Market Research Logo

Telecom Corporation New Zealand - Company Overview

Telecom Corporation New Zealand - Company Overview

Telecom Corporation of New Zealand is New Zealand's largest telecommunications services company, and previously the incumbent operator. The company provides a full range of internet, broadband data, voice, mobile, fixed-line calling and wholesale services for customers across New Zealand.

Since its operational separation in 2008, Chorus, (now a separate public-listed company on the NZX ), the business unit responsible for operating the Telecom NZ network, has made significant progress towards improving the company's services to the benefit of both end-users, Telecom and other industry businesses.

Previously the company passed through a transformational period in response to changing industry regulations and the announcement in 2009 of public funding for a national fibre network (the Ultra-Fast Broadband network UFB). After the company submitted several variations to allow operational separation in relation to the UFB, the company eventually demerged in late 2011. From August 2012 a new CEO has driven the company.

The progress in the UFB rollout will see Telecom move forward in its strategies for growth for several years through to at least 2015 as the UFB rollout develops. Recent changes to its company facing product ranges aimed at increasing its overall customer base include LTE commercial launches, the introduction of free WiFi hotspots, reduced mobile calling rates and flat-rate roaming data charges.

This report provides an overview of Telecom's strategic approach, products and services, business structure, network and subsidiaries. It also provides an overview of the company together with analysis on operational facts and figures.

Key developments:

Telecom cancels resale agreement offering bundles with Sky TV; fixed-broadband, ARPU, WCDMA, CDMA closure, 4G LTE trials, WiFi hotspots, data-roaming reductions may reduce bill-shock, spectrum renewal, UFB, FttP; Telecom to be rebranded as Spark' later in 2014; Telecom sells AAPT to TPG for A$450 million; financial and operating updates to H1 FY2014.

Companies covered in this report include:

Telecom Mobile, Chorus, AAPT, Gen-i, Crown Fibre Holdings, Telecom Cook Islands, Telecom Retail, Vodafone, 2degrees.

1. Synopsis
2. Company information
2.1 Company overview
2.2 Background information on the demerger of Chorus and assets
2.3 Recent developments free WiFi, 4G trials, data roaming reduced
2.4 Rebranding
3. Operations statistical information
3.1 Fixed lines
4. Company divisions
4.1 Telecom Retail
4.2 International
4.3 Connect
4.4 Technology & Shared Services (T&SS)
4.5 AAPT
4.6 Gen-i
4.6.1 Overview
4.6.2 Managed services
4.7 Mobile network
4.7.1 Overview
4.7.2 CDMA network closed end-July 2012
4.7.3 4G/LTE network
4.7.4 Mobile ARPU statistics
4.8 International fibre optic cables
4.9 International data network
4.10 Satellite services
5. Products and services
5.1 Retail
5.1.1 Services
5.1.2 Bundled users
5.2 Wholesale
5.2.1 Overview
5.3 Mobile services
5.4 Online and digital media
5.5 Payphones
6. Subsidiary and associate companies
6.1 Overview
7. Environmental developments
7.1 Environmental and sustainable practices
7.2 Mobile phone recycling
8. Company history
8.1 Brief timeline 1987 - 2014
9. Related reports
Table 1 Fixed lines in operation by division 2008 - 2013
Table 2 Annual change in fixed lines by division 2009 - 2013
Table 3 Gen-i revenue by type -line subscribers by type 2010 - 2014
Table 4 Gen-i fixed-line subscribers by type 2010 - 2013
Table 5 Telecom mobile monthly ARPU pre/postpaid voice and data 2009 - 2014
Table 6 Annual change in monthly ARPU by market sector 2010 - 2013
Table 7 Telecom fixed lines and market share 2010 - 2013
Table 8 Environmental KPIs 2009 - 2013
Chart 1 Overview of fixed lines in operation by division 2008 - 2013
Chart 2 Gen-i revenue by type -line subscribers by type 2010 2014
Chart 3 Overview of Telecom pre/postpaid voice, data mobile monthly ARPU 2009 - 2014
Exhibit 1 - Telecom Corporation New Zealand at a glance including key highlights
Exhibit 2 Telecom's five-year strategic plan historic overview
Exhibit 3 Overview of the operational separation strategy 2011
Exhibit 4 Overview of Telecom New Zealand initial demerger details
Exhibit 5 The Internet Protocol/Multiprotocol Label switched network
Exhibit 6 Overview of the AAPT network
Exhibit 7 AAPT PowerTel historical background information
Exhibit 8 Background information on the Unbundled Bitstream Access (UBA) service
Exhibit 9 Overview of subsidiary companies 2014
Exhibit 10 Overview of associate companies 2014

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report