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Global - VoIP - Overview and Insights

Improved technology solutions have led to a robust VoIP market in recent years and this growth continues despite the economic downturn, due primarily to the fact that VoIP offers a cheaper alternative. While security and reliability concerns still need to be resolved; consumers and business are turning to VoIP in an effort to save costs. Japan, France and the USA continue to be some of the world’s hottest markets for IP telephony. Over the last couple years, Europe has also become a prime innovator in VoIP services, whether stand-alone, bundled as a triple play offer, or through fixed-mobile convergence packages.

This report provides insights and statistics on the worldwide VoIP market and provides a brief case study on two leading markets, France and Japan.

Latest developments:

Mobile VoIP is becoming a key area of focus, particularly in Europe and North America; In 2013 Facebook launched an initial VoIP service for its Facebook Messenger app; VoIP providers continue to look at the international long distance call segment for future growth opportunities; one of the other challenges for the VoIP market is establishing the extent to which it can and should be regulated.

Companies mentioned in this report include:

Skype; NTT; France Telecom; Comcast; Facebook.

Financial information includes:

Worldwide VoIP services market value.


1. Synopsis
2. VoIP market summary
2.1 Global VoIP subscribers
2.2 Global VoIP service providers
2.2.1 Skype
3. VoIP market insights
3.1 Mobile VoIP
3.1.1 USA and mobile VoIP
3.2 IMS
3.3 HD Voice
3.4 Integration with UC applications
4. Brief Case studies:
4.1 France
4.2 Japan
5. Related reports
Table 1 – Worldwide VoIP subscriber base – 2005; 2007; 2009; 2011; 2013
Table 2 – Worldwide VoIP services market value – 2010 - 2013
Table 3 - Largest VoIP providers by subscribers – mid-2008; mid 2011
Table 4 – Largest alternative VoIP providers by subscribers – 2009 - 2011
Table 5 – Worldwide registered users of Skype – 2007 - 2011
Table 6 – France - End-user traffic volume in minutes by sector – 2002 - 2011
Table 7 – France - End-user traffic growth by sector – 2002 - 2011
Table 8 – Japan - Fixed-line subscribers by technology – 1997 - 2012
Chart 1 – France - End-user traffic volume in minutes by sector – 2002 – 2011
Exhibit 1 – VoIP market – selected key developments
Exhibit 2 – Examples of large consumer VoIP service providers by region
Exhibit 3 – Skype in the classroom
Exhibit 4 – What is IMS?

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