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Digital Economy - E-Government Transforming Services


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Many e-government services on offer around the world already provide citizens with relatively sophisticated services and the establishment of a fibre-based broadband network may see governments improve and broaden the range of web services even further. In 2013 the use of Big Data is becoming a key focus for the sector. In addition, mobile services are being incorporated into service offerings and cloud computing is becoming integrated. The Internet of Things (IoT) and M2M will also impact upon this sector.

This report provides broad information on e-government development and identifies the leading governments around the world. It discusses common applications, trends and the benefits and barriers to e-government. This report is designed to provide current observations, which may assist investors, analysts and industry participants in making investment and business decisions.

Key developments:

The e-government sector is beginning to evolve with attention turning towards cloud computing, green e-government, mobile services, whole-of-government approaches and citizen participation. Various published studies have ranked the following countries as leaders in e-government during 2011 and 2012: Australia; Canada; Denmark; Finland; France; Japan; Republic of Korea; Netherlands; Norway; UK and Northern Ireland; USA; Singapore; Spain; Sweden; Taiwan.


1. Synopsis
2. Market summary
2.1 Web-based government
2.2 Benefits of e-government
2.3 Barriers to e-government
3. Brief case studies
3.1 Overview
3.2 Gov 2.0 in South Korea
3.3 Gov 2.0 in Japan
3.4 Gov 2.0 in USA
4. Case study: E-government in Australia
4.1 Local e-government initiative from NDES
4.2 Australia ranked No 2 in world for cloud computing policies
4.3 Cloud service a new growth market
4.4 Survey on e-government services usage
4.5 Conclusions
4.6 Government deploys national TelePresence system
4.7 NBN Regional Legal Assistance Program
5. Market insights
5.1 Big Data a key focus in 2013
5.2 Fibre key to e-government
5.3 Governments need to have a broadband vision
5.4 Cloud computing and government
5.5 E-democracy
5.6 Apps development contests
5.7 Social media and e-government
5.8 M-government
5.9 The Internet of Things (IoT)/M2M
6. Published studies
6.1 Background information
6.2 United Nations 2012 report
6.3 United Nations 2010 report
6.4 Economic Intelligence Unit
6.5 Waseda University
7. Related reports
Table 1 – Global investment in e-government – 2010 - 2016
Table 2 – Estimated government recurrent expenditure – 2012
Table 3 – EIU digital economy ranking – top 15 countries – 2010
Table 4 – EIU e-readiness ranking – top 15 countries – 2009
Table 5 – Waseda University e-government ranking – top 10 countries – 2010 – 2012
Exhibit 1 – Definition: E-Government
Exhibit 2 – Examples of Web 2.0 tools available to governments
Exhibit 3 – Examples of common web based e-government applications
Exhibit 4 – Faster broadband speeds offer more than just fast internet
Exhibit 5 – Examples of key Cloud models
Exhibit 6 – Examples of government cloud projects
Exhibit 7 – United Nations e-government development ranking – top 20 countries – 2010; 2012
Exhibit 8 – The Economist Intelligence Unit (EIU) annual Digital Economy Rankings criteria

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