff time is accounted for by scheduled tutoring for which an appointment is required? Broken out by Annual Tuition, $
Table 2.2.4 Approximately what percentage of your tutoring staff time is accounted for by scheduled tutoring for which an appointment is required? Broken out by Enrollment
Table 2.2.5 Approximately what percentage of your tutoring staff time is accounted for by scheduled tutoring for which an appointment is required? Broken out by Carnegie class or type of college
Table 2.2.6 Approximately what percentage of your tutoring staff time is accounted for by scheduled tutoring for which an appointment is required? Broken out by Scope of the tutoring program
Table 2.3.1 Approximately what percentage of your tutoring staff time is accounted for by tutoring groups of 2 or more students?
Table 2.3.2 Approximately what percentage of your tutoring staff time is accounted for by tutoring groups of 2 or more students? Broken out for public and private colleges ... 43
Table 2.3.3 Approximately what percentage of your tutoring staff time is accounted for by tutoring groups of 2 or more students? Broken out by Annual Tuition, $
Table 2.3.4 Approximately what percentage of your tutoring staff time is accounted for by tutoring groups of 2 or more students? Broken out by Enrollment
Table 2.3.5 Approximately what percentage of your tutoring staff time is accounted for by tutoring groups of 2 or more students? Broken out by Carnegie class or type of college
Table 2.3.6 Approximately what percentage of your tutoring staff time is accounted for by tutoring groups of 2 or more students? Broken out by Scope of the tutoring program
Table 3 Approximately what percentage of tutoring staff hours are accounted for by the following?
Table 3.1.1 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by students?
Table 3.1.2 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by students? Broken out for public and private colleges
Table 3.1.3 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by students? Broken out by Annual Tuition, $
Table 3.1.4 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by students? Broken out by Enrollment
Table 3.1.5 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by students? Broken out by Carnegie class or type of college
Table 3.1.6 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by students? Broken out by Scope of the tutoring program
Table 3.2.1 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by professors, lecturers and other full time instructors?
Table 3.2.2 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by professors, lecturers and other full time instructors? Broken out for public and private colleges
Table 3.2.3 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by professors, lecturers and other full time instructors? Broken out by Annual Tuition, $
Table 3.2.4 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by professors, lecturers and other full time instructors? Broken out by Enrollment
Table 3.2.5 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by professors, lecturers and other full time instructors? Broken out by Carnegie class or type of college
Table 3.2.6 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by professors, lecturers and other full time instructors? Broken out by Scope of the tutoring program
Table 3.3.1 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by adjuncts?
Table 3.3.2 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by adjuncts? Broken out for public and private colleges
Table 3.3.3 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by adjuncts? Broken out by Annual Tuition, $
Table 3.3.4 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by adjuncts? Broken out by Enrollment
Table 3.3.5 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by adjuncts? Broken out by Carnegie class or type of college
Table 3.3.6 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by adjuncts? Broken out by Scope of the tutoring program
Table 3.4.1 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by non-student, non-faculty professional tutoring staff?
Table 3.4.2 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by non-student, non-faculty professional tutoring staff? Broken out for public and private colleges
Table 3.4.3 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by non-student, non-faculty professional tutoring staff? Broken out by Annual Tuition, $
Table 3.4.4 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by non-student, non-faculty professional tutoring staff? Broken out by Enrollment
Table 3.4.5 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by non-student, non-faculty professional tutoring staff? Broken out by Carnegie class or type of college
Table 3.4.6 Approximately what percentage of tutoring staff hours are accounted for by tutoring done by non-student, non-faculty professional tutoring staff? Broken out by Scope of the tutoring program
Table 4.1 Does your tutoring program have certification from the College Reading and Learning Association’s (CRLA) International Tutor Program Certification?
Table 4.2 Does your tutoring program have certification from the College Reading and Learning Association’s (CRLA) International Tutor Program Certification? Broken out for public and private colleges
Table 4.3 Does your tutoring program have certification from the College Reading and Learning Association’s (CRLA) International Tutor Program Certification? Broken out by Annual Tuition, $
Table 4.4 Does your tutoring program have certification from the College Reading and Learning Association’s (CRLA) International Tutor Program Certification? Broken out by Enrollment
Table 4.5 Does your tutoring program have certification from the College Reading and Learning Association’s (CRLA) International Tutor Program Certification? Broken out by Carnegie class or type of college
Table 4.6 Does your tutoring program have certification from the College Reading and Learning Association’s (CRLA) International Tutor Program Certification? Broken out by Scope of the tutoring program
To the best of your knowledge which academic departments of disciplines offer their own formal tutoring programs separate from the main college program?
What has been the impact of online tutorials and self-learning modules on your college tutoring program? Has self-study through online tutoring vehicles and other new technologies enabled your tutoring program to become more productive or simply better? If so explain?
If there is one application, technology, software, hardware or process that you would love your tutoring program to have, or to have more of, what would that be?
Table 5 How many individual students were served by your tutoring program in each of the following single academic years?
Table 5.1.1 How many individual students were served by your tutoring program 2014-15?
Table 5.1.2 How many individual students were served by your tutoring program 2014-15? Broken out for public and private colleges
Table 5.1.3 How many individual students were served by your tutoring program 2014-15? Broken out by Annual Tuition, $
Table 5.1.4 How many individual students were served by your tutoring program 2014-15? Broken out by Enrollment
Table 5.1.5 How many individual students were served by your tutoring program 2014-15? Broken out by Carnegie class or type of college
Table 5.1.6 How many individual students were served by your tutoring program 2014-15? Broken out by Scope of the tutoring program
Table 5.2.1 How many individual students were served by your tutoring program 2015-16?
Table 5.2.2 How many individual students were served by your tutoring program 2015-16? Broken out for public and private colleges
Table 5.2.3 How many individual students were served by your tutoring program 2015-16? Broken out by Annual Tuition, $
Table 5.2.4 How many individual students were served by your tutoring program 2015-16? Broken out by Enrollment
Table 5.2.5 How many individual students were served by your tutoring program 2015-16? Broken out by Carnegie class or type of college
Table 5.2.6 How many individual students were served by your tutoring program 2015-16? Broken out by Scope of the tutoring program
To the best of your knowledge what is the average length of time in weeks spent receiving regular tutoring for students who use by appointment tutoring services?
For students who seek tutoring whom you feel are at risk for withdrawal what package of special services does your college offer and what is the role of the tutoring center in helping these students?
Table 6.1 About what percentage of the students who receive tutoring are required to attend as a condition of their enrollment?
Table 6.2 About what percentage of the students who receive tutoring are required to attend as a condition of their enrollment? Broken out for public and private colleges
Table 6.3 About what percentage of the students who receive tutoring are required to attend as a condition of their enrollment? Broken out by Annual Tuition, $
Table 6.4 About what percentage of the students who receive tutoring are required to attend as a condition of their enrollment? Broken out by Enrollment
Table 6.5 About what percentage of the students who receive tutoring are required to attend as a condition of their enrollment? Broken out by Carnegie class or type of college 73
Table 6.6 About what percentage of the students who receive tutoring are required to attend as a condition of their enrollment? Broken out by Scope of the tutoring program ... 73
How is use of the various labs? Are some used more than others?
Do tutors make their services available in a "Library Commons" or other learning center maintained by the academic library? If so describe the nature and extent of this service. . 76
Table 7.1 How many student tutors does your college employ?
Table 7.2 How many student tutors does your college employ? Broken out for public and private colleges
Table 7.3 How many student tutors does your college employ? Broken out by Annual Tuition, $
Table 7.4 How many student tutors does your college employ? Broken out by Enrollment79
Table 7.5 How many student tutors does your college employ? Broken out by Carnegie class or type of college
Table 7.6 How many student tutors does your college employ? Broken out by Scope of the tutoring program
Table 8.1 What is their average hourly rate of pay?
Table 8.2 What is their average hourly rate of pay? Broken out for public and private colleges
Table 8.3 What is their average hourly rate of pay? Broken out by Annual Tuition, $
Table 8.4 What is their average hourly rate of pay? Broken out by Enrollment
Table 8.5 What is their average hourly rate of pay? Broken out by Carnegie class or type of college
Table 8.6 What is their average hourly rate of pay? Broken out by Scope of the tutoring program
Table 9.1 What is the attrition rate for student tutors per year?
Table 9.2 What is the attrition rate for student tutors per year? Broken out for public and private colleges
Table 9.3 What is the attrition rate for student tutors per year? Broken out by Annual Tuition, $
Table 9.4 What is the attrition rate for student tutors per year? Broken out by Enrollment
Table 9.5 What is the attrition rate for student tutors per year? Broken out by Carnegie class or type of college
Table 9.6 What is the attrition rate for student tutors per year? Broken out by Scope of the tutoring program
Which three subject areas in order of tutoring volume account for the greatest share of tutoring in your center or service?
Table 10.1 Does the college offer a training or certification program for student tutors? ... 87
Table 10.2 Does the college offer a training or certification program for student tutors? Broken out for public and private colleges
Table 10.3 Does the college offer a training or certification program for student tutors? Broken out by Annual Tuition, $
Table 10.4 Does the college offer a training or certification program for student tutors? Broken out by Enrollment
Table 10.5 Does the college offer a training or certification program for student tutors? Broken out by Carnegie class or type of college
Table 10.6 Does the college offer a training or certification program for student tutors? Broken out by Scope of the tutoring program
If so please describe the college's tutoring training program for student tutors.
Table 11.1 Does the college have an online tutoring program?
Table 11.2 Does the college have an online tutoring program? Broken out for public and private colleges
Table 11.3 Does the college have an online tutoring program? Broken out by Annual Tuition, $
Table 11.4 Does the college have an online tutoring program? Broken out by Enrollment 91
Table 11.5 Does the college have an online tutoring program? Broken out by Carnegie class or type of college
Table 11.6 Does the college have an online tutoring program? Broken out by Scope of the tutoring program
Table 12.1 Approximately how many students at the college participated in an online tutoring session in the past year?
Table 12.2 Approximately how many students at the college participated in an online tutoring session in the past year? Broken out for public and private colleges
Table 12.3 Approximately how many students at the college participated in an online tutoring session in the past year? Broken out by Annual Tuition, $
Table 12.4 Approximately how many students at the college participated in an online tutoring session in the past year? Broken out by Enrollment
Table 12.5 Approximately how many students at the college participated in an online tutoring session in the past year? Broken out by Carnegie class or type of college
Table 12.6 Approximately how many students at the college participated in an online tutoring session in the past year? Broken out by Scope of the tutoring program
Table 13.1 How much pre-tutoring and post tutoring performance data does your college have in order to evaluate the effectiveness of its tutoring programs?
Table 13.2 How much pre-tutoring and post tutoring performance data does your college have in order to evaluate the effectiveness of its tutoring programs? Broken out for public and private colleges
Table 13.3 How much pre-tutoring and post tutoring performance data does your college have in order to evaluate the effectiveness of its tutoring programs? Broken out by Annual Tuition, $
Table 13.4 How much pre-tutoring and post tutoring performance data does your college have in order to evaluate the effectiveness of its tutoring programs? Broken out by Enrollment
Table 13.5 How much pre-tutoring and post tutoring performance data does your college have in order to evaluate the effectiveness of its tutoring programs? Broken out by Carnegie class or type of college
Table 13.6 How much pre-tutoring and post tutoring performance data does your college have in order to evaluate the effectiveness of its tutoring programs? Broken out by Scope of the tutoring program
Table 14 What was overall spending for the tutoring program in each of the following academic years? (in $)
Table 14.1.1 What was overall spending for the tutoring program in 2014-15? (In $)
Table 14.1.2 What was overall spending for the tutoring program in 2014-15? Broken out for public and private colleges
Table 14.1.3 What was overall spending for the tutoring program in 2014-15? Broken out by Annual Tuition, $
Table 14.1.4 What was overall spending for the tutoring program in 2014-15? Broken out by Enrollment
Table 14.1.5 What was overall spending for the tutoring program in 2014-15? Broken out by Carnegie class or type of college
Table 14.1.6 What was overall spending for the tutoring program in 2014-15? Broken out by Scope of the tutoring program
Table 14.2.1 What was overall spending for the tutoring program in 2015-16? (in $)
Table 14.2.2 What was overall spending for the tutoring program in 2015-16? Broken out for public and private colleges
Table 14.2.3 What was overall spending for the tutoring program in 2015-16? Broken out by Annual Tuition, $
Table 14.2.4 What was overall spending for the tutoring program in 2015-16? Broken out by Enrollment
Table 14.2.5 What was overall spending for the tutoring program in 2015-16? Broken out by Carnegie class or type of college
Table 14.2.6 What was overall spending for the tutoring program in 2015-16? Broken out by Scope of the tutoring program
Table 14.3.1 What will be overall spending for the tutoring program in 2016-17 (anticipated)?
Table 14.3.2 What will be overall spending for the tutoring program in 2016-17 (anticipated)? Broken out for public and private colleges
Table 14.3.3 What will be overall spending for the tutoring program in 2016-17 (anticipated)? Broken out by Annual Tuition, $
Table 14.3.4 What will be overall spending for the tutoring program in 2016-17 (anticipated)? Broken out by Enrollment

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