Kosovo - Telecoms, Mobile and Broadband - Statistics and Analyses

Kosovo - Telecoms, Mobile and Broadband - Statistics and Analyses

Kosovo has benefited from financial and regulatory assistance as part of the EU pre-accession process. The EU remains Kosovo's main trading partner and its main source of foreign direct investment. The economy is significantly driven by trade with Germany and Switzerland, where most expatriates live and work. Remittances from such workers form an important part of household incomes.

The telecom sector has been liberalised, and legislation has aligned the sector with the EU's revised regulatory framework. Measures have also been adopted relating to competition and to facilitating the market entry of new players. Nevertheless, poor telecom infrastructure has meant that fixed-line penetration remains low by European standards. Unlike most markets, the fixed-line broadband sector is dominated by new players, in particular the cable operator IPKO, a subsidiary of Telekom Slovenia.

Broadband penetration in Kosovo is developing slowly. There is effective competition between the main cable and DSL operators, though as yet there is little progress with the expansion of fibre networks: investment by the incumbent PTK, trading as Telecom Kosovo, in building an upgraded fibre-based NGN has been insufficient thus far, exacerbated by the company's financial difficulties. These difficulties encouraged the government in mid-2019 to prepare the sale of a majority stake in the company.

The mobile sector accounts for most telecom lines for voice services, as well as the greater part of telecom revenue. Two MNOs dominate the sector. Telenor Serbia and VIP Mobile stopped offering unlicensed mobile voice and data services in mid-2017 across border regions as part of a deal by which Kosovo secured its own dialling code.

Key Developments:

Kosovo completes switch to the 383 national dialling code;
Regulator sets revised MTR charges;
Regulator preps for additional mobile licences to be used for mobile broadband;
Vala expands LTE service reach;
Government again prepares to sell majority stake in Telecom Kosovo;
Albtelecom and PTK complete the second fibre-optic system between Albania and Kosovo;
Kosovo adopts new Law On Electronic Communications;
Report update includes the regulators annual report for 2017 market data to September 2019, telcos data to Q3 2019, Telecom Maturity Index charts and analyses, recent market developments.

Companies mentioned in this report:

Post and Telecommunications of Kosovo (Kosovo Telecom, Vala), IPKO, Artmotion, Kujtesa; Dukagjini Telecommunications, Dardafon.


  • Executive Summary
  • Key statistics
    • Table Top Level Country Statistics and Telco Authorities - Kosovo – 2019 (e)
  • Regional European Market Comparison
    • EUROPE TELECOM MATURITY INDEX BY TIER
      • Market Leaders
      • Market Challengers
      • Market Emergents
    • TMI VERSUS GDP
    • MOBILE AND MOBILE BROADBAND PENETRATION
    • FIXED VERSUS MOBILE BROADBAND PENETRATION
  • Country overview
  • Telecommunications market
    • MARKET ANALYSIS
      • Table Development of telecom revenue by sector – 2009 – 2019
      • Table Change in market share of revenue by sector – 2010 – 2019
      • Table Change in telecom ARPU – 2010 – 2019
      • Table Development of telecom market investment – 2013 – 2019
  • Regulatory environment
    • REGULATORY AUTHORITIES
    • FIXED-LINE DEVELOPMENTS
      • Market liberalisation
      • Privatisation
      • Interconnect
      • Access
      • Number Portability (NP)
    • MOBILE NETWORK DEVELOPMENTS
      • First mobile licence
      • Second mobile licence
      • Spectrum auctions
        • Table Spectrum auction - potential frequencies on offer
      • Mobile Termination Rates (MTRs)
      • MVNO Framework
      • Mobile Number Portability (MNP)
      • Roaming
  • Mobile market
    • MARKET ANALYSIS
    • MOBILE STATISTICS
      • Table Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
      • Table Change in the mobile market share of subscribers by main provider – 2009 – 2019
      • Table Decline in mobile market revenue – 2008 – 2019
      • Table Change in mobile traffic by type – 2013 – 2019
    • MOBILE INFRASTRUCTURE
      • 4G (LTE)
      • Other infrastructure developments
    • MOBILE DATA
      • Short Message Service (SMS)/Multimedia Messaging Service (MMS)
    • MOBILE BROADBAND
      • Table Growth in the number of mobile broadband subscribers and penetration – 2009 – 2024
    • MAJOR MOBILE OPERATORS
      • Vala
        • Table Change in the number of Vala's mobile subscribers – 2008 – 2019
      • IPKO
        • Table Growth in the number of IPKO's mobile subscribers – 2009 – 2019
      • Mobile Virtual Network Operators (MVNOs)
  • Fixed-line broadband market
    • INTRODUCTION AND STATISTICAL OVERVIEW
    • BROADBAND STATISTICS
      • Table Growth in the number of fixed-line broadband subscribers and penetration – 2009 – 2024
      • Table Growth in the number of IPKO's fixed broadband subscribers – 2006 – 2019
      • Table Change in broadband market share of subscribers by operator – 2010 – 2019
    • FIXED-LINE BROADBAND TECHNOLOGIES
      • Hybrid Fibre Coax (HFC) networks
      • Digital Subscriber Line (DSL) Networks
      • Other fixed broadband services
  • Fixed network operators
    • Table Change in market share of fixed-telephony subscribers by operator – 2011 – 2019
    • TELECOM KOSOVO
    • IPKO
      • Table Development of IPKO's revenue and investment – 2011 – 2019
    • KUJTESA
  • Telecommunications infrastructure
    • Table Change in the number of fixed line subscribers and teledensity – 2009 – 2024
    • Table Change in the number of fixed lines in service and teledensity – 2012 – 2019
  • Appendix – Historic data
    • Table Historic - Mobile subscribers and penetration rate – 2004 – 2009
    • Table Historic - Prepaid as proportion of total mobile subscribers – 2007 – 2012
    • Table Historic - broadband subscribers by operator – 2007 – 2012
    • Table Broadband market share by platform – 2007 – 2011; 2015 – 2016
    • Table Historic - Cable broadband subscribers – 2007 – 2012
    • Table Historic - DSL broadband subscribers – 2007 – 2012
    • Table Historic - Wireless broadband subscribers – 2007 – 2011
    • Table Historic - Fixed line subscribers and teledensity – 2004 – 2009
    • Table Historic - Proportion of telecom market investment by sector– 2015 – 2016
    • Table Historic - Fixed line voice traffic – 2010 – 2016
    • Table Historic - IPKO mobile revenue – 2010 – 2011
    • Table Historic - Telecom Kosovo financial data – 2007 – 2014
    • Table Historic - Telecom Kosovo financial data by sector – 2011 – 2014
    • Table Historic - Vala SMS traffic – 2009 – 2014
    • Table Historic - Vala mobile revenue – 2007 – 2014
    • Table Historic - Vala mobile on-net traffic – 2011 – 2015
  • Related reports

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