Unified Communications & Collaboration (UCC) Market Size By Platform (Telephony [IP Phones, IP PBX], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), By Deployment Model (On-premise, Cloud/Unified Communications as a Service (UCaaS), Hybrid), By Application (IT & Telecom, BFSI, Public Sector, Retail, Healthcare, Education), Industry Analysis Report, Reginal Outlook (U.S., Canada, UK, Germany, France, Italy, Spain, Netherlands, China, Japan, Australia & New Zealand (ANZ), South Korea, India, Singapore, Brazil, Mexico, Argentina, GCC, South Africa), Growth Potential, Competitive Market Share & Forecast, 2019 - 2025
Unified Communications & Collaboration (UCC) market is projected to surpass USD 60 billion by 2025. The market growth is attributed to factors such as penetration of smartphones and the growing need among organizations to streamline their business communication process flows. The rising usage of smartphones globally has compelled the UCC vendors to create mobile unified communications that will enable enterprises to access UC applications through a single interface. Moreover, the growing investments in 5G networks will also support the adoption of modern enterprise communication solutions.
With the increase in digitization, organizations are now focusing on geographic expansion due to which managing business communication processes has become a difficult task. The need for the UCC system is to consolidate communication processes under a unified framework that can be managed easily. This reduces operational cost for organizations and their expansion globally. With the rapid adoption of cloud computing, they are constantly involved in modernizing their communication infrastructure to enable business communication across diverse geographical business units.
Another factor driving the UCC market growth is the rising trend of Bring Your Own Device (BYOD). The trend has added to the complexity of handling different communication channels in enterprises. To address this challenge, UCC solutions are widely being deployed by organizations to streamline communication functions easily.
Conferencing platforms are expected to witness the highest growth of over 12% during the forecast period. The platforms, such as audio and video conferencing, ease communication process among businesses and provide various benefits such as improved competitive advantage, improved productivity & employee satisfaction, and improving the demand for these platforms over the forecast period.
In the telephony market, the IP PBX market is projected to witness the fastest growth rate with a CAGR of over 8% from 2019 to 2025. The major factor driving the market is its easy support and reduced network latency. The majority of the hosted IP PBX providers have already started offering customized services, allowing users to connect to other servers without getting disconnected.
The on-premise deployment model held a dominant UCC market share of over 55% in 2018 and is expected to maintain its dominant share by 2025. As the on-premise model offers enterprises with the complete software and hardware service control, enterprises are widely using this model to have accessibility to equipment anytime for troubleshooting while managing disaster recovery.
The BFSI market is expected to register the fastest growth rate from 2019 to 2025 with a CAGR of over 11% due to the rapid adoption of UCC solutions to improve their profitability and way of conducting business. The financial institutions are using tools, such as mobile messaging and video conferencing, to personalize their relationships with customers to improve customer satisfaction. The growing use of such tools to facilitate seamless communication process and benefit from multichannel communications internally & externally will foster the UCC market growth in the BFSI sector.
The Asia Pacific UCC market is expected to grow at a CAGR of over 12% during the forecast timeline. The market growth is driven by the adoption of cloud-based UCC solutions and various government initiatives for modernizing ICT infrastructure. For instance, the South Korea Ministry of Science and ICT along with the major carriers in the country have drafted a plan to set up a nation-wide infrastructure by 2020. The huge penetration of low-cost smartphones in countries including China and Japan will also contribute toward market growth.
The key players operating in the UCC market are focusing on various business growth strategies such as new product developments and partnerships. This enables them to expand their existing portfolio and help them to increase their geographical reach to offer solutions to the uncaptured market segments. For instance, in July 2016, Arkadin Singapore, an NTT Communications company, launched Arkadin Total Connect, a Microsoft Skype for Business hosted service. The UCC portfolio for an all-in-one cloud solution offers an integrated UCC ecosystem equipped with web/audio/video conferencing, Office 365, and contact center.
Furthermore, in November 2017, Beijing 263 Enterprise Communications Co., Ltd., one of the leading providers of enterprise SaaS services in China, and Arkadin, a provider of cloud communications (including UCC solutions), entered into a partnership to provide improved cloud communication solutions in the Chinese market. By joining forces to combine their respective expertise, the companies offer high-quality services including video/audio/web conferencing, unified communications, and web events. In October 2017, Ricoh, a global unified communications provider, partnered with Videxio, a provider of cloud-based video conferencing solutions, to extend its ‘Ricoh Unified Communication System (Ricoh UCS) Advanced’ to the Japanese market.
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