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Sri Lanka - Telecoms, Mobile, Broadband and Forecasts

Sri Lanka - Telecoms, Mobile, Broadband and Forecasts

As Sri Lanka’s mobile market passes 100% subscriber penetration, operators launch 4G services

With the end of the civil war in 2009 Sri Lanka entered what is referred to as a ‘post-conflict’ phase. There were positive signs of a general improvement in the country’s social and economic well-being by 2013/2014. And, although still facing challenges, the telecom sector in particular was starting to enter a new development phase.

Over the past few years the Sri Lankan economy has rebounded from the difficult state it was experiencing back in 2009. The country had been hit by a balance of payments crisis in that year and needed a US$2.6 billion IMF loan to bail it out. Since then, however, the US$65 billion economy has been reporting strong economic growth – more than 7% GDP growth in 2013 - and the unemployment rate had hit a record low. The IMF forecast annual growth of 6%-7% in the short term.

The generally improving market environment has seen the country’s telecom sector well positioned for continuing vigorous growth. The already modern and progressive telecommunications sector is certainly high on the list of priorities for further expansion and development. This also fits well with the government’s wider agenda for national development. The government has been promoting such initiatives as the e-Sri Lanka project. It has also established the National Broadband Consultative Committee (NBCC), a special committee appointed to accelerate and promote the availability of affordable high speed broadband internet in the country.

A good start has been made on expansion and provision of infrastructure that is capable of providing a sophisticated level of telecommunications service to the population throughout the whole country. Extending infrastructure into the North and Eastern provinces, those parts of the country most affected by the long-running war has been given high priority. It is well recognised that the growth and development of any country’s telecom sector is necessary to provide, among other things, an impetus for national economic activity. Nevertheless, much still needs to be done to complete the build-out of the necessary national infrastructure.

After a five-year period of strong growth the fixed-line subscriber market flattened out and then entered into a decline. Considerable uncertainty hangs over this segment of the telecom market. The widespread application of the Wireless Local Loop (WLL) platform was for some time a positive element in this struggling sector. However, even the WLL subscriber numbers are now in decline. There is also large concentration of fixed services in the capital Colombo (penetration of 35%) which makes the national figure look better than it is.

In the meantime, the country’s mobile telephone services have continued on a positive growth path. (The subscriber numbers appeared to have experienced a ‘correction’ in the first half of 2013 with the full year delivering zero growth.) As an effective and efficient alternative to the fixed-line networks, the mobile phone quickly became a popular and essential service. The Sri Lankan mobile market was still growing at an annual rate of around 50% in 2009 in as it headed towards the 60% penetration mark. However, since then subscriber growth has moderated to less than 10% per annum. The country’s four competing mobile operators – Dialog Axiata, Mobitel, Etisalat Sri Lanka and Hutchison Lanka – have been joined by a fifth operator, Bharti Airtel Lanka, adding vigour to an already highly competitive market. (A move by Mobitel to acquire Hutchison Lanka in 2013/2014 had not proceeded as it could not gain regulatory approval.) In 2013, first Dialog and then Mobitel launched Fourth Generation (4G) LTE services in a move that effectively lifted the countries standing as a telecom market in the region.

The development of the internet remains of particular concern for Sri Lanka. In a country whose population is increasingly undeniably internet savvy and the government rhetoric positively supporting the nation going online, the estimated user penetration remained relatively low coming into 2014. Despite signs of an enthusiastic user market, coverage and accessibility have continued to be limited and the sophistication of the available services generally low. The level of broadband access has been of particular concern. By 2013/2014, however, fixed broadband internet services were being supplemented by a rapidly expanding mobile broadband segment.

Market highlights:

Sri Lanka’s mobile market passed the 100% subscriber penetration milestone in early 2014;
Mobile subscriber numbers had increased fourfold in just six years;
After the leading mobile operators – Dialog and Mobitel - trialled their Fourth Generation (4G) LTE technologies in 2012, both initiated commercial launches of 4G services in 2013;
After a sustained period of healthy growth, the country’s fixed-line market had undergone a levelling off and suffered a significant decline in 2012/2013;
Fixed-line expansion had been boosted by the extensive application of CDMA-based WLL technology;
The number of WLL services peaked, however, in 2010/2011, and had been falling since then;
The country’s internet sector remained underdeveloped, with the take up rate of broadband services being especially low; there were positive signs, however, that this was starting to change, especially with the surge in mobile broadband services;
Fixed broadband penetration (as a percentage of population) was still less than 3% in early 2014;
The government established the National Broadband Consultative Committee (NBCC) in 2010, but there was little evidence of it having any great impact to date;
The ‘e-Sri Lanka’ project was continuing to be supported by government.

Data in this report is the latest available at the time of preparation and may not be for the current year


  • EXECUTIVE SUMMARY
  • KEY STATISTICS
    • Table Country statistics Sri Lanka - 2014
    • Table Telephone network statistics - March 2014
    • Table Internet user statistics - 2013
    • Table Mobile statistics - March 2014
    • Table National telecommunications authorities
    • COUNTRY OVERVIEW
      • Background
      • Economy
        • Table Sri Lanka's real GDP growth rate - 2006 - 2015
  • TELECOMMUNICATIONS MARKET
    • OVERVIEW
      • Table National network status - March 2014
    • WORLD BANK-DIALOG AXIATA TRAINING INITIATIVE
    • BACKGROUND TO DEVELOPMENT
  • REGULATORY ENVIRONMENT
    • TELECOMMUNICATIONS REGULATORY COMMISSION (TRC)
    • NATIONAL POLICY ON TELECOMMUNICATIONS
      • Adoption in 1998
      • The years 2001-2005
      • Proposed Ten Year Development Plan (2006-2016)
    • HISTORICAL OVERVIEW
      • Convergence Act
    • DEREGULATION
      • Background
      • EGO Licences - International licences
      • International Traffic Bypass Control rules
    • LICENCES
      • Table Number of telecom operator licences by category - March 2014
    • REGULATORY DEVELOPMENTS
    • PRIVATISATION
      • SLT
  • FIXED NETWORK OPERATORS
    • OVERVIEW OF OPERATORS
      • Table Fixed-line operators and subscribers - 2010 - 2013
      • Table Telecommunications system operator licensees
    • SLT (FORMERLY SRI LANKA TELECOM)
      • Company overview
        • Table SLT fixed-line subscribers and market share - 1999 - 2013
        • Table SLT fixed-line subscribers - wireline and WLL - 2005 - 2013
        • Table SLT (Sky Network) broadband subscribers - 2009 - 2013
      • Financial overview
      • Privatisation and ownership of SLT
        • Table Major shareholders in SLT - December 2013
      • Mobitel
      • IPTV
      • WLL
      • National and international networks
    • SUNTEL
      • Overview
      • Network roll-out and operations
        • Table Historical - Suntel subscribers - 1999 - 2012
      • Acquisition by Dialog Axiata
    • LANKA BELL
      • Table Lanka Bell subscribers - 1999 - 2013
    • DIALOG BROADBAND NETWORKS (DBN)
      • Table DBN subscribers - 2008 - 2013
    • OTHER OPERATORS
  • TELECOMMUNICATIONS INFRASTRUCTURE
    • OVERVIEW
    • NATIONAL TELECOM NETWORK
    • FIXED-LINE STATISTICS
      • Table Fixed lines in service, annual change and teledensity - 1995 - 2014
      • Table Fixed subscribers - wireline and wireless (WLL) - 2009 - 2014
    • INFRASTRUCTURE DEVELOPMENT
      • STL's role
      • Wireless Local Loop (WLL)
        • Table WLL subscribers - 1996 - 2014
      • Fibre optic networks
      • National Backbone Network (NBN)
      • Payphones
      • Numbering plan
      • Internet Protocol (IP) networks
    • INTERNATIONAL INFRASTRUCTURE
  • INTERNET MARKET
    • OVERVIEW
    • INTERNET STATISTICS
      • Table Internet users, annual change and penetration - 1996 - 2014
      • Table Fixed internet subscribers - 1994 - 2014
      • Table Computer penetration by household - 2005 - 2014
      • Table International internet bandwidth - 1998 - 2014
    • INTERNET CONTROL AND CENSORSHIP
    • INTERNET EXCHANGE
    • PUBLIC INTERNET ACCESS
    • SCHOOL NET PROJECT
    • LANKA GOVERNMENT CLOUD (LGC)
    • E-SRI LANKA
    • ISP MARKET
      • Table Licensed Internet Service Providers (ISPs) - 2010
      • Table Licensed Data Communications Service Providers (Facility-based) - February 2011
      • Table Licensed Data Communications Service Providers (Non-Facility based) - February 2011
      • SLTNet
        • Table SLT's DSL broadband subscribers - 2005 - 2013
      • Suntel wOw
      • BellNet
      • Wishya Online (Pvt) Ltd
      • ITMIN Ltd
      • Eureka Online (Pvt) Ltd
    • E-COMMERCE
    • E-GOVERNMENT
  • BROADBAND MARKET
    • OVERVIEW
      • National Broadband Consultative Committee (NBCC)
      • Broadband monitoring
    • BROADBAND STATISTICS
      • Table Fixed broadband subscribers and penetration - 2002 - 2014
      • Table DSL subscribers - 2003 - 2013
      • Table Mobile broadband subscribers - 2009 - 2014
      • Table Broadband subscribers - fixed and mobile - 2010 - 2014
      • Table Broadband subscribers and households - March 2014
    • DIGITAL SUBSCRIBER LINE (DSL)
    • WIRELESS BROADBAND/WIMAX
    • FIBRE TO THE BUILDING (FTTB)
    • INTERNET PROTOCOL TV (IPTV)
  • DIGITAL MEDIA / DIGITAL ECONOMY
    • BROADCASTING
      • Market overview
        • Table Key broadcasting statistics - 2013
      • Regulatory environment
      • Internet Protocol TV (IPTV)
        • Table SLT's PeoTV subscribers - 2009 - 2013
      • Cable and pay TV
        • Table DTV's DTH subscribers - 2008 - 2013
      • Free-to-Air (FTA) TV
  • MOBILE COMMUNICATIONS
    • OVERVIEW OF SRI LANKA'S MOBILE MARKET
    • MOBILE STATISTICS
      • Table Mobile subscribers, annual change and penetration - 1995 - 2014
      • Table Mobile operator market share based on subscribers - 2013
      • Table Mobile operators, subscribers and annual change - 2013
      • Table Mobile broadband subscribers - 2009 - 2014
    • THIRD GENERATION (3G) MOBILE
      • Background
      • Licences and service launch
        • Table 3G mobile operators and subscribers - 2009; 2013
      • Development of 3G
    • FOURTH GENERATION (4G) / LONG TERM EVOLUTION (LTE)
    • M-BANKING
    • MAJOR MOBILE OPERATORS
      • Dialog Axiata (formerly Dialog Telekom)
        • Table Dialog Axiata subscribers and market share - 2004 - 2014
        • Table Dialog Axiata prepaid subscribers - 2004 - 2014
        • Table Dialog Axiata ARPU - postpaid, prepaid and blended - 2007 - 2014
        • Table Dialog Axiata: 3G mobile subscribers - 2012 - 2013
      • Mobitel
        • Table Mobitel subscribers and market share - 2004 - 2013
        • Table Mobitel: 3G mobile subscribers - 2012 - 2013
      • Etisalat Sri Lanka
        • Table Etisalat Sri Lanka subscribers - 2004 - 2013
        • Table Etisalat: 3G mobile subscribers - 2012 - 2013
      • Hutchison Lanka
        • Table Hutchison Lanka subscribers and market share - 2006 - 2013
        • Table Hutchison: 3G mobile subscribers - 2012 - 2013
      • Bharti Airtel Lanka
        • Table Bharti Airtel Lanka subscribers and market share - 2009 - 2013
        • Table Bharti Airtel: 3G mobile subscribers - 2012 - 2013
      • Satellite mobile
  • FORECASTS
    • FORECASTS - FIXED-LINE MARKET - 2015; 2020
      • Table Forecast fixed line subscribers and penetration rate - 2015; 2020
    • FORECASTS - INTERNET SERVICES - 2015; 2020
      • Table Forecast fixed internet subscribers and penetration rate - 2015; 2020
    • FORECASTS - MOBILE SERVICES - 2015; 2020
      • Table Forecast mobile subscribers and penetration rate - 2015; 2020

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