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Netherlands - Telecoms, IP Networks and Digital Media


Attention: There is an updated edition available for this report.

This annual report offers a wealth of information on the trends and developments in fixed-line and mobile telephony, Broadband, digital media, convergence and new technologies in the Netherlands. Subjects include:

  • Key country and telecom statistics
  • Market and industry analyses, trends and developments
  • Regulatory environment
  • Major players - revenues, subscribers, ARPU)
  • Infrastructure and fibre developments
  • Mobile voice and data markets
  • Converging media, including VoIP, VoD and IPTV
  • Broadband (fixed and mobile)
  • Fixed broadband forecasts through until 2018
  • Mobile subscriber forecasts through until 2014.


BuddeComm’s annual publication, Netherlands - Telecoms, IP Networks and Digital Media, provides a comprehensive overview of the trends and developments in the telecommunications and digital media markets in the Netherlands.

  The Dutch telecom market enjoys one of the most developed infrastructures in Europe, with near-comprehensive cable and DSL coverage providing a solid foundation for the country’s competitive converged service offerings. There are at least a dozen operators offering a double-play package, while several others offer full triple play services to more than a million subscribers. In addition, the country is at the forefront of fibre network development, benefiting from effective collaboration between national and local governments, municipalities and utilities. As a result, the Netherlands will maintain its broadband lead into the fibre age.

  Mobile penetration is above the European average, while the main providers T-Mobile, KPN and Vodafone have all invested strongly in technology upgrades to push consumer use of mobile data services.  

Netherlands - key telecom parameters - 2004; 2008
Sector | 2004 | 2008 |
Fixed-line service: |
Total subscribers (million) | 7.8 | 7.2 |
Annual change | -16% | -1% |
Fixed-line penetration (population) | 53% | 50% |
Broadband: |
Subscribers (million) | 2.97 | 5.88 |
Annual change | 55% | 5% |
Broadband penetration (population) | 18.3% | 35.8% |
Mobile services: |
Total subscribers (million) | 15.0 | 21.0 |
Annual change | 13% | 11% |
Mobile penetration (population) | 92% | 126% |
| (Source: BuddeComm)

  Key highlights:

  •          Regulatory uncertainty since 2005 regarding KPN’s All IP plans put a brake on alternative operator investment in equipping soon-to-be redundant exchanges. From mid-2010, exchanges will be phased out and current LLU providers will have to migrate to wholesale FttH or FttC solutions.
  •          The Netherlands is one of the main countries in the world to have significant FttH networks. By mid-2009 fibre accounted for about 6% of all broadband connections, which should rise to between 35% and 42% by 2013. KPN planned to ramp-up its efforts and investments in the sector in coming years, so fibre penetration could reach 95% by 2020-2025.
  •          The converged media market, including VoD and other media-rich services, has stimulated consumer demand for faster access speeds. KPN’s All-IP NGN is being matched by its principal cable competitors, UPC Nederland and Ziggo, which in 2010 will both provide 100Mb/s services using EuroDOCSIS 3.0 technology.
  •          Mobile data revenues are comparatively low in the Netherlands, representing only about 5% of total mobile revenue. Cost considerations discourage about half of users from spending anything on mobile data services, so to address this reticence mobile operators have introduced flat-fees and cheaper prices. Competition among the three HSPA providers should stimulate data use in coming years.
  Data in this report is the latest available at the time of preparation and may not be for the current year.

  The following notes provide some background to our scenario forecasting methodology:
  •          This report includes what we term scenario forecasts. By describing long-range scenarios we identify a band within which we expect market growth to occur. The associated text describes what we see as the most likely growth trend within this band.
  •          The projections shown in the tables in this report are based on our own historical information, as well as on telecommunication sector statistics from official and non-official, national and international sources. We assume a possible deviation of 15-20% around this data.
  •          All statistics for GDP, revenue, etc are shown in US$, in order to maintain consistency within and between markets. At the same time we acknowledge that this can introduce some irregularities.

1. Key Statistics
2. Telecommunications Market
2.1 Overview of the Netherlands’ telecom market
3. Regulatory Environment
3.1 History
3.1.1 EU regulatory framework
3.2 Regulatory authority
3.2.1 Netherlands Post and Telecommunications Authority (OPTA)
3.3 Telecom sector liberalisation in the Netherlands
3.3.1 Privatisation of KPN Nederland
3.3.2 Interconnect
3.3.3 Access
3.3.4 Number Portability (NP)
3.3.5 Carrier PreSelection (CPS)
4. Fixed Network Operators in the Netherlands
4.1 Overview of operators
4.1.1 Royal Koninklijke PTT Nederland (KPN)
4.1.2 UPC Nederland
4.1.3 Scarlet Telecom
4.1.4 Tele2 Netherlands
4.1.5 Ziggo
5. Telecommunications Infrastructure
5.1 National telecom network
5.2 International infrastructure
5.3 Regulatory issues
5.4 Wholesaling
5.4.1 Wholesale Line Rental (WLR)
6. Broadband Market
6.1 Overview
6.1.1 Wholesale broadband access
6.1.2 Broadband statistics
6.1.3 Government support
6.2 Cable modems
6.2.1 Ziggo
6.2.2 UPC Nederland
6.3 Asymmetrical Digital Subscriber Line (ADSL)
6.3.1 Leased lines
6.3.2 ADSL2+
6.3.3 VDSL
6.3.4 Rival networks
6.4 FttH networks
6.4.1 Regulating fibre
6.4.2 Wholesale fibre
6.4.3 Open access model
6.4.4 KPN
6.4.5 Glashart
6.4.6 Government, councils and telcos involved
6.4.7 FttH competition
6.4.8 All-IP network regulations
6.5 Broadband Powerline (BPL)
6.6 Wireless broadband
6.6.1 Wireless Local Loop (WLL)
6.6.2 Wireless LANS/WiFi
6.6.3 WiMAX
6.6.4 Internet via satellite
7. Convergence
7.1 Key general trends
7.2 Triple play models
7.3 Regulatory issues
7.3.1 VoIP
7.3.2 Cable tariffs
7.4 Digital TV
7.4.1 Overview
7.4.2 Digital Terrestrial TV (DTTV)
7.4.3 Free-to-Air (FTA) TV
7.4.4 Interactive TV (iTV)
7.4.5 TV-over-DSL (IPTV)
7.4.6 Video-on-Demand (VoD)
7.4.7 VoIP
7.4.8 Cable TV
7.4.9 Satellite TV
8. Mobile Communications
8.1 Overview of the Netherlands’ mobile market
8.1.1 Mobile statistics
8.1.2 Operator market shares
8.2 Regulatory issues
8.2.1 Spectrum regulations and spectrum auctions
8.2.2 Mobile termination rates (MTRs)
8.2.3 Mobile number portability (MNP)
8.2.4 Roaming
8.3 Mobile technologies
8.3.1 Digital
8.3.2 Third Generation mobile
8.4 Major mobile operators
8.4.1 KPN
8.4.2 Vodafone
8.4.3 T-Mobile
8.4.4 .mobi domain name
8.4.5 Mobile Virtual Network Operators (MVNOs)
8.5 Mobile voice services
8.5.1 Prepaid
8.5.2 Satellite mobile
8.6 Mobile data services
8.6.1 SMS
8.6.2 Multimedia Messaging Services (MMS)
8.6.3 General Packet Radio Services (GPRS)
8.6.4 Push-to-Talk (PTT)
8.6.5 High-Speed Downlink Packet Access (HSDPA)
8.6.6 BlackBerry
8.6.7 i-mode
8.6.8 iPhone
8.6.9 Location-based services (LBS)
8.6.10 Mobile TV
9. Forecasts
9.1 Forecasts - broadband subscribers to 2018
9.1.1 Scenario 1 - higher broadband subscriber growth
9.1.2 Scenario 2 - lower broadband subscriber growth
9.2 Forecasts
9.2.1 Forecasts - mobile ARPU to 2014
9.2.2 Forecasts - UMTS subscribers to 2014
10. Glossary of Abbreviations
List of Tables and Exhibits
Table 1 - Country statistics Netherlands - 2008
Table 2 - Telephone network statistics - 2008
Table 3 - Internet user statistics - January 2009
Table 4 - Broadband statistics - January 2009
Table 5 - Mobile statistics - March 2009
Table 6 - National telecommunications authorities
Table 7 - Telecom market turnover - 2006 - 2007
Table 8 - Unbundled loops and access lines - 2006 - 2009
Table 9 - LLU, shared access price - connection and monthly rental - 2005 - 2008
Table 10 - Cumulative mobile numbers ported - 2002 - 2008
Table 11 - Households with fixed telephony, market share by operator - 2004 - 2008
Table 12 - KPN net line loss - 2006 - 2009
Table 13 - KPN network channels, PSTN, ISDN, VoIP - consumer voice - 2005 - 2009
Table 14 - KPN consumer market share by sector - 2007 - 2009
Table 15 - KPN subscribers by sector - 2005 - 2009
Table 16 - KPN voice consumer market share - 2005 - 2008
Table 17 - KPN Group financial data - 2004 - 2009
Table 18 - KPN financial data by sector (Netherlands) - 2005 - 2009
Table 19 - UPC Nederland operating statistics - 2005 - 2009
Table 20 - UPC Netherlands revenue and annual change - 2005 - 2009
Table 21 - Tele2 Netherlands residential subscribers by type - 2007 - 2009
Table 22 - Tele2 Netherlands revenue by type - 2007 - 2009
Table 23 - Ziggo financial data - 2006 - 2007
Table 24 - Ziggo operating and subscriber data - 2006 - 2007
Table 25 - Ziggo market share in technology service area - 2006 - 2007
Table 26 - Fixed lines in service and teledensity - 1995; 1997; 1999 - 2009
Table 27 - KPN wholesale operating statistics - 2007 - 2009
Table 28 - Broadband household and IP-VPN penetration - 2002 - 2009
Table 29 - Broadband subscribers by major ISP - March 2009
Table 30 - Broadband penetration in Internet households - 2004 - 2009
Table 31 - Total broadband subscribers (cable modem, xDSL, fibre) - 1999 - 2009
Table 32 - Broadband penetration rate - 1999 - 2009
Table 33 - Broadband penetration by technology - 2007 - 2008
Table 34 - Cable modem subscribers - 2000 - 2009
Table 35 - Ziggo financial data - 2006 - 2008
Table 36 - Ziggo operating and subscriber data - 2006 - 2008
Table 37 - UPC Nederland subscribers - 2005 - 2009
Table 38 - KPN retail broadband subscribers by ISP - 2007 - 2009
Table 39 - DSL market share of broadband subscribers - 2004 - 2009
Table 40 - ADSL subscribers - 2000 - 2009
Table 41 - KPN consumer DSL subscribers - 2005 - 2009
Table 42 - Tele2 DSL subscribers - 2006 - 2009
Table 43 - Analogue / digital leased line use (historic) - 2003 - 2005
Table 44 - Leased line by capacity - September 2008
Table 45 - KPN broadband accesses - 2005 - 2009
Table 46 - FttH connections and subscribers - 2006 - 2009
Table 47 - FttH homes passed by province - March 2009
Table 48 - Planned FttH connections - 2007 - 2011
Table 49 - FttH homes passed and subscribed, by municipality - March 2009
Table 50 - Proportion of households with products from a single provider - 2005 - 2008
Table 51 - KPN subscribers with bundled services - 2008 - 2009
Table 52 - TV subscription market share by operator - September 2008
Table 53 - Digital TV subscriptions by operator - March 2009
Table 54 - TV statistics per market segment - 2005 - 2008
Table 55 - Digital TV distribution infrastructure market share - 2003 - 2008
Table 56 - Digitenne TV subscribers - 2006 - 2009
Table 57 - VoIP subscribers - 2005 - 2009
Table 58 - KPN VoIP subscribers - 2005 - 2009
Table 59 - UPC Nederland statistics per market segment - 2005 - 2009
Table 60 - UPC Nederland revenue - 2006 - 2009
Table 61 - Ziggo operating and subscriber data - 2006 - 2008
Table 62 - Satellite TV subscribers and household penetration - 2002 - 2008
Table 63 - Mobile services market revenue - 2004 - 2008
Table 64 - Operator share of mobile market revenue - 2007 - 2008
Table 65 - Mobile operators, subscribers and annual change - June 2009
Table 66 - Total mobile subscribers and penetration (regulator data) - 1997; 1999 - 2009
Table 67 - Market share of subscribers by operator - 2006 - 2008
Table 68 - Market share of net adds by operator - 2007 - 2008
Table 69 - 3G licence awards (spectrum, spectrum fees and admin fees) - July 2000
Table 70 - Mobile termination tariffs - 2006 - 2009
Table 71 - Cumulative mobile numbers ported - 2001 - 2008
Table 72 - European roaming charges - 2007 - 2009
Table 73 - KPN mobile subscribers by country - 1998 - 2009
Table 74 - KPN Mobile consumer retail subscribers - 2006 - 2009
Table 75 - KPN mobile service revenue by operator - 2006 - 2009
Table 76 - KPN mobile monthly ARPU - 2006 - 2009
Table 77 - Vodafone Netherlands financial data - 2007 - 2009
Table 78 - Vodafone Netherlands operating statistics - 2004 - 2009
Table 79 - T-Mobile (Netherlands) operating statistics - 2006 - 2009
Table 80 - MVNO subscribers - 2005 - 2008
Table 81 - Prepaid and contract subscribers by market share - 2004 - 2009
Table 82 - KPN Mobile retail prepaid subscribers - 2006 - 2009
Table 83 - KPN Mobile net adds: prepaid / contract - 2006 - 2009
Table 84 - T-Mobile prepaid subscribers - 2008 - 2009
Table 85 - KPN Mobile non-voice proportion of ARPU - 2004 - 2009
Table 86 - Premium SMS market feature overview by operator - 2009
Table 87 - KPN’s i-mode subscribers (historic) - 2002 - 2005
Table 88 - Forecast broadband subscribers - higher market growth scenario - 2007 - 2012; 2018
Table 89 - Forecast broadband subscribers - lower market growth scenario - 2007 - 2012; 2018
Table 90 - Forecast mobile ARPU - 2005 - 2010; 2014
Table 91 - Forecast UMTS subscriber growth - 2006 - 2014
Exhibit 1 - EU New Regulatory Framework (NRF)
Exhibit 2 - Forecast fixed-to-mobile interconnections tariffs - 2007 - 2009
Exhibit 3 - Plan of action and targets - 2003 - 2015
Exhibit 4 - Overview of media convergence

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