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Zimbabwe - Telecoms, Mobile, Broadband and Forecasts

The Zimbabwe - Telecoms, Mobile, Broadband and Forecasts report includes all BuddeComm research data and analysis on this country. Covering trends and developments in telecommunications, mobile, internet, broadband, infrastructure and regulation.


Executive summary

Zimbabwe’s economy has contracted for ten years in a row under gross mismanagement by its political leaders, sending annual inflation to an unprecedented rate of several billion percent and the exchange rate of the Zimbabwe dollar to more than 50 billion per US dollar. In 2009 the government finally gave up and allowed foreign currencies as alternative legal tender, which had already been the unofficial fuel of the local economy for years.

The ‘dollarisation’ has done miracles for the country’s telecom industry: Network operators, now able to bill their customers in hard currency, have regained a certain degree of planning reliability and access to funding for network expansions. Hundreds of millions of US dollars are now being invested into the three mobile networks - Econet, NetOne and Telecel Zimbabwe. Mobile penetration has tripled within 18 months to reach 40% in mid-2010, despite the fact that consumer prices initially rose - artificial price caps in local currency had meant that prices had previously been extremely low when converted into hard currencies. As a consequence, the average minutes of use on Zimbabwe’s mobile networks were ironically among the highest in the world, and the networks were congested. Prices are now more in line with other African markets again.

The normalisation of Zimbabwe’s economy is reflected in the International Monetary Fund’s (IMF) forecast of continuous GDP growth at 6% from 2010.

NetOne’s parent, TelOne (formerly PTC) still holds a de-facto monopoly on fixed-line services in the country. A second national operator (SNO), TeleAccess was licensed in 2002 but had its licence withdrawn in 2005 due to non-performance resulting from difficulties to raise funding. Another licensed operator, Afritell (a public-private partnership) also failed in bringing competition to the fixed-line sector. However, the government has announced that it recognises the urgent need for a second operator and that it is looking at ways to resuscitate or retender the licences.

In parallel, the government is planning to privatise up to 60% of TelOne and NetOne, either through an IPO or a strategic partnership with a foreign investor.

Despite the limited fixed-line infrastructure, Internet usage in Zimbabwe has continued to rise. In an environment of strictly controlled traditional media, citizens turned to the Internet for independent information and communication. However, limitations of international bandwidth for the landlocked country have affected development of the sector. New fibre optic links are now being deployed to improve international connectivity via neighbouring countries with access to international submarine fibre optic cables.

The ISP market is reasonably competitive with six major players. Eight companies have been licensed to provide VoIP telephony services. Several data carriers have been licensed and are rolling out national fibre backbone networks. ISPs have begun rolling out wireless broadband access networks, and the first 3G mobile broadband service in the country was overwhelmed by demand within weeks after launch.

After ten years in crisis, Zimbabwe’s telecoms market has a lot of catching up to do. The boom in all market sectors is expected to continue.

Market highlights:

Multi-currency system normalises telecom sector;
Forecasts to end-2011 for mobile, fixed-line and Internet market;
Profiles of major players in all market sectors;
TelOne, NetOne privatisation planned;
Second fixed-line licence expected;
New draft ICT Bill;
Hundreds of millions of US dollars in network expansions;
New domestic and international fibre connections;
3G spectrum allocation, service launches;
Internet and broadband pricing trends.Estimated market penetration rates in Zimbabwe’s telecoms sector - end-2010
MarketPenetration rate
Mobile48%
Fixed4%
Internet17%
(Source: BuddeComm based on various sources)


This annual report provides a comprehensive overview of trends and developments in Zimbabwe’s telecommunications market. Subjects covered include:

Key statistics;
Market and industry overviews;
Regulatory environment and structural reform;
Major players (fixed, mobile and broadband);
Infrastructure development;
Mobile voice and data markets;
Average Revenue per User (ARPU);
Internet and broadband development and pricing;
Convergence (voice/data, fixed/wireless/mobile).

For those needing high level strategic information and objective analysis on the telecommunications sector in Zimbabwe, this report is essential reading and gives further information on:

A market with ten years of lost time to catch up on;
The impact of the economic crisis;
Government policies affecting the telecoms industry;
Market liberalisation and regulatory issues;
Telecoms operators - privatisation, acquisitions, new licences;
Internet and broadband development and growth, including 3G mobile;Broadband services and pricing trends;
Mobile Average Revenue per User (ARPU).

  • Executive summary
    • Table Estimated market penetration rates in Zimbabwe's telecoms sector - end-2010
  • Key statistics
    • Table Country statistics Zimbabwe - 2010
    • Table Fixed-line network statistics - 2010
    • Table Internet provider statistics - 2010
    • Table Internet user statistics - 2010
    • Table Mobile statistics - 2010
    • Table National telecommunications authority
    • Country overview (economy)
  • Telecommunications market
    • Overview of Zimbabwe's telecom market
  • Regulatory environment
    • Sector Reform Policy 1996
    • Posts and Telecommunications Act 2000
    • Telecom sector liberalisation
      • SNO licence
    • Regulatory authority
      • POTRAZ
    • Licence fees
    • Interception of Communications Bill
    • New nationalisation law 2008
    • New ICT Strategy 2010
    • New draft ICT Bill
    • International gateways, interconnection
    • Value-added tax (VAT)
    • Universal Service Fund (USF)
    • Fibre trenching fees
    • Registration of subscriber details
    • Per-second billing
  • Fixed network operators in Zimbabwe
    • TelOne
      • Table TelOne tariffs by call type - 2009
      • Privatisation
      • Fixed-line infrastructure
      • Fixed-line statistics
        • Table Fixed lines in service and teledensity - 1995; 1997; 1999 - 2011
      • Wireless Local Loop (WLL)
      • National fibre backbone
    • TeleAccess Zimbabwe
    • Afritell
  • International infrastructure
    • TelOne
    • Liquid Telecom (Econet)
    • Other carriers
  • Broadband and Internet market
    • Overview
      • Table Internet users and penetration rate - 1996; 1998; 2000 - 2011
    • Public Internet access locations
    • Data carriers
      • Africom Zimbabwe
      • DataOne, SatNet
        • Table DataOne leased-line tariffs - 2009
      • Powertel Communications
      • Telco Internet
      • Broadlands Networks
      • Aquiva
    • Zimbabwe's ISP market
      • Africa Online Zimbabwe
      • ComOne
      • Ecoweb
      • MWEB Zimbabwe
      • Zimbabwe Online (ZOL)
        • Table ZOL broadband pricing - 2009
    • Zimbabwe Internet Exchange (ZINX)
    • Broadband in Zimbabwe
    • VoIP
    • E-commerce
  • Mobile communications
    • Overview of Zimbabwe's mobile market
      • Mobile statistics
        • Table Mobile subscribers and penetration rate - 1997; 1999 - 2011
        • Table Mobile operators, subscribers and annual change - March 2010
    • Major mobile operators
      • Econet Wireless Zimbabwe (EWZ)
      • NetOne
      • Telecel Zimbabwe
    • Mobile data services
    • Third generation (3G)
    • Satellite mobile

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