Uganda - Telecoms, Mobile and Broadband - Statistics and Analyses

Uganda - Telecoms, Mobile and Broadband - Statistics and Analyses

Reforms within the telecom sector in Uganda have provided the country with one of the most competitive markets in the region. The entry of MTN Uganda as the second national operator to compete with Uganda Telecom in all telecom sectors revolutionised the availability and quality of services. Competitors in recent years have taken advantage of the mismanagement of the incumbent telco, which contributed to underinvestment and the loss of subscribers. Uganda Telecom went into receivership in early 2017, and though the government reasserted control of the company it has since tried to sell its interest in it. A late 2018 sale to Teleology Holdings fell through after the latter failed to pay a deposit.A simplified and converged licensing regime has significantly reduced barriers to market entry and increased competition, but this has also led to price wars which have dented operator revenue. Fixed-line infrastructure remains poor, with low penetration, and as a result fixed-line broadband penetration is also particularly low. In consequence, consumers have largely depended on mobile infrastructure to provide voice and broadband services. There is sufficient capacity with LTE infrastructure to match data demand during the next few years. Nevertheless, MTN Uganda has anticipated the migration to 5G, having held trials in early 2020. The roll out of a not expected before 2022.

Key developments

New license regime comes into play;MTN Uganda trials standalone 5G;New Ministry of ICT & National Guidance formed;Liquid Telecom expands reach of FttP services;Alphabet gets clearance to develop Loon broadband in Uganda;Government commissions broadband satellite services for remote areas;Regulator enforces national mobile broadband coverage obligations on mobile service licensees;Difficulties remaining with SIM card registration scheme;MTN Uganda secures licence renewal;Ericsson deploys its Converged Wallet platform for MTN Uganda;Report update includes the regulators market data to September 2019, Telecom maturity Index charts and analyses, assessment of the global impact of COVID-19 on the telecoms sector, operator data to Q4 2019, recent market developments.

Companies mentioned in this report

Uganda Telecom (UTL, LAP Green), MTN Uganda, UMEME, SEACOM, Infocom (Altech, Liquid Telecom), Internet Solutions, MTN Uganda (Telia), Bharti Airtel (Zain, Celtel), Uganda Telecom (UTL, LAP Green, Telecel, Orascom, Deutsche Telekom), Warid Telecom (Essar), Orange Uganda (HiTS Telecom), i-Tel, Simba Telecoms, Standard Chartered Bank, Monitise, American Tower Corporation (ATC), Eaton Towers, Smile Telecom, Smart Telecom, Sure Telecom, K2 Telecom, Africell (Lintel), UTL Online (Uganda Telecom), Infocom (Altech), Africa Online, Spacenet, MTN, Wateen Telecoms (Warid), Smile Telecom, Foris Telecom, Talk Telecom, Mo Telecom, Goal Technology Solutions (GTS), UMEME, WBS Television, NTV Uganda, MultiChoice..


  • Executive Summary
  • Key Statistics
    • Table Top Level Country Statistics and Telco Authorities – Uganda – 2020 (e)
  • Regional African Market Comparison
    • TMI VS GDP
    • MOBILE AND MOBILE BROADBAND
    • FIXED AND MOBILE BROADBAND
  • Country overview
  • COVID-19 and its impact on the telecom sector
    • ECONOMIC CONSIDERATIONS AND RESPONSES
    • MOBILE DEVICES
    • SUBSCRIBERS
    • INFRASTRUCTURE
  • Telecommunications market
    • MARKET ANALYSIS
  • Regulatory environment
    • HISTORICAL OVERVIEW
    • REGULATORY AUTHORITIES
      • Uganda Communications Commission
      • National Information Technology Authority
      • Ministry of ICT
    • FIXED-LINE DEVELOPMENTS
      • Telecommunications Policy 1996
      • Uganda Communications Act 1997
      • Uganda Communications Act 2013
      • Regional Communications Infrastructure Program
      • Telecom sector liberalisation
      • Licensing prior to 2007
      • New licensing regime
      • Additional mobile networks
      • Interconnect
      • RCDF projects
      • Taxes
        • Table Telecom service tax revenue in Uganda – 2008 – 2019
    • MOBILE NETWORK DEVELOPMENTS
      • Licensing
      • One Network Area
      • Infrastructure sharing
      • SIM card registration
      • Mobile Number Portability (MNP)
      • Roaming
  • Mobile market
    • Mobile statistics
      • Table Increase in the number of mobile base stations and towers in service – 2015 – 2019
      • Table Growth in the number of mobile subscribers and penetration – 2010 – 2025
      • Table Growth in mobile voice traffic by type – 2008 – 2019
      • Mobile data
        • Table SMS messages sent, by type – 2014 – 2019
    • MOBILE BROADBAND
      • Table Growth in the number of mobile broadband subscribers and penetration – 2010 – 2025
    • MOBILE INFRASTRUCTURE
      • 5G
      • 4G (LTE
      • 3G
    • OTHER INFRASTRUCTURE DEVELOPMENTS
      • Mobile satellite
      • Narrowband IoT (NB-IoT)
    • MAJOR MOBILE OPERATORS
      • MTN Uganda
        • Table Growth in the number of MTN Uganda's mobile subscribers – 2010 – 2019
        • Table Development of MTN Uganda's financial data – 2013 – 2019
        • Table MTN Uganda revenue by type – 2015 – 2019
        • Table Development of MTN Uganda's ARPU – 2009 – 2019
      • Airtel Uganda (formerly Zain, Celtel)
        • Table Growth in the number of Airtel Uganda's mobile subscribers – 2010 – 2019
      • Warid Telecom
      • Uganda Telecom (UTL)
        • Table Change in the number of Telecel's mobile subscribers – 2013 – 2019
      • Africell (Orange Uganda)
        • Table Growth in the number of Africell Uganda's mobile subscribers – 2009 – 2019
      • Smile Communications
      • Smart Telecom, Sure Telecom
      • Vodafone Uganda
    • MOBILE VIRTUAL NETWORK OPERATORS (MVNOS)
    • MOBILE CONTENT AND APPLICATIONS
      • m-banking/money
        • Table Growth in the number of mobile money agents and subscribers – 2013 – 2019
        • Table Growth in the number of mobile money transactions and value – 2009 – 2019
      • m-Health
  • Fixed-line broadband market
    • MARKET ANALYSIS
    • BROADBAND STATISTICS
      • Table Growth in the number of internet users and penetration rate – 2010 – 2019
      • Table Growth in of fixed broadband subscriptions – 2010 – 2025
    • PUBLIC INTERNET ACCESS LOCATIONS
    • UGANDA INTERNET EXCHANGE POINT (UIXP)
    • DIGITAL SUBSCRIBER LINE (DSL) NETWORKS
    • FIBRE-TO-THE-PREMISES (FTTP) NETWORKS
    • OTHER FIXED BROADBAND SERVICES
      • Wi-Fi
      • WiMAX
      • Broadband over powerlines (BPL)
      • Satellite broadband
      • Digital Economy
      • E-government
      • E-health
      • E-learning
  • Fixed network operators
    • UGANDA TELECOM (UTL)
      • Privatisation
      • Network infrastructure
    • MTN UGANDA
  • Telecommunications infrastructure
    • OVERVIEW OF THE NATIONAL TELECOM NETWORK
      • Table Change in the number of fixed lines in service and teledensity – 2010- 2025
    • FIBRE INFRASTRUCTURE
      • MTN and UTL
      • National Backbone Infrastructure (NBI)
      • Next Generation Networks (NGN)
      • UMEME
      • Google
      • Facebook
      • UETCL
    • INTERNATIONAL INFRASTRUCTURE
      • Submarine fibre
      • International bandwidth
        • Table Uganda's international internet bandwidth – 2010 – 2018
        • Table Uganda's internet bandwidth per population – 2012 – 2018
      • Terrestrial fibre
      • Satellite, VSAT
  • Smart infrastructure
    • SMART GRIDS
  • Appendix – Historic data
    • Table Historic - Telecom market revenue in Uganda – 2008- 2012
    • Table Vodafone Uganda mobile subscribers – 2015 – 2017
    • Table Historic - Mobile subscribers and penetration rate in Uganda – 1996 – 2009
    • Table Historic - MTN Uganda subscribers – 2000 – 2009
    • Table Historic - MTN Uganda ARPU – 2002 – 2009
    • Table Historic - Airtel Uganda subscribers – 2002 – 2009
    • Table Historic - Internet users and penetration rate in Uganda – 1995 – 2009
    • Table Historic - Fixed lines in service and teledensity in Uganda – 1995 – 2009
    • Table Historic - Uganda's international internet bandwidth – 1999 – 2009
  • Glossary of abbreviations
  • Related reports

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