Unified Communications & Collaboration (UCC) Market Size By Platform (Telephony [IP Phones, IP PBX], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), By

Unified Communications & Collaboration (UCC) Market Size By Platform (Telephony [IP Phones, IP PBX], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), By Deployment Model (On-premise, Cloud/Unified Communications as a Service (UCaaS), Hybrid), By Application (IT & Telecom, BFSI, Public Sector, Retail, Healthcare, Education), Industry Analysis Report, Reginal Outlook (U.S., Canada, UK, Germany, France, Italy, Spain, Netherlands, China, Japan, Australia & New Zealand (ANZ), South Korea, India, Singapore, Brazil, Mexico, Argentina, GCC, South Africa), Growth Potential, Competitive Market Share & Forecast, 2019 - 2025

Unified Communications & Collaboration (UCC) market is projected to surpass USD 60 billion by 2025. The market growth is attributed to factors such as penetration of smartphones and the growing need among organizations to streamline their business communication process flows. The rising usage of smartphones globally has compelled the UCC vendors to create mobile unified communications that will enable enterprises to access UC applications through a single interface. Moreover, the growing investments in 5G networks will also support the adoption of modern enterprise communication solutions.

With the increase in digitization, organizations are now focusing on geographic expansion due to which managing business communication processes has become a difficult task. The need for the UCC system is to consolidate communication processes under a unified framework that can be managed easily. This reduces operational cost for organizations and their expansion globally. With the rapid adoption of cloud computing, they are constantly involved in modernizing their communication infrastructure to enable business communication across diverse geographical business units.

Another factor driving the UCC market growth is the rising trend of Bring Your Own Device (BYOD). The trend has added to the complexity of handling different communication channels in enterprises. To address this challenge, UCC solutions are widely being deployed by organizations to streamline communication functions easily.

Conferencing platforms are expected to witness the highest growth of over 12% during the forecast period. The platforms, such as audio and video conferencing, ease communication process among businesses and provide various benefits such as improved competitive advantage, improved productivity & employee satisfaction, and improving the demand for these platforms over the forecast period.

In the telephony market, the IP PBX market is projected to witness the fastest growth rate with a CAGR of over 8% from 2019 to 2025. The major factor driving the market is its easy support and reduced network latency. The majority of the hosted IP PBX providers have already started offering customized services, allowing users to connect to other servers without getting disconnected.

The on-premise deployment model held a dominant UCC market share of over 55% in 2018 and is expected to maintain its dominant share by 2025. As the on-premise model offers enterprises with the complete software and hardware service control, enterprises are widely using this model to have accessibility to equipment anytime for troubleshooting while managing disaster recovery.

The BFSI market is expected to register the fastest growth rate from 2019 to 2025 with a CAGR of over 11% due to the rapid adoption of UCC solutions to improve their profitability and way of conducting business. The financial institutions are using tools, such as mobile messaging and video conferencing, to personalize their relationships with customers to improve customer satisfaction. The growing use of such tools to facilitate seamless communication process and benefit from multichannel communications internally & externally will foster the UCC market growth in the BFSI sector.

The Asia Pacific UCC market is expected to grow at a CAGR of over 12% during the forecast timeline. The market growth is driven by the adoption of cloud-based UCC solutions and various government initiatives for modernizing ICT infrastructure. For instance, the South Korea Ministry of Science and ICT along with the major carriers in the country have drafted a plan to set up a nation-wide infrastructure by 2020. The huge penetration of low-cost smartphones in countries including China and Japan will also contribute toward market growth.

The key players operating in the UCC market are focusing on various business growth strategies such as new product developments and partnerships. This enables them to expand their existing portfolio and help them to increase their geographical reach to offer solutions to the uncaptured market segments. For instance, in July 2016, Arkadin Singapore, an NTT Communications company, launched Arkadin Total Connect, a Microsoft Skype for Business hosted service. The UCC portfolio for an all-in-one cloud solution offers an integrated UCC ecosystem equipped with web/audio/video conferencing, Office 365, and contact center.

Furthermore, in November 2017, Beijing 263 Enterprise Communications Co., Ltd., one of the leading providers of enterprise SaaS services in China, and Arkadin, a provider of cloud communications (including UCC solutions), entered into a partnership to provide improved cloud communication solutions in the Chinese market. By joining forces to combine their respective expertise, the companies offer high-quality services including video/audio/web conferencing, unified communications, and web events. In October 2017, Ricoh, a global unified communications provider, partnered with Videxio, a provider of cloud-based video conferencing solutions, to extend its ‘Ricoh Unified Communication System (Ricoh UCS) Advanced’ to the Japanese market.


Chapter 1. Methodology & Scope
1.1. Methodology
1.1.1. Initial data exploration
1.1.2. Statistical model and forecast
1.1.3. Industry insights and validation
1.1.4. Scope
1.1.5. Definitions
1.1.6. Methodology and forecast parameters
1.2. Data Sources
1.2.1. Primary
1.2.2. Secondary
1.2.2.1. Paid sources
1.2.2.2. Public sources
Chapter 2. Executive Summary
2.1. UCC industry 360º synopsis, 2014 - 2025
2.1.1. Business trends
2.1.2. Regional trends
2.1.3. Platform trends
2.1.3.1. Telephony trends
2.1.3.2. Collaboration trends
2.1.3.3. Unified messaging trends
2.1.3.4. Conferencing trends
2.1.4. Deployment model trends
2.1.5. Application trends
Chapter 3. UCC Industry Insights
3.1. Introduction
3.2. Benefits of UCC
3.2.1. Single, flexible infrastructure
3.2.2. Reduced costs
3.2.3. Increased business productivity
3.2.4. Enhanced customer satisfaction
3.2.5. Improved mobility
3.3. Industry segmentation
3.4. Industry landscape, 2014-2025
3.5. Evolution of UCC technology
3.6. Industry ecosystem analysis
3.7. UCC architecture analysis
3.8. Technology & innovation landscape
3.8.1. Mobile-first models for UCC
3.8.2. AI, AR, and IoT
3.8.3. WebRTC
3.8.4. Application and workflow integration
3.9. Regulatory landscape
3.9.1. Markets in Financial Instruments Directive (MiFID)
3.9.2. The Privacy and Electronic Communications (EC Directive) Regulations 2003
3.9.3. The Dodd-Frank Act
3.9.4. Health Insurance Portability and Accountability Act (HIPAA)
3.9.5. The Protection of Personal Information Act (2013)
3.9.6. Electronic Communications and Transactions Act 25 of 2002
3.9.7. Nigeria Communications Act (2003)
3.10. Industry impact forces
3.10.1. Growth drivers
3.10.1.1. Rapid adoption of mobile devices
3.10.1.2. Growing popularity of the BYOD trend
3.10.1.3. Growing need for streamlining business communication process flows
3.10.1.4. Growing popularity of Unified Communications as a Service (UCaaS)
3.10.1.5. Reduction in administration and maintenance cost
3.10.1.6. Growing enterprise social media uptake
3.10.2. Industry pitfalls & challenges
3.10.2.1. Concerns regarding data security
3.10.2.2. Interoperability issues with existing assets
3.10.2.3. Limited in-house capabilities to execute and manage the roll-out
3.11. Industry news
3.12. Porter's analysis
3.13. PESTEL analysis
3.14. Growth potential analysis
Chapter 4. Competitive Landscape, 2018
4.1. Introduction
4.2. Competitive analysis of key market players
4.2.1. Avaya
4.2.2. Cisco
4.2.3. Mitel
4.2.4. Microsoft
4.3. Competitive analysis of other prominent vendors
4.3.1. Alcatel-Lucent Enterprise (ALE)
4.3.2. BT
4.3.3. 8x8
4.3.4. RingCentral
Chapter 5. UCC Market, By Platform
5.1. Key trends, by platform
5.2. Telephony
5.2.1. Telephony market estimates and forecast, 2014-2025
5.2.2. IP phones
5.2.2.1. IP phones market estimates and forecast, 2014-2025
5.2.3. IP PBX
5.2.3.1. IP PBX market estimates and forecast, 2014-2025
5.3. Collaboration
5.3.1. Collaboration market estimates and forecast, 2014-2025
5.3.2. Mobile
5.3.2.1. Mobile market estimates and forecast, 2014-2025
5.3.3. Social network
5.3.3.1. Social network market estimates and forecast, 2014-2025
5.3.4. Video platform
5.3.4.1. Video platform market estimates and forecast, 2014-2025
5.4. Unified messaging
5.4.1. Unified messaging market estimates and forecast, 2014-2025
5.4.2. Voicemail
5.4.2.1. Voicemail market estimates and forecast, 2014-2025
5.4.3. Email
5.4.3.1. Email market estimates and forecast, 2014-2025
5.4.4. Fax
5.4.4.1. Fax market estimates and forecast, 2014-2025
5.5. Conferencing
5.5.1. Conferencing market estimates and forecast, 2014-2025
5.5.2. Audio conferencing
5.5.2.1. Audio conferencing market estimates and forecast, 2014-2025
5.5.3. Video conferencing
5.5.3.1. Video conferencing market estimates and forecast, 2014-2025
5.5.4. Web conferencing
5.5.4.1. Web conferencing market estimates and forecast, 2014-2025
5.6. Services and tools
5.6.1. Services and tools market estimates and forecast, 2014-2025
Chapter 6. UCC Market, By Deployment Model
6.1. Key trends, by deployment model
6.2. On-premise
6.2.1. On-premise market estimates and forecast, 2014-2025
6.3. Cloud
6.3.1. Cloud market estimates and forecast, 2014-2025
6.4. Hybrid
6.4.1. Hybrid market estimates and forecast, 2014-2025
Chapter 7. UCC Market, By Application
7.1. Key trends, by application
7.2. IT & telecom
7.2.1. IT & telecom market estimates and forecast, 2014-2025
7.3. BFSI
7.3.1. BFSI market estimates and forecast, 2014-2025
7.4. Public Sector
7.4.1. Public sector market estimates and forecast, 2014-2025
7.5. Retail
7.5.1. Retail market estimates and forecast, 2014-2025
7.6. Healthcare
7.6.1. Healthcare market estimates and forecast, 2014-2025
7.7. Education
7.7.1. Education market estimates and forecast, 2014-2025
7.8. Others
7.8.1. Others market estimates and forecast, 2014-2025
Chapter 8. UCC Market, By Region
8.1. Key trends, by region
8.2. North America
8.2.1. Market estimates and forecast, 2014 - 2025
8.2.2. Market estimates & forecast, by platform, 2014-2025
8.2.2.1. Market estimates & forecast, by telephony, 2014-2025
8.2.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.2.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.2.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.2.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.2.3. Market estimates & forecast, by deployment model, 2014-2025
8.2.4. Market estimates & forecast, by application, 2014-2025
8.2.5. U.S.
8.2.5.1. Market estimates and forecast, 2014 - 2025
8.2.5.2. Market estimates & forecast, by platform, 2014-2025
8.2.5.2.1. Market estimates & forecast, by telephony, 2014-2025
8.2.5.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.2.5.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.2.5.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.2.5.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.2.5.3. Market estimates & forecast, by deployment model, 2014-2025
8.2.5.4. Market estimates & forecast, by application, 2014-2025
8.2.6. Canada
8.2.6.1. Market estimates and forecast, 2014 - 2025
8.2.6.2. Market estimates & forecast, by platform, 2014-2025,
8.2.6.2.1. Market estimates & forecast, by telephony, 2014-2025
8.2.6.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.2.6.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.2.6.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.2.6.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.2.6.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.2.6.4. Market estimates & forecast, by application, 2014-2025
8.3. Europe
8.3.1. Market estimates and forecast, 2014 - 2025
8.3.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.3.2.1. Market estimates & forecast, by telephony, 2014-2025
8.3.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.3.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.3.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.3.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.3.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.3.4. Market estimates & forecast, by application, 2014-2025
8.3.5. UK
8.3.5.1. Market estimates and forecast, 2014 - 2025
8.3.5.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.3.5.2.1. Market estimates & forecast, by telephony, 2014-2025
8.3.5.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.3.5.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.3.5.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.3.5.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.3.5.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.3.5.4. Market estimates & forecast, by application, 2014-2025
8.3.6. Germany
8.3.6.1. Market estimates and forecast, 2014 - 2025
8.3.6.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.3.6.2.1. Market estimates & forecast, by telephony, 2014-2025
8.3.6.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.3.6.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.3.6.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.3.6.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.3.6.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.3.6.4. Market estimates & forecast, by application, 2014-2025
8.3.7. France
8.3.7.1. Market estimates and forecast, 2014 - 2025
8.3.7.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.3.7.2.1. Market estimates & forecast, by telephony, 2014-2025
8.3.7.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.3.7.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.3.7.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.3.7.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.3.7.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.3.7.4. Market estimates & forecast, by application, 2014-2025
8.3.8. Italy
8.3.8.1. Market estimates and forecast, 2014 - 2025
8.3.8.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.3.8.2.1. Market estimates & forecast, by telephony, 2014-2025
8.3.8.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.3.8.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.3.8.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.3.8.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.3.8.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.3.8.4. Market estimates & forecast, by application, 2014-2025
8.3.9. Spain
8.3.9.1. Market estimates and forecast, 2014 - 2025
8.3.9.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.3.9.2.1. Market estimates & forecast, by telephony, 2014-2025
8.3.9.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.3.9.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.3.9.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.3.9.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.3.9.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.3.9.4. Market estimates & forecast, by application, 2014-2025
8.3.10. Netherlands
8.3.10.1. Market estimates and forecast, 2014 - 2025
8.3.10.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.3.10.2.1. Market estimates & forecast, by telephony, 2014-2025
8.3.10.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.3.10.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.3.10.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.3.10.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.3.10.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.3.10.4. Market estimates & forecast, by application, 2014-2025
8.4. APAC
8.4.1. Market estimates and forecast, 2014 - 2025
8.4.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.4.2.1.1. Market estimates & forecast, by telephony, 2014-2025
8.4.2.1.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.4.2.1.3. Market estimates & forecast, by unified messaging, 2014-2025
8.4.2.1.4. Market estimates & forecast, by conferencing, 2014-2025
8.4.2.1.5. Market estimates & forecast, by service and tools, 2014-2025
8.4.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.4.4. Market estimates & forecast, by application, 2014-2025
8.4.5. China
8.4.5.1. Market estimates and forecast, 2014 - 2025
8.4.5.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.4.5.2.1. Market estimates & forecast, by telephony, 2014-2025
8.4.5.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.4.5.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.4.5.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.4.5.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.4.5.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.4.5.4. Market estimates & forecast, by application, 2014-2025
8.4.6. Japan
8.4.6.1. Market estimates and forecast, 2014 - 2025
8.4.6.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.4.6.2.1. Market estimates & forecast, by telephony, 2014-2025
8.4.6.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.4.6.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.4.6.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.4.6.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.4.6.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.4.6.4. Market estimates & forecast, by application, 2014-2025
8.4.7. ANZ
8.4.7.1. Market estimates and forecast, 2014 - 2025
8.4.7.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.4.7.2.1. Market estimates & forecast, by telephony, 2014-2025
8.4.7.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.4.7.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.4.7.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.4.7.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.4.7.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.4.7.4. Market estimates & forecast, by application, 2014-2025
8.4.8. South Korea
8.4.8.1. Market estimates and forecast, 2014 - 2025
8.4.8.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.4.8.2.1. Market estimates & forecast, by telephony, 2014-2025
8.4.8.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.4.8.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.4.8.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.4.8.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.4.8.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.4.8.4. Market estimates & forecast, by application, 2014-2025
8.4.9. India
8.4.9.1. Market estimates and forecast, 2014 - 2025
8.4.9.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.4.9.2.1. Market estimates & forecast, by telephony, 2014-2025
8.4.9.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.4.9.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.4.9.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.4.9.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.4.9.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.4.9.4. Market estimates & forecast, by application, 2014-2025
8.4.10. Singapore
8.4.10.1. Market estimates and forecast, 2014 - 2025
8.4.10.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.4.10.2.1. Market estimates & forecast, by telephony, 2014-2025
8.4.10.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.4.10.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.4.10.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.4.10.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.4.10.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.4.10.4. Market estimates & forecast, by application, 2014-2025
8.5. LAMEA
8.5.1. Market estimates and forecast, 2014 - 2025
8.5.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.5.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.5.4. Market estimates & forecast, by application, 2014-2025
8.5.5. Brazil
8.5.5.1. Market estimates and forecast, 2014 - 2025
8.5.5.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.5.5.2.1. Market estimates & forecast, by telephony, 2014-2025
8.5.5.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.5.5.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.5.5.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.5.5.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.5.5.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.5.5.4. Market estimates & forecast, by application, 2014-2025
8.5.6. Mexico
8.5.6.1. Market estimates and forecast, 2014 - 2025
8.5.6.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.5.6.2.1. Market estimates & forecast, by telephony, 2014-2025
8.5.6.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.5.6.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.5.6.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.5.6.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.5.6.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.5.6.4. Market estimates & forecast, by application, 2014-2025
8.5.7. Argentina
8.5.7.1. Market estimates and forecast, 2014 - 2025
8.5.7.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.5.7.2.1. Market estimates & forecast, by telephony, 2014-2025
8.5.7.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.5.7.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.5.7.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.5.7.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.5.7.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.5.7.4. Market estimates & forecast, by application, 2014-2025
8.5.8. GCC
8.5.8.1. Market estimates and forecast, 2014 - 2025
8.5.8.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.5.8.2.1. Market estimates & forecast, by telephony, 2014-2025
8.5.8.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.5.8.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.5.8.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.5.8.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.5.8.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.5.8.4. Market estimates & forecast, by application, 2014-2025
8.5.9. South Africa
8.5.9.1. Market estimates and forecast, 2014 - 2025
8.5.9.2. Market estimates & forecast, by platform, 2014-2025, 2014-2025
8.5.9.2.1. Market estimates & forecast, by telephony, 2014-2025
8.5.9.2.2. Market estimates & forecast, by collaboration platform, 2014-2025
8.5.9.2.3. Market estimates & forecast, by unified messaging, 2014-2025
8.5.9.2.4. Market estimates & forecast, by conferencing, 2014-2025
8.5.9.2.5. Market estimates & forecast, by service and tools, 2014-2025
8.5.9.3. Market estimates & forecast, by deployment model, 2014-2025, 2014-2025
8.5.9.4. Market estimates & forecast, by application, 2014-2025
Chapter 9. Company Profiles
9.1. 8x8
9.1.1. Business Overview
9.1.2. Financial Data
9.1.3. Product Landscape
9.1.4. Strategic Outlook
9.1.5. SWOT Analysis
9.1.6. Analyst View
9.2. ALE
9.2.1. Business Overview
9.2.2. Financial Data
9.2.3. Product Landscape
9.2.4. Strategic Outlook
9.2.5. SWOT Analysis
9.2.6. Analyst View
9.3. Avaya
9.3.1. Business Overview
9.3.2. Financial Data
9.3.3. Product Landscape
9.3.4. Strategic Outlook
9.3.5. SWOT Analysis
9.3.6. Analyst View
9.4. BT
9.4.1. Business Overview
9.4.2. Financial Data
9.4.3. Product Landscape
9.4.4. Strategic Outlook
9.4.5. SWOT Analysis
9.4.6. Analyst View
9.5. Cisco
9.5.1. Business Overview
9.5.2. Financial Data
9.5.3. Product Landscape
9.5.4. Strategic Outlook
9.5.5. SWOT Analysis
9.5.6. Analyst View
9.6. Genesys
9.6.1. Business Overview
9.6.2. Financial Data
9.6.3. Product Landscape
9.6.4. Strategic Outlook
9.6.5. SWOT Analysis
9.6.6. Analyst View
9.7. Huawei
9.7.1. Business Overview
9.7.2. Financial Data
9.7.3. Product Landscape
9.7.4. Strategic Outlook
9.7.5. SWOT Analysis
9.7.6. Analyst View
9.8. IBM
9.8.1. Business Overview
9.8.2. Financial Data
9.8.3. Product Landscape
9.8.4. Strategic Outlook
9.8.5. SWOT Analysis
9.8.6. Analyst View
9.9. Microsoft
9.9.1. Business Overview
9.9.2. Financial Data
9.9.3. Product Landscape
9.9.4. Strategic Outlook
9.9.5. SWOT Analysis
9.9.6. Analyst View
9.10. Mitel
9.10.1. Business Overview
9.10.2. Financial Data
9.10.3. Product Landscape
9.10.4. Strategic Outlook
9.10.5. SWOT Analysis
9.10.6. Analyst View
9.11. NEC
9.11.1. Business Overview
9.11.2. Financial Data
9.11.3. Product Landscape
9.11.4. Strategic Outlook
9.11.5. SWOT Analysis
9.11.6. Analyst View
9.12. Nextiva
9.12.1. Business Overview
9.12.2. Financial Data
9.12.3. Product Landscape
9.12.4. Strategic Outlook
9.12.5. SWOT Analysis
9.12.6. Analyst View
9.13. Orange
9.13.1. Business Overview
9.13.2. Financial Data
9.13.3. Product Landscape
9.13.4. Strategic Outlook
9.13.5. SWOT Analysis
9.13.6. Analyst View
9.14. RingCentral
9.14.1. Business Overview
9.14.2. Financial Data
9.14.3. Product Landscape
9.14.4. Strategic Outlook
9.14.5. SWOT Analysis
9.14.6. Analyst View
9.15. Star2Star
9.15.1. Business Overview
9.15.2. Financial Data
9.15.3. Product Landscape
9.15.4. Strategic Outlook
9.15.5. SWOT Analysis
9.15.6. Analyst View
9.16. Verizon
9.16.1. Business Overview
9.16.2. Financial Data
9.16.3. Product Landscape
9.16.4. Strategic Outlook
9.16.5. SWOT Analysis
9.16.6. Analyst View
9.17. Vonage
9.17.1. Business Overview
9.17.2. Financial Data
9.17.3. Product Landscape
9.17.4. Strategic Outlook
9.17.5. SWOT Analysis
9.17.6. Analyst View
9.18. Unify
9.18.1. Business Overview
9.18.2. Financial Data
9.18.3. Product Landscape
9.18.4. Strategic Outlook
9.18.5. SWOT Analysis
9.18.6. Analyst View
9.19. West
9.19.1. Business Overview
9.19.2. Financial Data
9.19.3. Product Landscape
9.19.4. Strategic Outlook
9.19.5. SWOT Analysis
9.19.6. Analyst View
Data Tables
TABLE 1 UCC industry 360º synopsis, 2014 - 2025
TABLE 2 UCC market, 2014 - 2018, (USD Billion)
TABLE 3 UCC market, 2019 - 2025, (USD Billion)
TABLE 4 UCC market estimates and forecast by region, 2014 - 2018 (USD Billion)
TABLE 5 UCC market estimates and forecast by region, 2019 - 2025 (USD Billion)
TABLE 6 UCC market estimates and forecast by platform, 2014 - 2018 (USD Billion)
TABLE 7 UCC market estimates and forecast by platform, 2019 - 2025 (USD Billion)
TABLE 8 UCC market estimates and forecast by telephony, 2014 - 2018 (USD Billion)
TABLE 9 UCC market estimates and forecast by telephony, 2019 - 2025 (USD Billion)
TABLE 10 UCC market estimates and forecast by collaboration, 2014 - 2018 (USD Billion)
TABLE 11 UCC market estimates and forecast by collaboration, 2019 - 2025 (USD Billion)
TABLE 12 UCC market estimates and forecast by unified messaging, 2014 - 2018 (USD Billion)
TABLE 13 UCC market estimates and forecast by unified messaging, 2019 - 2025 (USD Billion)
TABLE 14 UCC market estimates and forecast by conferencing, 2014 - 2018 (USD Billion)
TABLE 15 UCC market estimates and forecast by conferencing, 2019 - 2025 (USD Billion)
TABLE 16 UCC market estimates and forecast by deployment model, 2014 - 2018 (USD Billion)
TABLE 17 UCC market estimates and forecast by deployment model, 2019 - 2025 (USD Billion)
TABLE 18 UCC market estimates and forecast by application, 2014 - 2018 (USD Billion)
TABLE 19 UCC market estimates and forecast by application, 2019 - 2025 (USD Billion)
TABLE 20 Industry impact forces
TABLE 21 Telephony market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 22 Telephony market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 23 IP phones market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 24 IP phones market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 25 IP PBX market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 26 IP PBX market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 27 Collaboration market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 28 Collaboration market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 29 Mobile market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 30 Mobile market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 31 Social network market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 32 Social network market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 33 Video platform market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 34 Video platform market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 35 Unified messaging market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 36 Unified messaging market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 37 Voicemail market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 38 Voicemail market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 39 Email market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 40 Email market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 41 Fax market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 42 Fax market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 43 Conferencing market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 44 Conferencing market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 45 Audio conferencing market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 46 Audio conferencing market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 47 Video conferencing market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 48 Video conferencing market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 49 Web conferencing market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 50 Web conferencing market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 51 Services and tools market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 52 Services and tools market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 53 On-premise UCC market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 54 On-premise UCC market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 55 Cloud UCC market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 56 Cloud UCC market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 57 Hybrid UCC market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 58 Hybrid UCC market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 59 IT & telecom market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 60 IT & telecom market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 61 BFSI market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 62 BFSI market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 63 Public sector market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 64 Public sector market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 65 Retail market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 66 Retail market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 67 Healthcare market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 68 Healthcare market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 69 Education market estimates and forecast, 2014 - 2018(USD Billion)
TABLE 70 Education market estimates and forecast, 2019 - 2025(USD Billion)
TABLE 71 North America UCC market estimates and forecast, by platform, 2014 - 2018 (USD Million)
TABLE 72 North America UCC market estimates and forecast, by platform, 2019 - 2025 (USD Million)
TABLE 73 North America UCC market estimates and forecast, by telephony, 2014 - 2018 (USD Million)
TABLE 74 North America UCC market estimates and forecast, by telephony, 2019 - 2025 (USD Million)
TABLE 75 North America UCC market estimates and forecast, by collaboration, 2014 - 2018 (USD Million)
TABLE 76 North America UCC market estimates and forecast, by collaboration, 2019 - 2025 (USD Million)

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