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Australia - Digital Economy - E-Government


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Australia - Digital Economy - E-Government

Governments are facing revenue and expenditure pressures that will only intensify in the coming decades as the Australian population ages. This is creating an urgent need to reduce costs, particularly in non-front line areas such as administration. At the same time, the public sector is at a crossroads of how services have been delivered in the past and how they will be delivered in the future. It is also facing structural changes, such as an increasingly mobile workforce and more complex service delivery channels.

To deal with these cost pressures and impending structural changes, governments will need to fundamentally change their policy-making and regulatory frameworks, and their approach to service delivery. Adopting digital technologies will be central to solving these problems, but it will also require comprehensive reforms to the public sector. However, such reforms are not just about cutting costs. Improvements to public sector efficiencies and effectiveness, and reduced administration costs can also flow on to a healthier national economy and enable improved services in areas such as health and education.

Many countries around the world are now well aware of the importance of e-government and many governments have shown leadership in developing online services. The benefits of e-government applications can include cutting costs and improving processes and information flow, but one of its primary aims is to improve customer service for citizens.

The government policy on the National Broadband Network has also sharpened its focus on the digital economy and the leadership role the government will have to play to kick-start developments in the area of e-government. This has resulted in the National Digital Economy Strategy, with now close to a 100 different projects being developed under this policy.

The government has also taken a leading role in developing a National Cloud Computing Strategy, which in turn has created trust within the broader industry to start adopting new opportunities that are becoming available here.


1. Synopsis
2. Statistical Overview of the Government Market
3. Government should take a leadership role in the digital economy
4. Coalition Government's Digital Agenda
4.1 Focussing on e-Government
4.2 Digital Transformation Office
5. National Digital Economy Strategy (NDES)
5.1 Introduction
5.2 Advancing Australia as a Digital Economy update to the NDES
5.3 Federal Government's Digital First Policy
5.4 Local e-government initiative from NDES
6. Government and cloud computing
6.1 Federal Government early adopter
6.2 National cloud computing strategy
6.3 Cloud rules for offshore storage of government data
7. Government deploys national TelePresence system
8. E-payment for NSW Government service
9. Survey on e-government services usage (2009)
9.1 Conclusions
10. Australia in the Global Innovation Index
10.1 Overview
10.2 Australian rankings
11. Related reports
Table 1 Estimated government recurrent expenditure 2012 - 2013
Table 2 - Government Cloud Computing examples
Table 3 Comparison of Australian measurements in the Global Innovation Index 2011 - 2014

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