The telecoms industry is currently involved in a massive transformation. Since the arrival of the internet, the focus of the industry has moved from providing defined end-products to becoming a facilitator in the development of a range of new products, companies, and indeed new industries.
Unfortunately ever since this change took place, the incumbents have fought tooth and nail against these developments. They wanted to maintain their traditional products for as long as possible and mainly for that reason most have continued to defend their monopolistic structures.
They lost the internet battle with the newly-emerging digital and social media companies; and they made a similar mistake in relation to mobile broadband, where they lost the battle to the smartphone companies.
The question now is whether they will be able to embrace the developments around the digital economy. Trans-sector services such as e-health, tele-education, e-government, smart grids, IoT (M2M), all require a utilities-based wholesale infrastructure that is separated from the retail services that will be carried over them.
The IoT is the next inflection point after connecting homes (fixed lines) and people (mobile). It will increase telecoms connections to billions of devices. The telcos have an opportunity to show leadership here as well, but this could equally become another internet-like development, driven by users and the internet industry.
Perhaps the best option for the telcos is to concentrate on the enormous demand for bandwidth. This needs to be managed, moved around the networks and made available at the edges, using converging wireless and fixed high-speed broadband infrastructure. IoT requires massive data processing through data centres and server farms, linked to an enormous requirement for real-time analytics.
IoT, M2M, bandwidth, ARPU, e-health, tele-education, smart grids, analytics, iPhone, smartphone, OTT, m-payment, e-payment, smart cards, e-commerce, mobile broadband, trans-sector.
Companies mentioned in this report:
Telstra, Telecom New Zealand and SingTel, Google, Yahoo, Skype, eBay, YouTube, iTunes, PayPal, Facebook, Apple, iTunes.