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Australia - Digital Economy - E-Banking


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Australia - Digital Economy - E-Banking

Australians are one of the world's biggest users of online banking. EFT (electronic funds transfer) is very popular in Australia, and the BPAY consortium, owned by Australia's Big Four banks, is widely used to pay bills. However, the more consumer-driven developments such as m-banking too longer to emerge. After decades of procrastination, and ultimately pushed by development from companies such as Apple and Google, the era of m-payments has now taken off in a big way, with all four banks now facing breakneck growth in m-payments. Further expansions are expected in other sectors of m-banking as smartphones and tablets are quickly becoming customers' preferred way to interact with their banks. By 2015 it is expected that m-banking will overtake the online banking in the number of transactions done electronically.

Early m-payment trials started in the 1980s but PC online banking eventually became the first cab off the rank during the 1990s. BuddeComm assisted the Commonwealth Bank to set up the first national online banking system in the world, Telebank.

The arrival of the iPhone and since then the broader smartphone developments proved that the mobile operators' restrictive portal market could be bypassed and this produced an explosion in new mobile applications, to such an extent that the value of this market overtook the mobile portal market within two years; it is now the dominant m-commerce platform. Possibly within another year or two the open Android platform, together with an open API type access, will support more m-commerce and drive the development and uptake of m-payment facilities further.

Key developments:

Near Field Communications (NFC), person-to-person (P2P) payments Retail POS, contactless payments, interactive voice recognition (IVR).

Companies covered in this report include:

Commonwealth Bank, ANZ Bank, Westpac, National Australia Bank, Visa, MasterCard, mHITs, Hoyts, CabCharge, Taxis, Coles, Vodafone, Optus.


1. Synopsis
2. The banking sector
3. Trends and Developments
3.1 Cashless Australia
3.2 M-banking
4. Market Analyses
4.1 Banks were slow of the mark
4.2 Innovation remains a problem for the banks
4.3 Digital economy will affect bank fees
5. Trends and developments in mobile payments
5.1 Push for universal mobile payments system
5.2 e-payment trends
5.3 Consumer trends
5.4 Changes in the market
5.5 Bitcoin and other changes
6. Statistical information and surveys
6.1 How quickly a market can change
6.2 Impacting issues
6.3 Trends and Developments in mobile payments 2012
6.4 Impacting issues
7. Near Field Communications (NFC)
7.1 Wireless wave payments'
7.2 FLASHiZ
8. Projects and Services
8.1 Commonwealth Bank of Australia (CBA)
8.1.1 CBA m-banking overview
8.1.2 Homebuyers applications
8.1.3 NetBank
8.1.4 Mobile payment app Kaching
8.1.5 iPhones as payment terminals
8.1.6 MyWealth
8.2 Australia and New Zealand Bank (ANZ)
8.2.1 M-banking update
8.2.2 goMoney
8.2.3 ANZ ePOS
8.2.4 Smartphone trial
8.3 Westpac
8.3.1 Statistical overviews
8.3.2 Cash Tank app on Google Glass
8.3.3 Apples iBeacon
8.4 NAB
8.5 MasterCard
8.6 Visa's V.me
8.7 PayPal
8.8 Samsung phones with Visa m-payments
8.9 mHITs
8.10 NoQ
8.11 Mint Wireless
9. Contactless payments
9.1 Cabcharge
9.2 MasterCard PayPass
9.2.1 Overview
9.3 MasterCard PayPass and wallet services
9.3.1 Use a QR code to order fast-food at the movies
9.4 Visa payWave
9.5 Visa and Vodafone
9.6 Visa's wallet: V.me
9.7 Optus m-wallet trial
9.8 Eftpos
9.9 Users uptake sees speedier payments
10. Public transport payments
10.1 Cabcharge
10.2 TAXIS
10.3 goCatch
11. Telecoms online payment services
11.1.1 Optus
12. M-Commerce Developments
12.2 Background information
12.3 e-Insurance
12.4 SMS m-commerce
13. E-payment (separate report)
14. Global developments (separate report)
15. Premium rate SMS (PSMS) portals and applications (apps) (separate report)
16. Related reports
Table 1 Mobile phone usage as method of payment September 2013
Table 2 Why consumers used Bitcoins as a method of payment
Table 3 Popularity of contactless payments using smartphones 2011 - 2012
Exhibit 1 How appealing are contactless payments 2011 - 2012
Exhibit 2 PayPal SMB Statistics 2013
Exhibit 3 Overview of Q-Jumper and Easy Canteen by mHITs

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