Morocco - Telecoms, Mobile and Broadband - Statistics and Analyses

Morocco - Telecoms, Mobile and Broadband - Statistics and Analyses

Morocco has developed one of the most advanced telecommunications markets in Africa, supported by the government’s Maroc Digital 2020 strategy to encourage the development of a digital economy and on the National Broadband Plan which aims to provide fixed or mobile broadband access to the entire population by 2022. The part-privatised incumbent telco Maroc Telecom remains the dominant player in the fixed-line sector though has effective competition in the mobile sector. A key regional player, Orange Group, entered the market through the acquisition of a major stake in the telco Médi Telecom.

Morocco’s fixed-line broadband market is dominated by Maroc Telecom. Despite regulatory efforts to enforce LLU and wholesale pricing there is little in the way of access to its networks and as a result the fixed-line broadband market has not developed to its potential. Nevertheless, a small number of operators, including Inwi and Orange Morocco, have begun to offer competing DSL services, albeit limited in reach. Despite these market limitations and Maroc Telecom’s near monopoly, Morocco has developed some of the lowest broadband prices and highest penetration rates in Africa. This has been helped by the excellent connectivity to international fibre cables.

The introduction and extension of mobile broadband services has gone far to improving access nationally. Mobile internet by mid-2019 accounted for 93.2% of all internet connections, leaving Maroc Telecom’s DSL service with most of the remainder. The dominance of mobile internet access is likely to continue given the improvements in LTE reach and capabilities, and the preference among consumers to adopt mobile solutions for both voice and data.

This report analyses Morocco’s fixed-line, broadband and mobile telephony sectors, including statistics, assessments of recent regulatory measures, details on licensing regimes and spectrum auctions, and profiles of the major players. The report also includes a range of subscriber forecasts to 2024.

Key developments:

Government progresses with several key telecom projects, rekindles interest in selling an 8% stake in Maroc Telecom;
Maroc Digital 2020 strategy takes shape;
Maroc Telecom designated as having SMP in several market areas;
New cable connecting Mali and Morocco comes online;
Amendment to Telecommunications Act aimed at giving greater powers to the regulator;
National Broadband Plan to 2022 extending reach of services;
Government extends telemedicine services to more rural areas;
MNP process amended to make number portings automated by end-2019;
Inwi launches Morocco’s first m-payment service;
Inwi and Maroc Telecom trial 5G technologies;
Report updates include the regulators market data to March 2019, telcos operating data to Q2 2019, Telecom Maturity Index charts and analyses, recent market developments.

Companies mentioned in this report:

Maroc Telecom, Orange Morocco (Médi Telecom, Méditel), Inwi (Wana), Vivendi, Zain, Morocco Trade and Development Services (MTDS)


  • Executive Summary
  • Key statistics
    • Table Top Level Country Statistics and Telco Authorities - Morocco – 2019 (e)
  • Telecommunications market
    • MARKET ANALYSIS
    • GOVERNMENT SUPPORT
    • REGIONAL AFRICA MARKET COMPARISON
      • TMI vs GDP
      • Mobile and mobile broadband
      • Fixed and mobile broadband
  • Regulatory environment
    • TELECOMMUNICATIONS LAW 1997
      • Telecom law amendments 2002
      • Telecom law amendments 2014
      • Telecom law amendments 2019
    • LAW 55-01 OF 2004
    • REGULATORY AUTHORITY
    • UNIVERSAL SERVICE
      • Universal Service Fund (USF)
    • TELECOM SECTOR LIBERALISATION
    • PRIVATISATION
    • INTERCONNECTION
    • NUMBER PORTABILITY (NP)
      • Table Growth in the number of fixed number portings – 2011 – 2019
    • UNBUNDLED LOCAL LOOP (ULL)
  • Fixed network operators
    • Table Change in fixed-line market share by provider – 2013 – 2019
    • MAROC TELECOM
      • Table Growth in the number of Maroc Telecom's domestic subscribers by type – 2011 – 2019
      • Table Change in Maroc Telecom's revenue – 2008 – 2019
      • Table Change in Maroc Telecom's EBITDA – 2008 – 2019
    • ORANGE MOROCCO (MÉDI TELECOM, MÉDITEL)
      • Table Growth in Orange Morocco's revenue (€) –2015 – 2019
    • INWI (FORMERLY WANA, MAROC CONNECT)
  • Telecommunications infrastructure
    • OVERVIEW OF THE NATIONAL TELECOMS NETWORK
      • Table Change in the number of fixed and fixed-wireless lines in service – 2005 – 2019
      • Table Change in the number of fixed lines in service and teledensity – 2009 – 2024
      • Table Decline in fixed-line voice traffic – 2013 – 2019
      • Table Decline in average fixed-line voice traffic – 2012 – 2019
      • Table Average revenue per fixed voice subscriber – 2012 – 2017
    • THE MARWAN NETWORK
    • VOIP
    • INTERNET EXCHANGE POINTS (IXPS)
    • PUBLIC CALL OFFICES (TELEBOUTIQUES)
      • Table Decline in the number of payphones in service – 2005 – 2019
    • INTERNATIONAL INFRASTRUCTURE
      • Table Increase in international internet bandwidth – 2009 – 2018
      • Submarine fibre
      • Terrestrial fibre and microwave
      • Satellite
    • DATA CENTRES
  • Broadband market
    • INTRODUCTION AND STATISTICAL OVERVIEW
      • Market analysis
      • Broadband statistics
        • Table Increase in the total number of internet subscribers, and penetration – 2009 – 2019
        • Table Increase in the number of fixed broadband subscribers and penetration – 2009 – 2024
    • DIGITAL SUBSCRIBER LINE (DSL) NETWORKS
      • Table Change in the market share of overall internet subscribers by ISP – 2012 – 2019
      • Table Change in the average revenue per internet subscriber – 2012 – 2019
      • Table Increase in the number of DSL subscribers – 2009 – 2019
      • Table Distribution of DSL access by speed (old style) –2012 – 2017
      • Table Distribution of DSL access by speed (new style) –2018 – 2019
      • Table Change in internet subscriber market share: DSL and mobile – 2009 – 2019
      • Maroc Telecom (Menara)
        • Table Increase in the number of Maroc Telecom's internet subscribers by access technology – 2009 – 2019
    • FIBRE-TO-THE-PREMISES (FTTP) NETWORKS
      • Table FttP broadband subscribers – 2017 – 2019
    • OTHER FIXED BROADBAND SERVICES
      • Satellite broadband
      • Broadband over Powerlines (BPL)
      • Wireless broadband
  • Digital economy
    • E-COMMERCE
      • Table Growth in the number and value of e-commerce transactions – 2014 – 2019
    • E-LEARNING
    • E-GOVERNMENT
    • TELE-MEDICINE
  • Mobile communications
    • MARKET ANALYSIS
    • MOBILE STATISTICS
      • General statistics
        • Table Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
        • Table Change in the number of prepaid and contract subscribers – 2012 – 2019
        • Table Change in the proportion of prepaid and contract subscribers – 2012 – 2019
        • Table Mobile market share of subscribers by operator – 2011 – 2019
      • Mobile voice
        • Table Fall in the average price per minute for mobile services – 2012 – 2019
        • Table Average mobile traffic per subscriber – 2012 – 2019
        • Table Change in mobile network voice traffic – 2005 – 2019
      • Mobile data
        • Table Fall in the number of SMS sent – 2005 – 2019
      • Mobile broadband
        • Table Growth in the number of mobile internet connections, by type – 2011 – 2019
        • Table Change in market share of mobile internet subscribers by provider – 2015 – 2019
        • Table Growth in the number of active mobile internet connections, and penetration – 2008 – 2019
    • REGULATORY ISSUES
      • SIM card registration
      • Licensing
      • Mobile Number Portability (MNP)
        • Table Growth in the number of mobile number portings – 2011 – 2019
      • Mobile Termination Rates (MTRs)
        • Table MTRs by operator – 2011 – 2019
    • MOBILE INFRASTRUCTURE
      • Analogue networks
      • Digital networks
    • MAJOR MOBILE OPERATORS
      • Itissalatt Al-Maghrib (IAM, Maroc Telecom)
        • Table Maroc Telecom's domestic mobile subscriber base and market share – 2011 – 2019
        • Table Change in the number of Maroc Telecom's mobile subscribers by platform – 2012 - 2019
        • Table Decline in Maroc Telecom's ARPU – 2009 – 2019
        • Table Change in Maroc Telecom's domestic mobile revenue – 2005 – 2019
      • Orange Morocco (Méditel)
        • Table Change in Orange Morocco's mobile subscriber base and market share – 2009 – 2019
        • Table Orange Morocco revenue – 2015 – 2019
      • Inwi (Wana)
        • Table Change in Inwi's mobile subscriber base and market share – 2011 – 2019
    • MOBILE CONTENT AND APPLICATIONS
      • Mobile payments, m-banking
      • Satellite mobile
  • Appendix – Historic data
    • Table Historic - International internet bandwidth – 1999 – 2009
    • Table Historic - Fixed lines in service and teledensity – 2005 – 2009
    • Table Historic - ICT use of services – 2010 – 2016
    • Table Historic - Dial-up internet subscribers – 2004 – 2017
    • Table Household penetration of internet by platform – 2014 – 2016
    • Table Historic - Maroc Telecom internet subscribers by access technology – 2003 – 2009
    • Table Historic - Internet subscribers and penetration – 2003 – 2009
    • Table Historic - Mobile subscribers and penetration rate – 2000 – 2009
    • Table Historic - Average SMS cost – 2010 – 2015
    • Table Historic - Multiple SIM card use among mobile subscribers – 2012 – 2016
    • Table Historic - Smartphone penetration – 2012 – 2016

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook