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Serbia - Telecoms, Mobile and Broadband - Statistics and Analyses

Serbia - Telecoms, Mobile and Broadband - Statistics and Analyses

Serbia's cable broadband sector showing further consolidation

Following an economically and politically turbulent period during the 1990s, Serbia started the first decade of the new millennium with strong GDP growth until the economic crisis of 2008. GDP growth soon recovered but more recently it has been stymied by the poor performance of Serbia's principal trading markets, including Italy and Greece.

Economic difficulties prompted the government to adopt a range of fiscal measures to raise revenue, including a short-term imposition of a 10% tax on telecom services. Similarly, the economic difficulties, compounded by a range of regulatory measures, has seen a steady fall in telecom market revenue suffered due to the recent adverse economic conditions although not all markets were affected equally.

Serbia's integration with the European Union (EU), formalised by the Stabilisation and Association Agreement in 2008, has encouraged the government and regulator to adopted measures aimed at promoting telecoms reform. The Agreement oversees closer integration with the EU and covers commitments to political, economic, trade, or human rights reform. In addition, as part of the EU pre-accession process, Serbia has received financial aid to build public institutions and improve cross-border co-operation. Serbia has been an official EU candidate country since January 2014.

EU reforms have been fundamental to Serbia's telecom sector. The EU's regulatory framework for communications (the NRF), adopted in mid-2010, promotes competition as the most efficient way to offer communications products and services while ensuring universal access.

Considerable network investment has been undertaken by incumbent and alternative operators in recent years, despite economic difficulties. This has helped to stimulate internet usage, which has also been bolstered by improved affordability as prices are reduced through competition.

Serbia boasts an extensive broadcasting market, with programming available via radio and TV programme distribution via cable, wireless cable, terrestrial free-to-air and broadband TV. An analogue switch off (ASO) plan has been adopted and digital TV is widely available on cable networks.

Serbia's high mobile penetration, the result of multiple SIM card use, has seen lower revenue in recent years, placing further pressure on operators to develop business models which encourage consumer use of mobile data services as also the continued substitution of fixed-line for mobile voice calls.

Key developments:

Telenor Serbia signs deal to sell operations in Central Europe;
Telekom Serbia, Telenor Serbia and SBB launch joint multi-play service;
Regulator licences three MNOs for spectrum in the 800MHz band, stimulating LTE development;
Telenor Serbia upgrades mobile network with carrier aggregation technology;
Report update includes the regulator's 2016 annual report, market data report to December 2017, telcos' operating and financial data to Q1 2018, recent market developments.

Companies mentioned in this report:

Mobilna Telefonija Srbija (MTS), Telekom Serbia, Vip Mobile, Telenor Serbia, Serbia Broadband (SBB), I.KOM, Knight Development Support, Invest-Inenjering, Beogrid, JET TV, Kopernikus Technology, BeotelNet, Sat Trakt, Telemark and Radijus vektor.


1. Executive summary
2. Key statistics
3. Country overview
4. Telecommunications market
4.1 Market analysis
5. Regulatory environment
5.1 Law on Electronic Communications
5.1.1 Amendments
5.2 Regulatory authority
5.3 Telecom sector liberalisation
5.4 Privatisation
5.4.1 Telekom Serbia
5.4.2 Mobi 63
5.5 Interconnect
5.6 Universal service
5.7 Number Portability (NP)
6. Fixed network operators
6.1 Telekom Serbia
7. Telecommunications infrastructure
7.1 Overview of the national telecom network
7.1.1 Electric Energy Transmission and Transmission System Control (EMS)
7.1.2 EPS network
7.2 International infrastructure
8. Fixed-line broadband market
8.1 Introduction and statistical overview
8.2 Broadband statistics
8.3 Forecasts fixed broadband subscribers 2018; 2020; 2022
8.4 Fixed-line broadband technologies
8.4.1 Hybrid Fibre Coax (HFC) networks
8.4.2 Digital Subscriber Line (DSL) networks
8.4.3 Fibre-to-the-Premises (FttP) networks
8.4.4 Other fixed broadband services
8.4.5 WiMAX
8.4.6 W-Fi
9. Digital economy
9.1 E-government
10. Digital media
10.1 Videostreaming
11. Mobile market
11.1 Market analysis
11.2 Mobile statistics
11.3 Mobile data
11.3.1 Short Message Service (SMS)/Multimedia Messaging Service (MMS)
11.4 Mobile broadband
11.5 Regulatory issues
11.5.1 Third mobile licence
11.5.2 3.4GHz 3.8GHz auction
11.5.3 1800MHz auction
11.5.4 800MHz auction
11.5.5 Mobile Number Portability (MNP)
11.5.6 Roaming
11.5.7 Mobile Termination Rates (MTRs)
11.6 Mobile infrastructure
11.6.1 Other infrastructure developments
11.7 Major mobile operators
11.7.1 Telenor Serbia
11.7.2 Mobilna Telefonija Srbija (MTS)
11.7.3 Vip Mobile
11.7.4 Mobile Virtual Network operators (MVNOs)
11.8 Mobile content and applications
12. Related reports
Table 1 Country statistics 2017
Table 2 Telephone network statistics 2017
Table 3 Internet subscribers 2017 (e)
Table 4 Broadband statistics 2017
Table 5 Mobile statistics 2017
Table 6 National telecommunications authority
Table 7 Telecom market revenue by sector () 2008 2015
Table 8 Telecom market revenue by sector (RDS) 2011 2015
Table 9 Share of telecom revenue by service 2010 - 2015
Table 10 Share of telecom investment by service 2010 2015
Table 11 Telecom market investment 2009 2015
Table 12 Annual fixed number portings 2014 - 2016
Table 13 Fixed-line telephony revenue 2004 - 2015
Table 14 Telekom Serbia Group financial data 2007 - 2016
Table 15 Telekom Serbia Group revenue by service 2014 - 2016
Table 16 Telekom Serbia company financial data 2009 - 2016
Table 17 Telekom Serbia Group revenue by service 2014 - 2016
Table 18 Telekom Serbia Group subscribers by sector 2009 - 2016
Table 19 Telekom Serbia company subscribers by sector 2010 - 2016
Table 20 Telekom Serbia Group investments by sector (old style) 2010 - 2012
Table 21 Telekom Serbia Group investments by segment 2013 - 2016
Table 22 Telekom Serbia company investments by sector 2010 - 2016
Table 23 Fixed lines in service and teledensity 2004 - 2018
Table 24 Annual unmet requests for new fixed lines 2004 - 2015
Table 25 VoIP users and traffic 2010 - 2015
Table 26 Fixed line voice traffic 2004 - 2016
Table 27 Total international internet bandwidth 2004 - 2015
Table 28 Proportion of internet subscriptions by download speed 2014 - 2015
Table 29 ISPs by access platform 2008 - 2015
Table 30 Internet subscribers 2011 - 2015
Table 31 Fixed broadband market share by platform 2016 - 2017
Table 32 Fixed broadband market share by access speed 2016 - 2017
Table 33 Historic - Internet users and penetration rates 2000 - 2009
Table 34 Internet users and penetration rates 2010 - 2018
Table 35 Household internet use by connection type 2007 - 2014
Table 36 Internet market revenue 2005 - 2015
Table 37 Dial-up internet connections 2007 - 2015
Table 38 Fixed-line broadband subscribers and penetration 2005 - 2018
Table 39 Forecast fixed broadband subscribers 2018; 2020; 2022
Table 40 Cable broadband subscribers 2004 - 2016
Table 41 DSL subscribers 2004 - 2016
Table 42 Telekom Serbia DSL subscribers 2008 - 2016
Table 43 Fibre broadband subscribers 2010 - 2016
Table 44 Wireless internet subscribers 2007 - 2016
Table 45 Proportion of companies using e-government services 2007 - 2016
Table 46 Telekom Serbia IPTV subscribers 2008 - 2016
Table 47 Mobile base stations by technology and provider March 2016
Table 48 Mobile market investment 2013 - 2015
Table 49 Mobile market revenue 2003 - 2016
Table 50 Historic - Mobile subscribers and penetration rate 1998 - 2009
Table 51 Active mobile subscribers and penetration rate 2010 - 2019
Table 52 Total outgoing mobile traffic 2003 - 2018
Table 53 Mobile operator market share by subscribers 2003 - 2017
Table 54 Mobile operator market share of revenue 2003 - 2015
Table 55 Prepaid subscribers and proportion of total mobile subscribers 2005 - 2017
Table 56 Telenor prepaid users 2007 - 2018
Table 57 MTS Serbia prepaid users 2012 - 2016
Table 58 Mobile data traffic 2012 - 2017
Table 59 Total SMS and MMS messages sent 2003 - 2017
Table 60 Mobile internet and 3G subscribers 2007 - 2015
Table 61 Active mobile broadband subscribers and penetration 2010 - 2017
Table 62 Average mobile number portings per month 2011 - 2015
Table 63 Annual and cumulative mobile number portings 2011 - 2016
Table 64 European roaming charges 2007 2016
Table 65 European roaming charges 2014 - 2017
Table 66 Telenor Serbia subscribers 2006 - 2018
Table 67 Telenor Serbia financial data (mobile) 2007 - 2018
Table 68 Telenor Serbia financial data quarterly change (mobile) 2016 - 2018
Table 69 Telenor Serbia revenue (Serbia and Montenegro split) 2013 - 2018
Table 70 Telenor Serbia mobile revenue by type 2014 - 2018
Table 71 Telenor Serbia prepaid and postpaid ARPU and MOU 2007 - 2017
Table 72 MTS subscribers 2008 - 2016
Table 73 Vip Mobile financial data 2007 - 2018
Table 74 Vip Mobile financial data by quarter 2013 - 2018
Table 75 Vip Mobile subscribers 2007 2018
Chart 1 Telekom Serbia Group financial data 2007 2016
Chart 2 Telekom Serbia financial data 2009 2016
Chart 3 Fixed lines in service and teledensity 2004 2018
Chart 4 Fixed-line broadband subscribers and penetration 2005 2018
Chart 5 Active mobile subscribers and penetration rate 2005 2019
Chart 6 Mobile operator market share by subscribers 2003 2017
Chart 7 Telenor Serbia financial data (mobile) 2007 2018
Chart 8 Telenor Serbia prepaid and postpaid ARPU and MOU 2007 2017
Chart 9 Vip Mobile financial data 2007 2018

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