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Australia - Broadband - Residential Market Statistics and Analysis

Australia - Broadband - Residential Market Statistics and Analysis

This report provides insights into a range of topics covering the usage of internet and broadband services in the residential sector, including overall statistics of residential telecoms market. It also includes BuddeComm estimates of the market as well as data from a number of market surveys covering consumer usage and behavioural patterns, in addition to internet and broadband usage statistics.

The report also analyses the drivers behind internet adoption among Australian households. Surveys covered include statistical overviews from the Australian Bureau of Statistics regarding computer and internet usage by a range of criteria. By the end of 2014, internet use was more prevalent than computer ownership, with Australians using devices such as mobiles, tablets and TVs to access the internet. Tablet use within households grew 12 percentage points in 2014, year-on-year, reaching 56% of households.

Please statistics on the business broadband market see Australia - Broadband - Statistical Overview. For a general overview see Australia - Fixed Broadband - Market Insights and Statistical Overviews.

Key developments:

Telecoms, mobile, residential internet usage and trends, telecoms complaints procedures; tablet penetration among households reaches 44%; ACMA Communications report for 2013; TIO survey to December 2014; Sensis survey 2014; ABS broadband market surveys to December 2014; recent market developments.


1. Synopsis
2. Statistical overview residential market total telecoms
3. Internet household statistics
3.1 Australian Bureau of Statistics (ABS) surveys and internet connectivity
3.2 Australian Communications and Media Authority (ACMA) surveys
3.2.1 Cloud usage
3.2.2 Hours spent online
4. Trends in the residential market
4.1 Data increases in volume
4.2 Mobile broadband no alternative to fixed line services.
4.3 Dial-up internet not hanging up, just yet
5. Household use of technology
5.1 Computer technologies
5.2 Broadband technologies
5.3 Internet social media activities
6. Other residential market surveys
6.1 Online services
6.2 Fixed broadband stats: a federal report
6.3 New generations survey
6.4 Customer service issues and the Telecommunications Industry Ombudsman (TIO)
6.5 Demand for cost-effective broadband
7. Related reports
Table 1 Revenue mix total spend of telecoms residential market 2014
Table 2 Historic - Total households versus internet enabled households 1999 - 2004
Table 3 Total households versus internet enabled households 2005 - 2014
Table 4 Broadband component of internet enabled households 2005 - 2015
Table 5 Proportion of internet households with children 2005 - 2009; 2010 - 2013
Table 6 Internet access households with children 2005 - 2009; 2010 - 2013
Table 7 Fixed-line broadband data usage by users 2008 - 2014
Table 8 Household/individual broadband connections 2012 - 2014
Table 9 Historic - Dial-up and broadband internet subscribers 2003 - 2004
Table 10 Dial-up and broadband internet subscribers 2005 - 2014
Table 11 Computerisation in the home 2014
Table 12 Proportion of the population using social networking sites 2011 - 2015
Table 13 Social network site users 2012 - 2015
Table 14 Top 5 online applications 2013 - 2014
Table 15 Use of internet applications 2009 - 2014
Table 16 New complaints to the TIO per 10,000 services in operation 2013 - 2014
Table 17 Total new complaints to the TIO 2006 - 2014
Table 18 Number of investigations by the TIO, by levels 2009 - 2014
Chart 1 Overview of households with internet access 2004 - 2014
Chart 2 Overview of the decline in dial-up subscriptions 2004 - 2014
Chart 3 Overview of new complaints to the TIO 2006 - 2014
Chart 4 Overview of consumer and SME complaints by level 2009 - 2014
Exhibit 1 Overview of the TIO complaint handling process

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