Market Research Logo

Kosovo - Telecoms, Mobile and Broadband

The Kosovo - Telecoms, Mobile and Broadband report includes all BuddeComm research data and analysis on this country. Covering trends and developments in telecommunications, mobile, internet, broadband, infrastructure and regulation.


Executive summary

Since declaring in dependence in February 2008 Kosovo has received increasing official recognition by the international community and during 2009 successfully sought membership of international organisations such as the International Monetary Fund and the World Bank.

Considered a potential European Union candidate, Kosovo is a partner to the EU’s Stabilisation Tracking Mechanism, which aims to build an institutional, legislative, economic and social framework directed by the values and models subscribed to by the EU.

As part of the EU pre-accession process, Kosovo has received financial aid to build public institutions and improve cross-border cooperation under the EU fund Instrument for Pre-Accession Assistance. Kosovo is expected to receive €68.7 million during 2011 and €70.0 million during 2012 from the fund. The EU is Kosovo’s main trading partner and its main source of foreign direct investment.

Kosovo’s telecom industry has been liberalised and legislation has been introduced that adopts regulatory principles found in the EU’s regulatory framework for communications, which promotes competition as the most efficient way to offer communications products and services while ensuring universal access.

Prior to independence Kosovo operated its own telecom industry, with a separate ministry, regulator, network operators and service providers. Kosovo is yet to receive a country code from the International Telecommunication Union. Hence network operators in Kosovo at present use one of three country codes: Monaco (+377), Slovenia (+386) and Serbia (381).

Internet penetration in Kosovo is improving due to competition and government policy implemented in recognition of the potential of applying ICT to improve both social and economic development. Broadband accounts for the majority of Internet connections, with competition infrastructure-based in the absence of a network access regime.

Kosovo’s burgeoning mobile market is comprised of two mobile networks operators and a number of mobile virtual network operators. Competition has improved due to the increased number of service providers. Mobile services are available via both postpaid and prepaid tariff options, with the latter instrumental in popularising mobile voice services due to its inherent flexibility and affordability. Mobile data services such as SMS, MMS, GPRS and EDGE are also available and will become increasingly important as a source of new revenue as growth opportunities from new subscriber additions disappear in the maturing mobile voice market.

Marekt highlights:

Competition in the liberalised fixed market is evident as new market entrants account for a growing proportion of total fixed lines. Competition is infrastructure-based due to the present lack of a strong regulator regime in regards to network access.

Broadband represents the majority of Internet connections, with ADSL, cable and wireless available. Competition is infrastructure-based, with well-established and internationally-owned cable TV operators presenting strong competition to the ADSL offerings of the telecoms incumbent. A WiMAX network deployed by a cable TV operator offers near universal population coverage.

Digital TV programming is available from cable TV operators. The country’s main broadcasters have formed a consortium to promote digital terrestrial TV development.

Healthy competition in the mobile market is evident with two mobile network operators and two mobile virtual network operators offering services and pushing penetration levels to an estimated 90% in 2010.Kosovo broadband and telecoms statistics - 2008 - 2011

Sector20082009 (e)2010 (e)2011 (e)
Broadband (thousand)
Fixed broadband subscribers115140170200
Fixed broadband penetration rate6%7%8%10%
Subscribers to Telecoms Services (thousand)
Fixed-line telephone subscribers95105115125
Mobile phone subscribers5%5%6%6%
(Source: BuddeComm based on industry data)
This report covers trends and developments in telecommunications, mobile, Internet, broadband, digital TV. Subjects include:
0Market and industry analyses, trends and developments;
Facts, figures and statistics;
Industry and regulatory issues;
Infrastructure;
Major players, revenues, subscribers, ARPU, MOU;
Mobile voice and data markets;
Broadband (DSL, cable TV, wireless);
Broadcasting market.

  • Executive summary
    • Table Kosovo broadband and telecoms statistics - 2008 - 2011
  • Key statistics
    • Table Country statistics Kosovo - 2010
    • Table Telephone network statistics - 2010
    • Table Internet user statistics - 2010
    • Table Internet subscriber statistics - 2010
    • Table Broadband statistics - 2010
    • Table Mobile statistics - 2010
    • Table National telecommunications authority
    • Country overview
  • Telecommunications market
    • Overview of Kosovo's telecom market
  • Regulatory environment
    • Regulatory authorities
    • Telecom sector liberalisation in Kosovo
    • Privatisation
    • Interconnect
    • Access
    • Number portability (NP)
  • Fixed network operators in Kosovo
    • Post and Telecom of Kosovo (PTK)
    • IPKO
    • Kujtesa
  • Telecommunications infrastructure
    • Table Fixed lines in service and teledensity - 2004 - 2011
  • Internet market
    • Overview
      • Table Internet users, subscribers and penetration rates - 2008 - 2011
  • Broadband market
    • Overview
      • Table Fixed broadband subscribers and penetration rate - 2006 - 2011
      • Table Fixed broadband subscribers by access type - 2006 - 2011
      • Table IPKO broadband subscribers - 2006 - 2009
    • Asymmetric Digital Subscriber Line (ADSL)
    • Cable broadband
    • Wireless broadband
  • Digital media
    • Overview of broadcasting market
    • Cable TV
  • Mobile communications
    • Overview of Kosovo's mobile market
      • Table Mobile subscribers and penetration rate - 2004 - 2011
    • Regulatory issues
      • First mobile licence for Kosovo
      • Second mobile licence for Kosovo
      • MVNO Framework
      • Mobile number portability
    • Mobile technologies
      • Digital
    • Major mobile operators
      • Vala
        • Table Vala subscribers - 2008 - 2009
      • IPKO
      • Mobile Virtual Network Operators (MVNO)
    • Mobile voice services
      • Prepaid
    • Mobile data services
      • Short Message Service (SMS)/Multimedia Messaging Service (MMS)
      • General Packet Radio Service (GPRS)

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report