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Australia - Broadband - Residential Market Statistics


Attention: There is an updated edition available for this report.

This report provides insight into a range of topics covering the usage of internet and broadband services in the residential sector, including overall statistics of the $19 billion residential telecoms market. It also includes BuddeComm estimates of the market into 2013 as well as data from a number of market surveys covering consumer usage and behavioural patterns, in addition to internet and broadband usage statistics.

In this report BuddeComm provides an analysis of the drivers behind internet adoption among Australian households. Surveys covered include a statistical overview from the Australian Bureau of Statistics regarding computer and internet usage among Australian households. This provides a breakdown analysis of residential computer and internet usage by a wide range of criteria.

Please note that this report does not include broadband overview statistics, nor does it cover the business market. For these statistics, see the separate reports: Australia - Broadband - Statistical Overview and Australia - Broadband - Business Market Statistics.

Key developments:

Telecoms, mobile, residential internet usage and trends, telecoms complaints procedures, tablet penetration increasing in households as businesses slow on uptake.


1. Synopsis
2. Statistical overview residential market total telecoms
3. Internet household statistics
3.1 Australian Bureau of Statistics (ABS) surveys and internet connectivity
3.2 Australian Communications and Media Authority (ACMA) surveys
3.2.1 Cloud usage
3.2.2 Hours spent online
4. Trends in the residential market
4.1 Problems with broadband technology
4.2 Data increases in volume
4.3 Mobile broadband no alternative to fixed line services.
4.4 Dial-up internet not hanging up, just yet
5. Household use of technology
5.1 Computer technologies
5.2 Broadband technologies
5.3 Internet social media activities
6. Other residential market surveys
6.1 Stats on children and technology
6.2 New generations survey
6.3 Customer service issues and the Telecommunications Industry Ombudsman (TIO)
6.4 Demand for cost-effective broadband
7. Related reports
Table 1 Revenue mix total spend of telecoms residential market 2013
Table 2 Service providers' market share and revenue in the residential market 2013
Table 3 Total households versus internet enabled households 1999 - 2012
Table 4 Broadband component of internet enabled households 2005 - 2012; 2015
Table 5 Internet access households with children 2005 - 2009; 2010 - 2011
Table 6 Internet usage by age group 2010
Table 7 Fixed-line broadband data usage by users 2008 - 2013
Table 8 Fixed-line broadband data usage by users 2012s - 2013
Table 9 Dial-up and non-dial-up internet subscribers 2003 - 2012
Table 10 Computerisation in the home 2012
Table 11 Top 5 social networking age groups 2011 - 2012
Table 12 Total new complaints to the TIO 2006 - 2012
Table 13 Number of complaints to the TIO by levels 2009 - 2012
Chart 1 Overview of residential market revenue and market share by major provider 2013
Chart 2 Overview of households with internet access 2004 - 2012
Chart 3 Overview of the decline in dial-up subscriptions 2004 - 2012
Chart 4 Overview of new complaints to the TIO 2006 - 2012
Chart 5 Overview of consumer and SME complaints by level 2009 - 2012
Exhibit 1 Overview of the TIO complaint handling process

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