Market Research Logo

United Kingdom - Key Statistics, Telecom Market and Regulatory Overviews


Attention: There is an updated edition available for this report.

United Kingdom - Key Statistics, Telecom Market and Regulatory Overviews

The UK's telecom market, one of the largest in Europe, is characterised by fierce competition in the mobile and broadband sectors, and by an innovative broadcast sector which has pioneered business models for distributing digital content. As a consequence, mobile and broadband penetration is comfortably ahead of the European average, while digital TV uptake has reached 90% of the population. Consumer prices across the board have fallen steadily, while network capabilities have been greatly expanded following recent investments by British Telecom and Virgin Media in Next Generation Networks.

This report analyses the key aspects of the UK's telecom market in 2011, presenting statistics on the fixed network services sector and an overview of the key regulatory issues including the status of interconnection, local loop unbundling, and carrier preselection. The report reviews the major fixed network telcos, examines the status of fixed-line voice services following the deregulation of the retail call market sector, and assesses the success and market impact of BT Openreach.

Key developments:

Ofcom publishes Annual Plan to 2015; telecom revenue falls for third successive year; Ofcom prepares for LLU and WLR charges; new Arctic cables to connect UK to Japan; Ofcom powers to be revised; regular's market report for 2013; telcos' financial and operating data to Q4 2013; market developments to April 2014.

Companies covered in this report include:

Virgin Media, BT, Kcom, Orange, Cable & Wireless, COLT Telecom, Carphone Warehouse, BSkyB, O2.


1. Synopsis
2. Key statistics
3. Telecommunications market
3.1 Economic climate
3.2 Overview of the UK's telecom market
4. Regulatory environment
4.1 History
4.1.1 Revised NFR
4.2 Regulatory authority
4.2.1 Office of Communications (Ofcom)
4.2.2 Ofcom's strategic review
4.2.3 Digital Economy Act 2010
4.3 BT's functional separation
4.3.1 Openreach
4.4 Telecom sector liberalisation in the UK
4.4.1 Privatisation of British Telecom
4.4.2 Interconnect
4.4.3 Access
4.4.4 Number Portability (NP)
4.4.5 Carrier PreSelection (CPS)
4.4.6 Wholesale Line Rental (WLR)
5. Major fixed network operators in the UK
5.1 New regulations
5.2 British Telecom
5.2.1 Company restructure
5.3 KCom
5.4 Cable & Wireless (C&W)
5.5 Virgin Media
5.6 COLT Telecom
5.7 Carphone Warehouse
5.8 Talk Talk Group
5.9 Orange
5.10 BSkyB
6. Telecommunications infrastructure
6.1 National telecom network
6.2 Next Generation Networks
6.2.1 BT's 21CN
6.3 International
6.3.1 Submarine cable networks
6.3.2 Satellite networks
7. Cloud services
8. Related reports
Table 1 Country statistics 2013 (e)
Table 2 Telecom revenue and investment statistics 2013 (e)
Table 3 Telephone network statistics 2013 (e)
Table 4 Internet user statistics 2012
Table 5 Broadband statistics 2013 (e)
Table 6 Mobile statistics 2013 (e)
Table 7 National telecommunications authority
Table 8 Telecom sector investment 2007 - 2013
Table 9 Household penetration of fixed and mobile services 2006 - 2013
Table 10 Fixed-line calls and access revenue by main operator 2011 - 2013
Table 11 Communications retail revenue by sector 2003 - 2012
Table 12 Retail voice and data revenue 2003 - 2012
Table 13 Household spend on telecoms services 2005 - 2011
Table 14 Communications revenue by sector 2003 - 2012
Table 15 Communications wholesale and retail revenue 2005 - 2012
Table 16 Call volumes, fixed-line and mobile in minutes 2003 - 2013
Table 17 Proportion of calls made, fixed-line and mobile 2006 - 2012
Table 18 Telecom retail revenue by sector: fixed, mobile 2000 - 2013
Table 19 Telecom connections: fixed, mobile, broadband 2002 - 2013
Table 20 Fixed telecoms revenue by type 2006 - 2012
Table 21 Household penetration by telecom technology 2003 - 2004; 2006 - 2013
Table 22 Revised LLU, shared access prices 2009 - 2012
Table 23 BT LLU, shared wholesale lines 2004 - 2013
Table 24 Lines with CPS 2004 - 2014
Table 25 WLR lines 2004 - 2014
Table 26 Fixed-voice traffic by type in minutes 2002 - 2013
Table 27 Fixed telecom lines by operator 2005 - 2013
Table 28 Fixed-voice and data retail revenue 2006 - 2013
Table 29 Fixed-voice revenue by call type 2002 - 2011
Table 30 Fixed-voice revenue by call type 2011 - 2013
Table 31 BT share of residential call types by traffic volumes 2002 - 2013
Table 32 BT Consumer lines and TV subscribers 2011 - 2013
Table 33 BT financial data 2006 - 2014
Table 34 BT revenue by retail, Consumer, Business divisions 2007 - 2014
Table 35 BT revenue by Global Services, Wholesale and Openreach divisions 2007 - 2014
Table 36 BT retail revenue by sector (historic) 2008 - 2012
Table 37 KCom revenue 1999 - 2014
Table 38 Cable & Wireless Europe financial data 2009 - 2013
Table 39 Cable & Wireless subscribers by sector (historic) 2007 - 2009
Table 40 Virgin Media revenue 2003 - 2013
Table 41 Virgin Media revenue by sector 2006 - 2013
Table 42 Virgin Media subscribers by sector 2007 - 2013
Table 43 COLT financial data 2006 - 2013
Table 44 Carphone Warehouse Europe mobile subscribers 2011 - 2012
Table 45 Carphone Warehouse Europe revenue, profit 2008 - 2013
Table 46 Talk Talk financial data 2009 - 2014
Table 47 Talk Talk subscribers 2011 - 2013
Table 48 Orange broadband subscribers 2004 - 2012
Table 49 BSkyB voice customers 2006 - 2013
Table 50 Historic - Fixed lines in service and teledensity 1999 - 2004
Table 51 Fixed lines in service and teledensity 2005 - 2014
Chart 1 Communications retail revenue by sector 2003 - 2012
Chart 2 Retail voice and data revenue 2003 - 2012
Chart 3 Communications revenue by sector 2003 - 2012
Chart 4 Communications wholesale and retail revenue 2005 - 2012
Chart 5 Call volumes, fixed-line and mobile in minutes 2003 - 2013
Chart 6 Telecom connections: fixed, mobile, broadband 2002 2013
Chart 7 BT LLU, shared wholesale lines 2004 2013
Chart 8 BT financial data 2006 - 2014
Chart 9 BT revenue by operating division 2007 - 2014
Chart 10 Cable & Wireless Europe financial data 2009 2013
Chart 11 Virgin Media revenue by sector 2006 - 2013
Chart 12 Virgin Media subscribers by sector 2007 - 2013
Chart 13 COLT financial data 2006 - 2013
Chart 14 Carphone Warehouse Europe revenue, profit 2008 - 2013
Exhibit 1 EU The New Regulatory Framework (NRF)
Exhibit 2 Principal submarine cables from the UK

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report