Netherlands - Telecoms, Mobile and Broadband - Statistics and Analyses

Netherlands - Telecoms, Mobile and Broadband - Statistics and Analyses

In common with other telecom markets in the region, the Dutch market is seeing a continuing decline in the fixed-line voice market as customers migrate to VoIP and mobile platforms for voice calls. In addition, the physical copper infrastructure is being replaced with fibre. KPN planned to stop marketing PSTN lines during 2020 and focus on IP connectivity. As part of this process, some customers in rural areas, where the cost of deploying fibre is prohibitive, are being served with hybrid DSL/LTE services while for a number of customers 5G will replace fixed-line connectivity for voice and data services in coming years.

The country has one of the highest fixed broadband penetration rates in the world, with effective cross-platform competition between DSL and HFC networks further stimulated by numerous fibre deployments. By early 2019 about 44% of fixed broadband connections provided data above 100Mb/s. Under regulatory measures main telcos KPN and VodafoneZiggo are obliged to offer wholesale access to competitors: VodafoneZiggo’s wholesale offer was published in March 2019.

Growth in the number of mobile subscribers in the Dutch market recovered in 2018 following a few years of stagnation. Operators are concentrating investment on 5G, while KPN is also closing 3G infrastructure with a view to refarming spectrum and other assets for LTE and 5G services.

This report details the key aspects of the Dutch telecom market, providing data on fixed network services, profiles of the major operators, and a review of the key regulatory issues including interconnection, local loop unbundling, number portability, carrier preselection, and the provisions for competitor access to cable and fibre infrastructure. In addition, the report covers the fixed and wireless broadband markets, including statistics and analyses on technology deployments. The report also assesses the mobile voice and data segments, detailing the strategies of the MNOs, the deployment of emerging technologies, and a range of regulatory issues. A range of subscriber forecasts to 2024 are also provided.

Key developments:

KPN to stop offering ISDN2/PSTN services;
VodafoneZiggo publishes wholesale reference offer;
Government invests €90 million in smart infrastructure project;
Netherlands Telecom Agency given oversight for smart meter deployments;
KPN reports recovery in revenue for 9M 2019;
Regulator to issue guidelines on infrastructure sharing to promote 5G rollouts, aims to recall unused mobile numbers;
T-Mobile Netherlands trials 5G using spectrum in the 700MHz band;
KPN preps for 5G trials, plans 3G network shutdown in 2022, closes down four sub-brands;
MNOs join with banks to launch m-payments system;
Report update includes the regulators market data to Q4 2018, telcos operating and financial data to Q3 2019, Telecom Maturity Index charts and analyses, recent market developments.

Companies mentioned in this report:

KPN, UPC Netherlands, Tele2 Netherlands, Stipte (Scarlet Telecom), Ziggo, VodafoneZiggo, Orange Netherlands, Versatel, T-Mobile Netherlands, Reggefiber


  • Executive Summary
  • Key statistics
    • Table Top Level Country Statistics and Telco Authorities - Netherlands – 2019 (e)
  • Telecommunications market
    • MARKET ANALYSIS
      • Table Change in telecom infrastructure investment by sector – 2012 – 2018
    • REGIONAL EUROPEAN MARKET COMPARISON
      • Europe Telecom Maturity Index by tier
      • TMI versus GDP
      • Mobile and mobile broadband penetration
      • Fixed versus mobile broadband penetration
    • COUNTRY OVERVIEW
  • Regulatory environment
    • HISTORICAL OVERVIEW
    • REGULATORY AUTHORITY
    • TELECOM SECTOR LIBERALISATION
    • INTERCONNECT
    • ACCESS
      • Cable access
      • Fibre access
        • Table Change in the number of wholesale unbundled connections – 2014 – 2018
        • Table Wholesale fibre active unbundled connections – 2014 – 2018
    • NUMBER PORTABILITY (NP)
    • CARRIER PRESELECTION (CPS)
    • WHOLESALE LINE RENTAL (WLR)
      • Table Decline in the number of WLR lines – 2008 – 2019
  • Fixed network operators
    • Table Decline in fixed-line revenue (PSTN, VoB) – 2006 – 2018
    • Table Decline in VoIP and PSTN traffic – 2016 – 2018
    • Table Decline in fixed-line traffic revenue – 2006 – 2018
    • Table Change in fixed-line service revenue by retail, wholesale – 2013 – 2018
    • ROYAL KONINKLIJKE PTT NEDERLAND (KPN)
      • Table Development of KPN's annual net line loss (consumer) – 2005 – 2019
      • Table Decline in the number of KPN's connected PSTN households (consumer) – 2005 – 2019
      • Table Change in the number of KPN's RGUs by platform (consumer) – 2015 – 2019
      • Table Development of KPN Group's financial data – 2009 – 2019
      • Table KPN financial data by sector (Netherlands) – 2005 – 2019
    • SCARLET TELECOM (STIPTE)
    • TELE2 NETHERLANDS
      • Versatel Telecom International
    • VODAFONEZIGGO
      • Table Development of VodafoneZiggo's financial data – 2006 – 2019
      • Table Change in VodafoneZiggo's subscriber base by platform – 2007 – 2019
  • Telecommunications infrastructure
    • NATIONAL TELECOM NETWORK
      • Table Fixed lines in services by type (retail) – 2008 – 2018
      • Table Proportion of fixed-lines churned and disconnected – 2015 – 2018
      • Table Decline in the number of fixed lines in service and teledensity – 2009 – 2024
    • INTERNATIONAL INFRASTRUCTURE
      • Table Growth in international internet bandwidth – 2009 – 2016
    • SMART INFRASTRUCTURE
      • Amsterdam
    • WHOLESALE
      • Wholesale broadband access
        • Table Development of KPN's wholesale connections by type – 2015 – 2019
  • Broadband market
    • INTRODUCTION AND STATISTICAL OVERVIEW
      • Market analysis
        • Table Proportion of retail broadband service connections with bundle types – 2015 – 2018
      • Government support
      • Broadband statistics
        • Table Change in the number of fixed broadband retail subscribers by platform – 2010 – 2018
        • Table Change in fixed-line broadband market share by technology – 2008 – 2018
        • Table Growth in the number of fixed broadband subscribers and penetration – 2009 – 2024
        • Table Change in the proportion of broadband connections by speed – 2010 – 2018
        • Table Development of broadband penetration by technology – 2007 – 2018
    • HYBRID FIBRE COAX (HFC) NETWORKS
      • Introduction
        • Table Increase in the number of retail cable broadband subscribers – 2009 – 2018
        • Table Development of cable broadband connections by speed – 2010 – 2018
      • VodafoneZiggo
        • Table Development of VodafoneZiggo's cable broadband financial data – 2006 – 2019
        • Table Growth in VodafoneZiggo's broadband subscriber base – 2007 – 2019
    • DIGITAL SUBSCRIBER LINE (DSL) NETWORKS
      • Introduction
        • Table Change in KPN's consumer retail broadband subscriber base – 2007 – 2019
        • Table Decline in the number of DSL subscribers – 2000 – 2018
        • Table Development of DSL broadband connections by speed – 2010 – 2018
      • VDSL
        • Table Increase in the number of premises connected and passed with upgraded copper – 2014 – 2018
    • FIBRE-TO-THE-PREMISES (FTTP) NETWORKS
      • Table Increase in the number of FttP premises connected and passed – 2006 – 2018
      • Table Growth in the number of FttP subscribers – 2006 – 2018
      • Table Change in the number of FttP retail and wholesale business connections – 2015 – 2018
      • Table Unbundled fibre broadband connections from KPN, by platform – 2015 – 2018
      • Table Development of fibre broadband connections by speed – 2013 – 2018
      • Regulating fibre
      • KPN
      • Government, councils and telcos involved
    • OTHER FIXED BROADBAND SERVICES
      • Wireless Local Loop (WLL)
      • Wireless LANS/Wi-Fi
      • WiMAX
      • Internet via satellite
  • Mobile communications
    • MARKET ANALYSIS
      • Table Decline in mobile retail and wholesale revenue – 2013 – 2018
      • Table Change in mobile services revenue by sector– 2008 – 2018
    • MOBILE STATISTICS
      • General statistics
        • Table Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
        • Table Change in mobile subscriber market share of subscribers by operator – 2006 – 2018
        • Table Change in prepaid and contract subscribers by market share (MNOS) – 2008 – 2018
        • Table Change in the number of prepaid and contract subscribers (retail, MNOs) – 2007 – 2018
        • Table Growth in the number of mobile antennae in service by technology – 2014 – 2019
        • Table Investment in mobile infrastructure – 2012 – 2018
    • MOBILE INFRASTRUCTURE
      • Digital networks
    • INTERNET OF THINGS (IOT)
      • Machine-to-Machine (M2M)
        • Table Increase in the number of M2M connections – 2010 – 2018
    • MOBILE VOICE
      • Table Growth in mobile voice traffic – 2007 – 2018
    • MOBILE DATA
      • Table Growth in mobile data traffic – 2008 – 2018
      • Table Growth in mobile data traffic, quarterly change – 2016 – 2018
      • Table Decline in SMS traffic – 2008 – 2018
      • Multimedia Messaging Services (MMS)
    • MOBILE BROADBAND
      • Table Growth in the number of active mobile broadband subscribers and penetration – 2009 – 2024
      • Table Change in the number of mobile broadband subscribers by type – 2009 – 2018
    • REGULATORY ISSUES
      • Spectrum regulations and spectrum auctions
        • Table 3G licence awards (spectrum, spectrum fees and admin fees) – July 2000
      • Mobile Termination Rates (MTRs)
        • Table Decline in wholesale termination revenue – 2007 – 2018
        • Table Increase in wholesale terminated traffic – 2010 – 2018
      • Mobile Number Portability (MNP)
      • Roaming
      • Network sharing
    • MAJOR MOBILE OPERATORS
      • KPN
        • Table Change in the number of KPN Mobile's consumer retail and wholesale subscribers – 2006 – 2019
        • Table Development of KPN Mobile's revenue by type – 2015 – 2019
        • Table KPN Mobile revenue by quarter – 2015 – 2019
        • Table KPN mobile monthly ARPU – 2006 – 2019
      • VodafoneZiggo
        • Table Development of VodafoneZiggo's mobile revenue – 2016 – 2019
        • Table Change in the number of VodafoneZiggo mobile subscribers – 2009 – 2019
        • Table VodafoneZiggo ARPU – 2009 – 2019
      • T-Mobile Netherlands
        • Table Change in the number of T-Mobile Netherlands' subscribers by type– 2006 – 2019
        • Table Development of T-Mobile Netherlands' financial data – 2006 – 2019
      • Mobile Virtual Network Operators (MVNOs)
        • Table Growth in the number of MVNO subscribers and market share – 2005 – 2018
    • MOBILE CONTENT AND APPLICATIONS
      • M-payments
      • Satellite mobile
  • Appendix – Historic data
    • Table Historic - Fixed lines in service and teledensity – 1999 – 2009
    • Table Historic - KPN Group financial data – 2004 – 2009
    • Table Historic - UPC Nederland subscribers – 2005 – 2014
    • Table Historic - KPN consumer market share by sector – 2007 – 2017
    • Table Historic – International internet bandwidth – 1998 – 2009
    • Table Historic - CPS connections – 2008 – 2014
    • Table Historic - Fixed-line traffic by type – 2008 – 2015
    • Table Historic - Tele2 Netherlands residential subscribers by type – 2007 – 2018
    • Table Historic - Tele2 Netherlands revenue by sector – 2007 – 2018
    • Table Historic - Unbundled MDF connections by type – 2008 – 2015
    • Table Historic - Broadband retail subscribers (cable modem, DSL, fibre) – 1999 – 2009
    • Table Historic - KPN/Reggefiber FttP activated premises – 2009 – 2015
    • Table Historic - UPC Nederland subscribers – 2005 – 2014
    • Table Historic - UPC Netherlands revenue (€) – 2007 – 2014
    • Table Historic - UPC Netherlands revenue by segment (€) – 2012 – 2014
    • Table Historic - Tele2 Netherlands' DSL subscribers – 2006 – 2018
    • Table Historic - Mobile (SIM) subscribers and penetration rate (regulator data) – 1999 – 2009
    • Table Historic - Vodafone Netherlands financial data – 2007 – 2017
    • Table Historic - VodafoneZiggo mobile subscribers – 2004 – 2019
    • Table Historic - T-Mobile Netherlands mobile service revenue – 2007 – 2016
    • Table Historic - T-Mobile Netherlands blended ARPU – 2006 – 2016
    • Table Historic - Mobile services market revenue (MNOs) – 2006 – 2015
    • Table Historic - KPN LTE subscribers – 2013 – 2015
    • Table Historic - Cumulative mobile numbers ported – 2003 – 2009
    • Table Historic - Vodafone Netherlands ARPU – 2004 – 2009
    • Table Historic - Vodafone Netherlands voice traffic – 2004 – 2016
    • Table Historic - Tele2 mobile subscribers – 2007 – 2018
    • Table Historic - Tele2 mobile revenue – 2012 – 2018

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