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2008 Europe - Telecoms, Mobile and Broadband in the Balkans West

This report covers the Balkan countries of Albania, Bosnia-Herzegovina, Croatia, Cyprus, Macedonia, Montenegro and Serbia (including Kosovo); it includes and developments in telecommunications, mobile, Internet, broadband, digital TV and converging media including broadband, triple play, IPTV as well as 3G developments are covered. Subjects include:

  • Market and industry analyses, trends and developments
  • Broadband facts, figures and statistics
  • Industry and regulatory issues
  • Major players, revenues, subscribers and network deployments
  • VoIP, ADSL, ADSL2+, FttH, WiFi, WiMAX, IPTV, VoD, triple play, digital TV and DTTV,
  • Mobile operators and market share, mobile TV, ARPU, 3G and HSDPA


EXECUTIVE SUMMARY

BuddeComm’s annual publication 2008 Europe - Telecoms, Mobile and Broadband in Balkans (West) profiles the emerging Balkan markets of Albania, Bosnia-Herzegovina, Croatia, Cyprus, Macedonia, Montenegro and Serbia (including Kosovo). Once an unsavoury corner of Europe, integration with the EU is driving economic development and change, a trend that has manifested itself in the region’s telecoms markets. Market liberalisation and competition is pushing down prices and increasing choice, which in turn is leading to increased take up of services.

The key trend dominating markets across the region is broadband, be it fixed, wireless or mobile. Incumbents are looking to xDSL to arrest the contracting fixed-line market, an acute situation give that fixed-line penetration in the region is low to begin with. Alternative operators, in most cases unable yet to gain cost-effective local loop access to offer competitive retail services, are deploying alternative broadband access networks such as WiFi and WiMAX. Mobile operators, competing in saturated mobile voice markets, are making use of deployed WCDMA/HSDPA networks to market aggressively priced mobile broadband access with prepaid data bundles.

This report presents an overview of the telecom markets in what are arguably some of Eastern Europe’s most promising, including an assessment of sector liberalisation and privatisation, together with the key regulatory measures which affect competition and investment. Emerging players in liberalised markets are introduced and new infrastructure deployments covered. The important broadband market is assessed, along with forecasts for broadband growth to 2018 in Croatia and Cyprus based on factors such as network investment, the regulatory environment and consumer demand. The report provides essential statistics covering the broadband, mobile and digital TV sectors, highlighting technological developments and the emergence of media convergence and triple play offerings.

Key highlights:

  • Fixed broadband take up across the region is gaining momentum, with annual growth rates of 200% in Bosnia-Herzegovina, 51% in Croatia, 62% in Cyprus, 22% in Macedonia, 63% in Montenegro and 167% in Serbia. Similar growth rates are expected in 2009 as most markets are in the early stages of development. Driving growth are the incumbents, which are deploying xDSL infrastructure as a precursor to convergence services such as IPTV, which is already available in Croatia, Cyprus, Montenegro, Serbia, with plans to introduce it in Macedonia.
  • Wireless broadband has established itself in the gap created by the lack of existing broadband infrastructure. Fixed or portable wireless broadband based on WiFi or WiMAX is available in all Balkan countries. However, the inherent lack of bandwidth found in wireless coupled with the consumer shift towards consumption of high-bandwidth multimedia content is leading some operators to re-evaluate the technology. This will become more evident in 2009 and 2010 as ADSL availability expands and competition intensifies.
  • Macedonia’s largest competing broadband provider, which despite possessing a wireless broadband network providing 95% population coverage, is constructing its own ADSL2+ network over which it plans to offer VoIP services. For more information, see chapter 5, page 72.
  • Montenegro’s pay TV market has developed overnight as a number of cable operators launched operations after receiving licences in 2007. However, the incumbent’s IPTV offering overshadows the pay TV market despite its third place ranking in terms of subscribers, due to the reach of its fixed-line network and its financial resources. During 2009 and 2010 BuddeComm expects consolidation to take place due to competition and the size of Montenegro’s market. For more information, see chapter 6.8, page 95.
  • Use of e-government services is growing year-on-year in Cyprus, as individuals and the majority of businesses utilise the Internet for interaction and transactions with administrative bodies. Similar e-government initiatives are underway in all other countries, with support coming from the EU. As Internet take up increases, usage of e-government and other Internet society services is expected to rise. For more information, see chapter 4.8.1.1, page 60.
  • Mobile operators in region are beginning to focus on mobile data, leveraging the now widely-available EDGE/WCDMA/HSDPA networks to launch aggressively priced mobile broadband services with prepaid data bundles. This trend is more evident in highly-penetrated markets where competing operators have deployed WCDMA/HSDPA networks such as in Croatia, Cyprus, Montenegro and Serbia. Competition is expected to force down prices and increase prepaid data bundles as revenue growth opportunities fade in highly-penetrated mobile voice markets. As mobile broadband tariff prices fall, in the medium term the mobile operators will be competing head-to-head with the fixed and portable wireless providers.

Balkans (West) - Mobile subscribers and penetration rate - March 2008
Country Subscribers Penetration

  • Albania 2,240,000 62.0%
  • Bosnia-Herzegovina 2,596,000 56.7%
  • Croatia 5,200,000 115.0%
  • Cyprus 1,358,000 157.7%
  • Macedonia 2,005,000 97.4%
  • Montenegro 1,104,000 169.8%
  • Serbia 10,400,000 101.9%* (Source: BuddeComm based on Global Mobile data)
Note: *Penetration was 111.7% for Serbia and 59.1% for Kosovo.

Paul Kwon
December 2008

Data in this report is the latest available at the time of preparation and may not be for the current year.

The following notes provide some background to our scenario forecasting methodology:

  • This report includes what we term scenario forecasts. By describing long-range scenarios we identify a band within which we expect market growth to occur. The associated text describes what we see as the most likely growth trend within this band.
  • The projections shown in the tables in this report are based on our own historical information, as well as on telecommunication sector statistics from official and non-official, national and international sources. We assume a possible deviation of 15-20% around this data.
  • All statistics for GDP, revenue, etc are shown in US$, in order to maintain consistency within and between markets. At the same time we acknowledge that this can introduce some irregularities.

This report covers the Balkan countries of Albania, Bosnia-Herzegovina, Croatia, Cyprus, Macedonia, Montenegro and Serbia (including Kosovo); it includes and developments in telecommunications, mobile, Internet, broadband, digital TV and converging media including broadband, triple play, IPTV as well as 3G developments are covered. Subjects include:

  • Market and industry analyses, trends and developments
  • Broadband facts, figures and statistics
  • Industry and regulatory issues
  • Major players, revenues, subscribers and network deployments
  • VoIP, ADSL, ADSL2+, FttH, WiFi, WiMAX, IPTV, VoD, triple play, digital TV and DTTV,
  • Mobile operators and market share, mobile TV, ARPU, 3G and HSDPA

1. ALBANIA
1.1 Key statistics
1.2 Telecommunications market
1.2.1 Overview of Albania’s telecom market
1.3 Regulatory environment
1.3.1 Background
1.3.2 Regulatory authority
1.3.2.1 Telecommunications Regulatory Entity (TRE)
1.3.3 Telecom sector liberalisation in Albania
1.3.3.1 Privatisation
1.3.3.1.1 Albtelecom
1.3.3.1.2 Albanian Mobile Communications
1.3.3.2 Interconnection
1.4 Fixed network operators in Albania
1.4.1 Overview
1.4.2 Albtelecom
1.4.3 Albanian Fibre Backbone (AFB)
1.5 Telecommunications infrastructure
1.5.1 National telecom network
1.5.2 International infrastructure
1.6 Internet market
1.6.1 Overview
1.6.1.1 Internet statistics
1.6.2 ISP market
1.7 Broadband market
1.7.1 Asymmetrical Digital Subscriber Line (ADSL)
1.8 Digital TV
1.8.1 Overview of broadcasting market
1.8.2 Cable TV
1.8.3 Satellite-based digital pay TV developments
1.8.4 Digital Terrestrial TV (DTTV)
1.9 Mobile communications
1.9.1 Overview of Albania’s mobile market
1.9.1.1 Mobile statistics
1.9.2 Regulatory issues
1.9.2.1 Second digital mobile licence
1.9.2.2 Third digital mobile licence
1.9.3 Mobile technologies
1.9.4 Major mobile operators
1.9.4.1 Albanian Mobile Communications (AMC)
1.9.4.2 Vodafone
1.9.4.3 Eagle Mobile
1.9.5 Mobile voice services
1.9.5.1 Prepaid
1.9.6 Mobile data services
1.9.6.1 Short Message Service (SMS)
1.9.6.2 Multimedia Messaging Service (MMS)
1.9.6.3 General Packet Radio Service (GPRS)
1.9.6.4 BlackBerry
1.9.6.5 Enhanced Data for GSM Evolution (EDGE)
1.9.6.6 Mobile TV
1.9.7 Mobile content and applications


2. BOSNIA-HERZEGOVINA
2.1 Key statistics
2.2 Telecommunications market
2.2.1 Overview of Bosnia-Herzegovina’s telecom market
2.3 Regulatory environment
2.3.1 Background
2.3.1.1 Telecommunications law of 1999
2.3.1.2 Law on Communications enacted 2002
2.3.1.3 Interconnection and access
2.3.1.4 Number portability, carrier preselection and carrier selection
2.3.1.5 Licences
2.3.2 Regulatory authority
2.3.2.1 Communications Regulatory Agency (CRA)
2.3.3 Telecom sector liberalisation in Bosnia-Herzegovina
2.3.4 Privatisation
2.3.4.1 BH Telecom
2.3.4.2 HT Mostar
2.3.4.3 Telekom Srpske
2.4 Fixed network operators in Bosnia-Herzegovina
2.4.1 Overview of operators
2.4.2 BH Telecom
2.4.3 HT Mostar
2.4.4 Telekom Srpske
2.5 Telecommunications infrastructure
2.5.1 National telecom network
2.6 Internet market
2.6.1 Overview
2.6.1.1 Internet statistics
2.6.2 ISP market
2.7 Broadband market
2.7.1 Overview
2.7.1.1 Broadband statistics
2.8 Convergence
2.8.1 Overview of broadcasting market
2.8.2 Digital TV
2.8.2.1 Cable TV
2.8.2.2 Digital Terrestrial TV (DTTV)
2.9 Mobile communications
2.9.1 Overview of Bosnia-Herzegovina’s mobile market
2.9.1.1 Mobile statistics
2.9.2 Regulatory issues
2.9.2.1 National licences
2.9.2.2 National roaming
2.9.2.3 Third generation (3G) mobile
2.9.3 Mobile technologies
2.9.3.1 Digital
2.9.4 Mobile operators
2.9.4.1 GSM BiH
2.9.4.2 Mobilna Srpske (m:tel)
2.9.4.3 HT Mobile (Eronet)
2.9.5 Mobile voice services
2.9.5.1 Prepaid cards
2.9.6 Mobile data services
2.9.6.1 Short Message Service (SMS)
2.9.6.2 Multimedia Messaging Service (MMS)
2.9.6.3 General Packet Radio Service (GPRS)
2.9.6.4 Enhanced Data for GSM Evolution (EDGE)
2.9.7 Mobile content and applications


3. CROATIA
3.1 Key statistics
3.2 Telecommunications market
3.2.1 Overview of Croatia’s telecom market
3.3 Regulatory environment
3.3.1 Background
3.3.2 Regulatory authority
3.3.3 Telecom sector liberalisation in Croatia
3.3.3.1 Privatisation
3.3.3.2 Interconnect
3.3.3.3 Access
3.3.3.4 Number portability
3.3.3.5 Carrier PreSelection (CPS)
3.4 Fixed network operators in Croatia
3.4.1 Introduction
3.4.2 T-Hrvatski Telekom (T-HT)
3.4.3 H1 Telekom (Portus)
3.4.4 Optima Telekom
3.4.5 Primatel
3.5 Telecommunications infrastructure
3.5.1 Telecoms & IT
3.6 Wholesaling
3.7 Internet market
3.7.1 Overview
3.7.1.1 Internet statistics
3.7.2 Croatia’s emerging Internet economy
3.7.2.1 E-government
3.7.2.2 E-education
3.8 Broadband market
3.8.1 Overview
3.8.1.1 Broadband statistics
3.8.2 Government support
3.8.3 Forecasts - broadband subscribers to 2018
3.8.3.1 Scenario 1 - higher broadband subscriber growth
3.8.3.2 Scenario 2 - lower broadband subscriber growth
3.8.4 Asymmetrical Digital Subscriber Line (ADSL)
3.8.5 Cable modems
3.8.6 Fibre-to-the-Home (FttH) networks
3.8.7 Wireless broadband
3.8.7.1 WiFi
3.8.7.2 WiMAX
3.9 Convergence
3.9.1 Triple play models
3.9.2 Overview of broadcasting market
3.9.3 Regulatory issues
3.9.4 Digital TV
3.9.4.1 Broadband TV (IPTV)
3.9.4.2 Cable TV
3.9.4.3 Satellite-based digital pay TV developments
3.9.4.4 Digital Terrestrial TV (DTTV)
3.10 Mobile communications
3.10.1 Overview of Croatia’s mobile market
3.10.1.1 Mobile statistics
3.10.2 Regulatory issues
3.10.2.1 Third GSM licence and 3G licences
3.10.2.2 Fourth GSM licence
3.10.2.3 Mobile Number Portability
3.10.3 Mobile technologies
3.10.3.1 Digital
3.10.3.2 Third generation (3G) mobile
3.10.4 Major mobile operators
3.10.4.1 T-Mobile Hrvatska
3.10.4.2 VIPnet
3.10.4.3 Tele2 Croatia
3.10.4.4 Mobile Virtual Network Operators (MVNOs)
3.10.5 Mobile voice services
3.10.5.1 Prepaid cards
3.10.6 Mobile data services
3.10.6.1 Short Message Service (SMS)
3.10.6.2 Multimedia Messaging Service (MMS)
3.10.6.3 General Packet Radio Service (GPRS)
3.10.6.4 Enhanced Data for GSM Evolution (EDGE)
3.10.6.5 BlackBerry
3.10.6.6 Mobile broadband
3.10.7 Mobile content and applications
3.10.7.1 M-commerce


4. CYPRUS
4.1 Key statistics
4.2 Country overview
4.3 Telecommunications market
4.3.1 Overview of the Cypriot telecom market
4.4 Regulatory environment
4.4.1 History
4.4.2 Regulatory authority
4.4.3 Telecom sector liberalisation in Cyprus
4.4.3.1 Privatisation
4.4.3.2 Interconnect
4.4.3.3 Access
4.4.3.4 Number portability
4.4.3.5 Carrier selection and carrier preselection
4.5 Fixed network operators in Cyprus
4.5.1 CyTA
4.5.1.1 CyTA SMP obligations
4.5.2 OTEnet
4.5.3 PrimeTel
4.6 Telecommunications infrastructure
4.6.1 National telecom network
4.6.2 International infrastructure
4.6.2.1 Submarine cable networks
4.6.2.2 Satellite networks
4.6.3 Telecoms & IT
4.7 Wholesaling
4.8 Internet market
4.8.1 Overview
4.8.1.1 Internet statistics
4.8.2 Cyprus’ emerging Internet economy
4.8.2.1 E-government
4.8.2.2 E-commerce
4.9 Broadband market
4.9.1 Overview
4.9.1.1 Broadband statistics
4.9.2 Asymmetric Digital Subscriber Line (ADSL)
4.9.3 Cable broadband
4.9.4 Fibre-to-the-Home (FttH)
4.9.5 Wireless broadband
4.9.6 Forecasts - broadband subscribers to 2018
4.9.6.1 Scenario 1 - higher broadband subscriber growth
4.9.6.2 Scenario 2 - lower broadband subscriber growth
4.10 Convergence
4.10.1 Overview of triple play models
4.10.2 Overview of broadcasting market
4.10.3 Digital TV
4.10.3.1 Broadband TV (IPTV)
4.10.3.2 Digital Terrestrial TV (DTTV)
4.10.3.3 Cable TV
4.10.3.4 Satellite-based digital pay TV developments
4.11 Mobile communications
4.11.1 Overview of Cyprus’ mobile market
4.11.1.1 Mobile statistics
4.11.2 Regulatory issues
4.11.2.1 Mobile number portabilility
4.11.2.2 Second GSM licence
4.11.2.3 EU roaming tariffs
4.11.2.4 3G licences awarded in Northern Cyprus
4.11.3 Mobile technologies
4.11.3.1 Digital
4.11.3.2 Third generation (3G) mobile
4.11.4 Major mobile operators
4.11.4.1 Cytamobile-Vodafone
4.11.4.2 MTN Cyprus
4.11.4.3 Kibris Telekom
4.11.5 Mobile voice services
4.11.6 Mobile data services
4.11.6.1 Short Message Service (SMS) and Multimedia Messaging Service (MMS)
4.11.6.2 General Packet Radio Service (GPRS)
4.11.6.3 Push-to-Talk (PTT)
4.11.6.4 Mobile TV
4.11.6.5 Mobile broadband
4.11.7 Mobile content and applications


5. MACEDONIA (FYROM)
5.1 Key statistics
5.2 Telecommunications market
5.2.1 Overview of Macedonia’s telecom market
5.3 Regulatory environment
5.3.1 History
5.3.2 Regulatory authority
5.3.2.1 Agency for Electronic Communications (AEC)
5.3.3 Telecom sector liberalisation in Macedonia
5.3.3.1 Privatisation
5.3.3.2 Interconnect
5.3.3.3 Access
5.3.3.4 Carrier selection and Carrier PreSelection
5.3.3.5 Number portability
5.4 Fixed network operators in Macedonia
5.4.1 Makedonski Telekomunikacii (MakTel)
5.5 Telecommunications infrastructure
5.5.1 National telecom network
5.5.2 International infrastructure
5.5.3 Telecoms & IT
5.6 Internet market
5.6.1 Overview
5.6.1.1 Internet statistics
5.6.2 Macedonia’s emerging Internet society
5.6.3 ISP market
5.6.3.1 MTnet
5.6.3.2 On.net
5.7 Broadband market
5.7.1 Overview
5.7.2 Wireless broadband
5.7.2.1 WiFi
5.7.2.2 WiMAX
5.8 Convergence
5.8.1 Overview of broadcasting market
5.8.2 Digital TV
5.9 Mobile communications
5.9.1 Overview of Macedonia’s mobile market
5.9.1.1 Mobile statistics
5.9.2 Regulatory issues
5.9.2.1 Third GSM licence
5.9.2.2 Third generation (3G) licence
5.9.2.3 Mobile number portability
5.9.3 Mobile technologies
5.9.4 Mobile operators
5.9.4.1 T-Mobile
5.9.4.2 Cosmofon
5.9.4.3 VIP
5.9.5 Mobile voice services
5.9.5.1 Prepaid
5.9.6 Mobile data services
5.9.6.1 Enhanced Data for GSM Evolution (EDGE)
5.9.6.2 BlackBerry
5.9.6.3 Mobile Internet
5.9.7 Mobile content and applications


6. MONTENEGRO
6.1 Key statistics
6.2 Telecommunications market
6.2.1 Overview of Montenegro’s telecom market
6.3 Regulatory environment
6.3.1 Background
6.3.2 Regulatory authority
6.3.2.1 Agency for Telecommunications (AGENTEL)
6.3.3 Telecom sector liberalisation in Montenegro
6.3.3.1 Privatisation of Telekom Montenegro
6.3.3.2 Interconnect
6.3.3.3 Carrier selection/carrier preselection
6.3.3.4 Tariffs
6.4 Fixed network operators in Montenegro
6.4.1 T-Crnogorski Telekom (Telekom Montenegro)
6.5 Telecommunications infrastructure
6.5.1 National telecom network
6.5.2 International infrastructure
6.6 Internet market
6.6.1 Overview
6.6.1.1 Internet statistics
6.6.2 ISP market
6.7 Broadband market
6.7.1 Overview
6.7.2 Asymmetric Digital Subscriber Line (ADSL)
6.7.3 Wireless broadband
6.8 Convergence
6.8.1 Overview of broadcasting market
6.8.2 Digital TV
6.8.2.1 Broadband TV (IPTV)
6.8.2.2 Cable TV
6.8.2.3 Satellite-based digital pay TV developments
6.8.2.4 Digital Terrestrial TV (DTTV)
6.9 Mobile communications
6.9.1 Overview of Montenegro’s mobile market
6.9.1.1 Mobile statistics
6.9.2 Regulatory issues
6.9.2.1 3G mobile licences awarded
6.9.3 Mobile technologies
6.9.3.1 Digital
6.9.3.2 Third generation (3G) mobile
6.9.4 Major mobile operators
6.9.4.1 ProMonte
6.9.4.2 T-Mobile Montenegro
6.9.4.3 m:tel (MTEL CG)
6.9.5 Mobile voice services
6.9.5.1 Prepaid
6.9.6 Mobile data services
6.9.6.1 Short Message Service (SMS)
6.9.6.2 Multimedia Messaging Service (MMS)
6.9.6.3 General Packet Radio Service (GPRS)
6.9.6.4 Enhanced Data for GSM Evolution (EDGE)
6.9.6.5 Mobile broadband
6.9.7 Mobile content and applications


7. SERBIA
7.1 Key statistics
7.2 Telecommunications market
7.2.1 Overview of Serbia’s telecom market
7.3 Regulatory environment
7.3.1 Telecommunications law of 1997
7.3.2 Telecommunications law of 2003
7.3.2.1 Kosovo
7.3.3 Regulatory authorities
7.3.3.1 Kosovo
7.3.4 Telecom sector liberalisation in Serbia
7.3.4.1 Kosovo
7.3.4.2 Privatisation
7.3.4.2.1 Mobi
7.3.4.2.2 Kosovo
7.3.4.3 Interconnect
7.4 Fixed network operators in Serbia and Kosovo
7.4.1 Telekom Serbia
7.4.2 Post and Telecom of Kosovo (PTK)
7.4.3 Kujtesa
7.5 Telecommunications infrastructure
7.5.1 National telecom network
7.5.1.1 Kosovo
7.5.2 International infrastructure
7.5.2.1 Satellite networks
7.5.3 Telecoms & IT
7.6 Internet market
7.6.1 Overview
7.6.1.1 Internet statistics
7.6.2 Serbia’s emerging Internet society
7.6.3 ISP market
7.6.3.1 Kosovo
7.7 Broadband market
7.7.1 Overview
7.7.2 Kosovo
7.7.3 Cable broadband
7.7.3.1 Kosovo
7.7.4 Asymmetric Digital Subscriber Line (ADSL)
7.7.5 Wireless broadband
7.7.5.1 WiMAX
7.7.5.2 WiFi
7.7.5.3 Kosovo
7.8 Convergence
7.8.1 Triple play models
7.8.2 Overview of broadcasting market
7.8.2.1 Kosovo
7.8.3 Regulatory issues
7.8.4 Digital TV
7.8.4.1 Broadband TV (IPTV)
7.8.4.2 Cable TV
7.8.4.2.1 Kosovo
7.8.4.3 Satellite-based digital pay TV developments
7.9 Mobile communications
7.9.1 Overview of Serbia’s mobile market
7.9.1.1 Mobile statistics
7.9.2 Regulatory issues
7.9.2.1 First mobile licence for Kosovo
7.9.2.2 Second mobile licence for Kosovo
7.9.2.3 Third mobile licence for Serbia
7.9.2.4 MTS’ operations in Kosovo
7.9.3 Mobile technologies
7.9.3.1 Digital
7.9.3.2 Third generation (3G) mobile
7.9.4 Major mobile operators
7.9.4.1 Telenor
7.9.4.2 Mobilna Telefonija Srbija (MTS)
7.9.4.3 VIP Mobile
7.9.4.4 Kosovo
7.9.4.4.1 Vala900
7.9.4.4.2 iPKO
7.9.5 Mobile voice services
7.9.5.1 Prepaid
7.9.6 Mobile data services
7.9.6.1 Short Message Service (SMS)
7.9.6.2 Multimedia Messaging Service (MMS)
7.9.6.3 General Packet Radio Service (GPRS)
7.9.6.4 Enhanced Data for GSM Evolution (EDGE)
7.9.6.5 BlackBerry
7.9.6.6 Mobile Internet
7.9.7 Mobile content and applications


8. GLOSSARY OF ABBREVIATIONS


LIST OF TABLES
Table 50 - Forecast broadband subscribers - stronger market growth scenario - 2008 - 2012; 2018
Table 51 - Forecast broadband subscribers - lower market growth scenario - 2008 - 2012; 2018
Table 52 - T-HT ADSL residential & business subscribers - 2002 - 2008
Table 53 - Audience share by broadcaster - prime time - 2004 - 2007
Table 54 - Audience share by broadcaster - all day - 2004 - 2007
Table 55 - MAXtv subscribers - 2006 - 2008
Table 56 - Mobile operators, subscribers and annual change - March 2008
Table 57 - Mobile subscribers and penetration rate - 1997 - 2008
Table 58 - T-Mobile financial data - 2004 - 2007
Table 59 - VIPnet financial data - 2004 - 2007
Table 60 - VIPnet prepaid, postpaid & blended monthly ARPU - 2004 - 2007
Table 61 - T-Mobile Hrvatska percentage prepaid subscribers - 2000 - 2007
Table 62 - VIPnet prepaid subscribers - 2004 - 2007
Table 63 - Country statistics Cyprus - 2008
Table 64 - Telephone network statistics - 2007
Table 65 - Internet user statistics - 2007
Table 66 - Internet subscriber statistics - 2007
Table 67 - Broadband statistics - 2007
Table 68 - Mobile statistics - March 2008
Table 69 - National telecommunications authority
Table 70 - CyTA interconnection rates - 2005 - 2007
Table 71 - Access agreements with CyTA by type - 2006 - 2008
Table 72 - Cost of Local loop unbundling and share access - 2006 - 2007
Table 73 - CyTA financial data - 2001 - 2007
Table 74 - Fixed lines in service and teledensity - 1995 - 2007
Table 75 - Workplace PC usage by employer size and industry type - 2004 - 2007
Table 76 - Workplace network usage by network type - 2004 - 2007
Table 77 - Internet users, subscribers and penetration rate - 1995 - 2007
Table 78 - Take up of e-government services by businesses - 2004 - 2007
Table 79 - Take up of e-government services by individuals - 2004 - 2007
Table 80 - Online trading as percentage of total turnover - 2005 - 2007
Table 81 - Proportion of businesses purchasing online - 2004 - 2007
Table 82 - Broadband subscribers by access type - 2007
Table 83 - Broadband subscribers and penetration rate - 2001 - 2007
Table 84 - Forecast broadband subscribers - higher market growth scenario - 2008 - 2012; 2018
Table 85 - Forecast broadband subscribers - lower market growth scenario - 2008 - 2012; 2018
Table 86 - Mobile operators, subscribers and annual change - March 2008
Table 87 - Mobile subscribers and penetration rate - 1995 - 2008
Table 88 - Ratio of prepaid to postpaid subscribers - 2000 - 2007
Table 89 - Country statistics Macedonia - 2008
Table 90 - Telephone network statistics - 2007
Table 91 - Internet user statistics - 2007
Table 92 - Internet subscriber statistics - 2007
Table 93 - Broadband subscribers - 2007
Table 94 - Mobile statistics - March 2008
Table 95 - National telecommunications authority
Table 96 - Makedonski Telekomunikacii - fixed lines in service - 2004 - 2007
Table 97 - Fixed lines in service and teledensity - 1995 - 2007
Table 98 - Internet users, subscribers and penetration - 1995; 1997; 1999 - 2007
Table 99 - Makedonski Telekomunikacii Internet subscribers by connection type - 2004 - 2007
Table 100 - MTnet dial-up subscribers and market share - 2004 - 2007
Table 101 - Broadband subscribers & penetration rate - 2005 - 2007
Table 102 - MakTel ADSL & leased line subscribers - 2004 - 2007
Table 103 - Mobile operators, subscribers and annual change - March 2008
Table 104 - Mobile subscribers and penetration rate - 1997 - 2008
Table 105 - T-Mobile MOU and ARPU - 2004 - 2007
Table 106 - T-Mobile financial data and annual change - 2004 - 2007
Table 107 - T-Mobile churn, subscriber acquisition costs & ARPU - 2004 - 2007
Table 108 - Cosmofon financial data and annual change - 2006 - 2007
Table 109 - VIP financial data - 2007
Table 110 - Ratio of prepaid to postpaid subscribers - 2005 - 2007
Table 111 - T-Mobile prepaid subscribers and total subscribers - 2004 - 2007
Table 112 - Country statistics Montenegro - 2008
Table 113 - Telephone network statistics - 2007
Table 114 - Internet user statistics - 2007
Table 115 - Broadband statistics - August 2008
Table 116 - Mobile statistics - March 2008
Table 117 - National telecommunications authority
Table 118 - Telecoms sector revenue - 2001 - 2007
Table 119 - T-Crnogorski Telekom PSTN and ISDN lines in service - 2005 - 2007
Table 120 - T-Crnogorski Telekom total traffic by sector - 2005 - 2007
Table 121 - Fixed lines in service and teledensity - 2001 - 2007
Table 122 - Internet users and penetration rate - 2001 - 2007
Table 123 - T-Com dial-up subscribers - 2005 - 2007
Table 124 - Broadband subscribers - 2006 - 2008
Table 125 - T-Com Internet ADSL and leased line subscribers - 2005 - 2007
Table 126 - Pay TV subscribers by operator - September 2008
Table 127 - Mobile operators, subscribers and annual change - March 2008
Table 128 - Mobile subscribers and penetration rate - 2004 - 2008
Table 129 - ProMonte financial data - 2005 - 2007
Table 130 - ProMonte monthly ARPU and monthly MOU - 2005 - 2007
Table 131 - T-Mobile MOU and ARPU - 2004 - 2007
Table 132 - Prepaid subscribers by operator - 2004 - 2007
Table 133 - SMS messages sent - 2001 - 2007
Table 134 - Country statistics Serbia - 2008
Table 135 - Telephone network statistics - 2007
Table 136 - Internet user statistics - 2007
Table 137 - Internet subscriber statistics - 2007
Table 138 - Broadband statistics - 2007
Table 139 - Mobile statistics - March 2008
Table 140 - National telecommunications authorities
Table 141 - Telecom market revenue by sector - 2007
Table 142 - Fixed network revenue and investment - 2005 - 2008
Table 143 - Telekom Serbia financial data - 2006 - 2007
Table 144 - Telekom Serbia fixed line revenue breakdown - 2006 - 2007
Table 145 - PTK revenue breakdown and annual change - 2006 - 2007
Table 146 - Fixed lines in service and teledensity - 2001 - 2008
Table 147 - Workplace PC usage by employer size and industry type - 2007
Table 148 - Workplace Network usage by network type - 2007
Table 149 - Internet users, subscribers and penetration rate - 1998 - 2007
Table 150 - Take up of e-government services by businesses - 2007
Table 151 - Take up of e-government services by individuals - 2007
Table 152 - Proportion of businesses purchasing online - 2007
Table 153 - Online trading as percentage of total turnover - 2007
Table 154 - Items purchased online by individuals - 2007
Table 155 - Online activities by individuals - 2007
Table 156 - Internet market revenue - 2005 - 2008
Table 157 - Dial-up subscribers - 2004 - 2007
Table 158 - Broadband subscriptions by connection type - 2004 - 2007
Table 159 - Broadband subscribers and penetration - 2005 - 2007
Table 160 - Kosovo broadband market share by subscribers - 2007
Table 161 - Cable TV market revenue, subscribers & penetration rate - 2004 - 2010
Table 162 - Mobile market revenue and investment - 2005 - 2008
Table 163 - Mobile operators, subscribers and annual change in Serbia - March 2008
Table 164 - Mobile operators, subscribers and annual change in Kosovo - March 2008
Table 165 - Mobile subscribers and penetration - 1998 - 2008
Table 166 - Telenor financial data - 2006 - 2007
Table 167 - Telenor prepaid and postpaid ARPU and MOU - 2006 - 2007
Table 168 - MTS revenue breakdown - 2006 - 2007
Table 169 - Total prepaid mobile users - 2005 - 2007
Table 170 - Telenor prepaid subscribers - 2006 - 2007


LIST OF EXHIBITS
Exhibit 1 - BlackBerry services defined
Exhibit 2 - Number Portability (NP) defined
Exhibit 3 - Carrier Selection (CS) and Carrier PreSelection (CPS) overview
Exhibit 4 - The EU regulatory framework for communications
Exhibit 5 - Access and the local loop
Exhibit 6 - Frequency bands - expressions of interest in Macedonia - 2007
Exhibit 7 - Cable TV licences awarded - January 2007

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