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Singapore - Key Statistics, Telecommunications Market, Regulatory and Infrastructure Overview


Attention: There is an updated edition available for this report.

Singapore continues to maintain a strong positive outlook in the country’s telecommunications sector. The island state has built a competitive telecoms market over the past three decades, aided by its geographical disposition and its excellent infrastructure. It was one of the first countries in the world to have a fully digital telephone network. The World Economic Forum has described Singapore as ‘Asia’s most connected country’, noting that it was leading the region in terms of ICT development. By 2012 mobile penetration had reached the 150% milestone, with 3G customers comprising three quarters of the total mobile subscriber base by then. In its efforts to maintain Singapore’s status as an ICT market leader, the government launched its plan for a nationwide fibre-based broadband network known as the Next Generation Broadband Network (NGNBN).The roll out and deployment of this national network in line with the government’s strategy is now well advanced. At the same time Singapore’s mobile operators are already looking closely at the long-term evolution (LTE) platform for providing faster mobile broadband internet access into the future. This report takes a general look at the growth of the telecom sector in Singapore and how it has been assisted in its development by the government’s strong commitment to deregulation of the industry. The report also provides an overview of Singapore’s domestic and international infrastructure.

Key developments:

Singapore’s GDP real growth rate was 15% in 2010, this being followed by annual GDP growth of 5% in 2011; the IDA set new quality standards for 3G services; a consultation process for a Do Not Call registry was launched by the IDA; IDA fines all three major mobile operators for falling short on coverage requirements for 3G; SingTel wins contracts awarded by IDA to accelerate adoption of cloud computing; IDA issues a consultation paper outlining its 4G/LTE plans.

Companies covered in this report include:

SingTel; StarHub, MobileOne (M1), Telekom Malaysia (Axiata).


1. Synopsis
2. Key statistics
3. Country overview
3.1 Background
3.2 Economy
4. Telecommunications market
4.1 Overview of Singapore’s telecom market
4.2 Intelligent Nation 2015 (iN2015)
4.3 Next Generation National Infocomm Infrastructure (Next Gen NII)
5. Regulatory environment
5.1 Regulatory authority
5.2 Regulatory developments
5.2.1 Services standards
5.2.2 Service contracts
5.2.3 SingTel fined for service disruptions
5.2.4 Changes to Telecom Competition Code
5.2.5 Consumer protection regulations
5.2.6 Online scams
5.2.7 Do-not-call register
6. Telecommunications infrastructure
6.1 National telecom network
6.1.1 Overview
6.1.2 Fixed-mobile convergence (FMC)
6.2 Next Generation National Infocomm Infrastructure (Next Gen NII)
6.3 International infrastructure
6.3.1 Submarine cable networks
6.3.2 Submarine cable systems under construction
6.3.3 Flag Telecom
6.3.4 Satellite networks
6.4 Infrastructure developments
6.4.1 International services
6.4.2 IP networks
7. Related reports
Table 1 – Country statistics – 2012
Table 2 – Telephone network statistics – September 2012
Table 3 – Internet user statistics – 2011
Table 4 – Broadband statistics – October 2012
Table 5 – Mobile statistics – October 2012
Table 6 – National telecommunications authorities
Table 7 – Singapore’s GDP real growth rate – 2006 - 2013
Table 8 – Fixed-line versus mobile growth – subscribers and penetration – 1998 - 2012
Table 9 – Fixed lines in service and penetration – 1998 - 2012
Table 10 – Overview of fixed-line subscribers – September 2012
Chart 1 – Fixed and mobile subscribers – 2001 - 2011
Exhibit 1 – A snapshot of the Intelligent Nation 2015 (iN2015) project
Exhibit 2 – Key regulatory and liberalisation developments – 2000 - 2012
Exhibit 3 – International submarine cable systems with landing points in Singapore – 2012

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