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Kosovo - Telecoms, Mobile and Broadband - Statistics and Analyses


Attention: There is an updated edition available for this report.

Kosovo begins using new country dialling code

Kosovo has benefited from financial and regulatory assistance as part of the EU pre-accession process. The EU remains Kosovo's main trading partner and its main source of foreign direct investment. The economy is significantly driven by trade with Germany and Switzerland, where most expatriates live and work. Remittances from such workers form an important part of household incomes.

The telecom sector has been liberalised, with legislation introduced in late 2012 to align with the EU's revised regulatory framework. It also adopted measures relating to competition and to facilitating the market entry of new players. Nevertheless, poor telecom infrastructure has meant that fixed-line penetration remains low by European standards. Unlike most markets, the fixed-line broadband sector is dominated by new players, in particular the cable operator Ipko, a subsidiary of Telekom Slovenia.

Broadband penetration in Kosovo is developing, though slowly. There is effective competition between the main cable and DSL operators, though as yet there is little progress with the expansion of fibre networks: investment by the incumbent PTK in building out an upgraded fibre-based NGN has been insufficient thus far, exacerbated by the company's financial difficulties. A fine 32 million fine imposed on PTK for a breach of contract against the MVNO Z Mobile was waived by the latter in May 2017, partly through concerns that PTK could not pay the fine.

Although there are a number of smaller ISPs the sector is dominated by only three players: PTK, Ipko and Kujtesa. Cable accounts for the majority of broadband connections.

The mobile sector accounts for most telecom lines for voice services, as well as the greater part of telecom revenue. Two MNOs dominate the sector. Telenor Serbia and VIP Mobile stopped offering unlicensed mobile voice and data services in mid-29017 across border regions as part of a deal by which Kosovo secured its own dialling code.

Key developments:

Telecom regulator prepares for multi-spectrum auction and number portability;
Kosovo begins using 383 national dialling code;
Regulator sets revised MTR charges to July 2018;
Z Mobile waives 32 million fine awarded to it against PTK;
Regulator preps for additional mobile licences to be used for mobile broadband;
Vala expands LTE service reach;
Albtelecom and PTK complete the second fibre-optic system between Albania and Kosovo;
Kosovo adopts new Law On Electronic Communications;
Ipko launches an 80Mb/s service offer;
Report update includes the regulator's annual report for 2016 market data to December 2017, telcos' data to Q1 2018, recent market developments.

Companies mentioned in this report:

Post and Telecommunications of Kosovo (Telecom Kosovo, Vala), Ipko, Artmotion, Kujtesa; Dukagjini Telecommunications, Dardafon.


1. Executive summary
2. Key statistics
3. Country overview
4. Telecommunications market
4.1 Market analysis
5. Regulatory environment
5.1 Regulatory authorities
5.2 Market liberalisation
5.3 Privatisation
5.4 Interconnect
5.5 Access
5.6 Number Portability (NP)
6. Fixed network operators
6.1 Post and Telecom of Kosovo (PTK)
6.2 Ipko
6.3 Kujtesa
7. Telecommunications infrastructure
8. Fixed-line broadband market
8.1 Introduction and statistical overview
8.2 Broadband statistics
8.3 Forecasts fixed broadband subscribers 2018; 2020; 2022
8.4 Fixed-line broadband technologies
8.4.1 Hybrid Fibre Coax (HFC) networks
8.4.2 Digital Subscriber Line (DSL) Networks
8.4.3 Other fixed broadband services
9. Mobile market
9.1 Market analysis
9.2 Mobile statistics
9.3 Mobile infrastructure
9.3.1 Digital networks
9.4 Mobile data
9.4.1 Short Message Service (SMS)/Multimedia Messaging Service (MMS)
9.5 Mobile broadband
9.6 Regulatory issues
9.6.1 First mobile licence
9.6.2 Second mobile licence
9.6.3 Spectrum auctions
9.6.4 Mobile Termination Rates (MTRs)
9.6.5 MVNO Framework
9.6.6 Mobile Number Portability (MNP)
9.6.7 Other infrastructure developments
9.7 Major mobile operators
9.7.1 Vala
9.7.2 Ipko
9.7.3 Mobile Virtual Network Operators (MVNOs)
10. Related reports
Table 1 Country statistics Kosovo 2017 (e)
Table 2 Telephone network statistics 2017 (e)
Table 3 Internet user statistics 2017 (e)
Table 4 Broadband statistics 2017 (e)
Table 5 Mobile statistics 2017 (e)
Table 6 National telecommunications authority
Table 7 Telecom revenue by sector 2009 2017
Table 8 Market share of revenue by sector 2010 - 2017
Table 9 Telecom market investment 2013 - 2017
Table 10 Market share of fixed-telephony subscribers by operator 2011 - 2017
Table 11 Telecom Kosovo financial data 2007 - 2014
Table 12 Telecom Kosovo financial data by sector 2011 - 2014
Table 13 Ipko revenue 2011 - 2018
Table 14 Ipko investment 2012 - 2017
Table 15 Fixed line subscribers and teledensity 2004 - 2018
Table 16 Fixed lines in service and teledensity 2012 - 2017
Table 17 Fixed-line broadband subscribers and penetration 2007 - 2018
Table 18 Historic - broadband subscribers by operator 2007 - 2012
Table 19 Ipko broadband subscribers 2006 - 2018
Table 20 Broadband market share of subscribers by operator 2010 - 2017
Table 21 Broadband market share by platform 2007 2011; 2015
Table 22 Total broadband subscribers and penetration 2013 - 2018
Table 23 Forecast broadband subscribers 2018; 2020; 2022
Table 24 Cable broadband subscribers 2007 - 2012
Table 25 DSL broadband subscribers 2007 - 2012
Table 26 Wireless broadband subscribers 2007 - 2011
Table 27 Mobile subscribers and penetration rate 2004 - 2019
Table 28 Mobile market share by subscribers 2004 - 2017
Table 29 Mobile market revenue 2008 - 2017
Table 30 Prepaid as proportion of total mobile subscribers 2007 - 2012
Table 31 Mobile traffic 2013 - 2017
Table 32 Vala SMS traffic 2009 - 2014
Table 33 Mobile broadband subscribers 2013 - 2017
Table 34 Mobile broadband penetration 2013 - 2017
Table 35 Vala subscribers 2008 2017
Table 36 Vala mobile revenue 2007 - 2014
Table 37 Vala mobile on-net traffic 2011 - 2015
Table 38 Ipko mobile revenue 2007 - 2011
Table 39 Ipko mobile subscribers 2009 - 2018
Chart 1 Telecom revenue by sector 2009 2017
Chart 2 Telecom Kosovo financial data 2007 2014
Chart 3 Fixed lines in service and teledensity 2004 2018
Chart 4 Mobile subscribers and penetration rate 2004 2019
Chart 5 Mobile market share by subscribers 2004 2017
Exhibit 1 Access, the local loop and unbundling an overview

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