New Zealand - Telecoms, Mobile and Broadband - Statistics and Analyses

New Zealand - Telecoms, Mobile and Broadband - Statistics and Analyses

Covid-19 prompts better connections across New Zealand

The overall number of broadband subscribers in New Zealand has increased steadily in recent years, though at a slower pace in line with higher market penetration. The principal growth areas have been in the mobile broadband and fibre sectors. The UFB1 rollout was completed in November 2019 and the UFB2 rollout is 37% complete. As of June 2020, networks were available to 83% of the population and uptake on the network was at over 58.9%. Chorus announced in April 2020 that over 100,000 users on the fibre footprint have taken 1Gb/s plans.

New Zealand's mobile market continues to undergo significant developments. There have been considerable gains made in LTE services, with effective competition between Spark, Vodafone NZ and 2degrees. Coverage from LTE networks has widened considerably, supported by the Rural Broadband Initiative rollout which is adding a large number of mobile cells to new or underserved areas. Vodafone, Spark and 2degrees each provide more than 96% population coverage with LTE.

Responses to the Covid-19 pandemic from MNOs include waiving data overage charges for customers on data-capped fixed and wireless broadband plans, assisting customers with payment terms, increasing or removal of data caps. The New Zealand Ministry of Health signed a Sponsored Data partnership agreement with MNOs Spark, Vodafone and 2degrees, which means that New Zealand citizens will not be charged for mobile data traffic when they access essential Covid-19 information, health information and resources, and eligible online health services.

This report assesses the key statistical data and regulatory measures in New Zealand's telecom market. It covers the fixed-line sector and the progress of the UFB network rollout. The report also covers the fixed and wireless broadband markets, noting the rapid uptake of fibre-based services among consumers. In addition, the report analyses developments in the mobile voice and data segments.

Key developments:

Government allocates 3.5GHz spectrum after Covid-19 crisis forces cancellation of a planned 5G auction;
Spark extends the reach of its 5G service; stops providing PSTN services;
2degrees' network covering 98.5% of the population;
Report update includes ComCom and Statistics New Zealand data for 2019 and 2020, operator data to December 2020, recent market developments.

Companies mentioned in this report:

Spark New Zealand, Chorus, Vodafone New Zealand, 2degrees, Orcon, Snap, CallPlus, CityLink, Vector, NOW, Airnet, WorldxChange Communications, Vocus, Skinny, Compass, MyRepublic, Skinny, Slingshot, Trustpower, Enable Networks, Northpower Fibre and UltraFast Fibre.


  • Executive Summary
  • Key statistics
    • Table Top Level Country Statistics and Telco Authorities – New Zealand – 2020 (e)
  • Covid-19 and its impact on the telecom sector
    • ECONOMIC CONSIDERATIONS AND RESPONSES
    • COVID-19 RESPONSES
    • MOBILE DEVICES
    • SUBSCRIBERS
    • INFRASTRUCTURE
  • Telecommunications market
    • MARKET ANALYSIS
      • Table Development of telecom sector revenue – 2009 – 2019
      • Table Development of telecom investment by sector – 2010 - 2019
      • Table Change in the number of subscribers by sector – 2010 – 2019
  • Regulatory environment
    • FIXED-LINE DEVELOPMENTS
      • UBA, UCLL, LLU and UBS access market developments
      • Minor changes post Spark and Chorus demerger
        • Table Change in the number of UCLL lines – 2009 – 2018
      • Telecommunications Service Obligations (TSO)
      • Telecommunications Development Levy – 2010 - 2017
        • Table Annual cost of TDL – 2010 – 2020
      • Telecommunications Relay Service (TRS)
      • Telecommunications Dispute Resolution (TDR)
      • Local and Mobile Number Portability (LMNP)
    • MOBILE NETWORK DEVELOPMENTS
      • Spectrum
      • Spectrum auctions
      • Management Rights Regime
      • Mobile Termination Access Services (MTAS)
      • Mobile Termination Rates (MTRs)
      • Mobile Number Portability (MNP)
  • Mobile market
    • Table Mobile plan pricing benchmarking
    • MOBILE STATISTICS
      • Table Development of mobile market revenue – 2010 – 2019
      • Mobile voice
        • Table Change in mobile voice traffic – 2010 – 2019
        • Table Mobile voice traffic use per connection – 2010 – 2019
        • Table Growth in the number of mobile subscribers and penetration – 2010 – 2021
        • Table Annual change in mobile subscribers per major operator – 2010 – 2019
        • Table Market share of mobile subscribers per operator – 2010 – 2019
      • Mobile data
        • Table Development of SMS traffic – 2009 – 2019
      • Mobile broadband
        • Table Mobile data traffic per connection – 2011 – 2019
        • Table Growth in the number of active mobile broadband subscribers and penetration – 2010 – 2021
        • Table Mobile data use per connection – 2011 – 2019
    • MOBILE INFRASTRUCTURE
      • 5G
      • 4G (LTE)
      • Other infrastructure developments
    • MAJOR MOBILE OPERATORS
      • Spark Mobile
        • Table Development of Spark's mobile service revenue – 2009 – 2021
        • Table Development of Spark's capex – 2011 – 2021
        • Table Growth in the number of Spark's mobile subscribers – 2010 – 2020
        • Table Development of Spark Mobile's ARPU – 2009 – 2020
        • Table Change in the proportion of Spark's prepaid and postpaid subscribers – 2010 – 2020
      • Vodafone New Zealand
        • Table Change in the number of Vodafone's mobile subscribers – 2007 – 2019
        • Table Development of Vodafone New Zealand's financial data – 2012 – 2019
        • Table Change in Vodafone New Zealand's cash investment – 2015 – 2019
        • Table Vodafone New Zealand spectrum licences
      • 2degrees Mobile
        • Table Growth in the number of 2degrees' mobile subscribers – 2009 – 2020
        • Table Change in the proportion of 2degrees prepaid and postpaid subscribers – 2010 – 2020
        • Table 2degrees key financial data – 2017 – 2020
      • Mobile Virtual Network Operators (MVNOs)
    • MOBILE CONTENT AND APPLICATIONS
      • Mobile banking and payments
      • Internet of Things (IoT)
      • Mobile applications
  • Fixed-line broadband market
    • INTRODUCTION AND STATISTICAL OVERVIEW
      • Market analysis
        • Table Fixed broadband pricing benchmarking
      • Wholesale pricing
      • Broadband statistics
        • Table Change in fixed-broadband penetration by access platform (OECD data) –2010 - 2019
        • Table Change in the number of fixed-broadband subscribers and penetration – 2011 – 2026
        • Table Decline in the number of dial-up internet subscribers – 2011 – 2018
        • Table Growth in average data consumption per month – 2011 – 2019
        • Table DSL, cable and fibre broadband subscribers – 2011 – 2019
        • Table Change in the market share of broadband connections by technology – 2011 – 2019
        • Table Change in fixed-line broadband market share by operator – 2015 - 2019
        • Table Change in the proportion of broadband subscriptions by data rate – 2011 – 2018
        • Table Change in the number of fixed-broadband connections by data cap (per month) –2010 – 2018
        • Table Change in the proportion of fixed-broadband connections by data cap (per month) –2012 – 2018
        • Table Change in the market share of internet subscribers by residential/business segment – 2009 – 2018
    • HYBRID FIBRE COAX (HFC) NETWORKS
      • Vodafone NZ
        • Table Change in the number of Vodafone NZ's fixed broadband subscribers – 2012 – 2019
    • DIGITAL SUBSCRIBER LINE (DSL) NETWORKS
      • Table Change in the number of Spark's broadband subscribers by platform – 2015 – 2020
      • Table Development of Spark's broadband revenue – 2012 – 2021
    • FIBRE-TO-THE-PREMISES (FTTP) NETWORKS
      • Table Increase in the number of UFB fibre subscribers – 2012 – 2020
      • Wholesale fibre
    • OTHER FIXED BROADBAND SERVICES
      • Wi-Fi/ WiMAX
      • Satellite broadband
  • Digital economy
    • MARKET OVERVIEW
    • E-COMMERCE AND M-COMMERCE
      • Streaming Services
    • E-HEALTH
    • E-LEARNING
    • E-GOVERNMENT
  • Fixed network operators
    • SPARK
      • Table Development of Spark's financial data – 2009 – 2021
      • Table Annual change in Spark's financial data – 2010 – 2021
      • Table Change in Spark's revenue by sector – 2011 – 2021
      • Table Spark expenses by sector – 2009 – 2021
      • Table Change in the number of Spark's fixed lines by division – 2012 – 2020
      • Table Annual change in Spark's fixed lines by division – 2009 – 2020
      • Vocus
  • Telecommunications infrastructure
    • OVERVIEW OF THE NATIONAL TELECOM NETWORK
      • Table Change in the number of local access lines – 2010 – 2020
      • Table Decline in local service calling revenue – 2010 – 2019
      • Table Fixed-line voice traffic use by type – 2006 – 2019
      • Table Fixed-line retail revenue – 2006 – 2019
    • UFB
      • UFB2/2+ program
        • Table UFB lines – 2012 – 2020
      • New networks adding financial value to the economy
    • WHOLESALE FIBRE
    • SPARK JOINT VENTURE WITH ELECTRA GROUP
    • RURAL BROADBAND INITIATIVE (RBI)
    • INTERNATIONAL INFRASTRUCTURE
      • Tasman Global Access (TGA)
      • Southern Cross Cable (SCCN) and Southern Cross NEXT
      • Hawaiki Cable
    • SMART INFRASTRUCTURE
      • Connected cars
      • Smart electricity meters
      • Smart grids
      • Smart cities
  • Appendix – Historic data
    • Table Historic - Internet users and penetration – 2000 – 2016
    • Table Historic - Telecom investment by sector – 2006 - 2009
    • Table Historic - Subscriptions to services by sector – 2006 – 2009
    • Table Historic - Regulated UCLL and UBA pricing – 2010 – 2012; 2014 – 2015
    • Table Historic - Sprint payments from TRS/TSO – 2004 – 2014
    • Table Historic - Spark and Vodafone network termination rates (Cents per minute) –2011 - 2014
    • Table Historic - Mobile voice traffic – 2006 – 2009
    • Table Historic - Mobile voice traffic use per connection – 2006 – 2009
    • Table Historic - Mobile subscribers and penetration – 2001 – 2009
    • Table Historic - Annual change in mobile subscribers per major operator – 2002 – 2009
    • Table Historic - Market share of mobile subscribers per operator – 1995 – 2009
    • Table Historic - Spark prepaid versus postpaid subscribers – 2005 – 2009
    • Table Historic - Vodafone prepaid versus postpaid subscribers – 2005 – 2009
    • Table Historic – Spark and Vodafone network termination rates – 2010 – 2014
    • Table Historic - Mobile market revenue – 2006 – 2009
    • Table Historic - Mobile broadband traffic – 2010 – 2014
    • Table Historic - Spark mobile subscribers – 2001 – 2009
    • Table Historic – Estimated New Zealand population shopping online – 2008 - 2015
    • Table Historic – Spark fixed lines in operation by division – 2008 – 2012
    • Table Historic - Spark capital expenditure – 1999 – 2017
    • Table Historic - Local access lines – 2002 – 2009
    • Table Historic - Local service calling revenue – 2002 – 2009
    • Table Historic - Spark's mobile subscribers – 2005 – 2009
    • Table Historic - Vodafone prepaid and postpaid subscribers – 2010 – 2016
    • Table Historic – Fixed-line voice traffic use per connection – 2008 – 2016
  • Glossary of abbreviations
  • Related reports

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