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A Chatbot Market Size By Type (Rule-Based

Chatbot Market is projected to surpass USD 1.34 billion by 2024. The introduction of chatbot has opened new boundaries into the business world in terms of customer engagement and ease of interaction enabling the countries to connect with their customers globally. Chatbots also allow businesses to interact with their customers in two-way communication. It permits them to examine and measure interactions with consumers, taking their requirements into consideration, and optimizing customer experiences. Chatbots also aid in increasing customer retention rate by sending personalized messages and offering 24/7 availability, accelerating the market demand.

The technological advancements in the field of AI had benefitted the chatbot industry as they have brought about a change from just being simple software with scripted answers to present day intelligent chatbots that are able to engage potential consumers. These chatbots have brought about various positive social impacts such as enhanced customer interaction with businesses, quick access to public data, and online payment of tax and bills. Moreover, the governmental agencies are also relying on chatbots to enhance customer experience. For instance, the Mississippi Department of Information Technology has been using a chatbot named Missi to resolve inquiries of 100 citizens daily relating to taxes and hunting licenses.

The rule-based segment dominates the chatbot market with a revenue of USD 218 million in 2017 anticipated to reach USD 869 million by 2024. However, the development of these chatbots is done following a rule-based approach and hence are unable to answer questions whose patter mismatches with the rules on which the bot is trained. The AI-based chatbots are projected to grow at the fastest rate of CAGR 52.8% over the forecast timeline. The rapid progresses in the field of NLP and machine-learning have also led to the development of AI-based chatbots which can offer personalized responses. For instance, in 2018, the Indian railways decided to use AI-based chatbots for handling passenger queries. These chatbots assist in improving traveler experience in an efficient manner by providing enhanced passenger safety, amenities, and better service delivery.

The standalone segment held approximately 50% shares in the market in 2017 and is anticipated to dominate the market. They operate on a single computer integrated with the system interface and can control certain functions of the computer such as retrieving documents or playing media. These chatbots offer benefits such as ease of installation and reduced installation prices. The web-based chatbots are growing fast as the chatbot operators are personalizing the content and have control over the personality and behavior of the chatbot, increasing their demand in the market.

The customer service applications show strong interests in chatbots as these intelligent digital assistants are always accessible to solve customer queries in a cheap and efficient manner. They support businesses to save customer service expenses of over 30% by moving up response times and freeing up employees for more challenging work. Furthermore, around 56% of the companies operating in the technology and multimedia sectors are planning to invest in chatbots in the coming three to five years, saving approximately USD 8 billion yearly in customer supporting costs.

Most enterprises use on-premise chatbot platforms which allow them to have total control of the chatbot experience and can securely manage and examine all chatbot interactions within the enterprise environment. The cloud model provides built-in services offering easy to configure chatbots. The companies design, develop, and deliver highly intelligent chatbots for use in numerous communication channels, increasing their demand.

The e-commerce segment held about 35% of the market in 2017 because they assist in completing buyer’s purchases, offer product recommendations, and provide customer support in enhancing their market growth. They aid in improving shopping experience by reducing waiting time, provide 24/7 support, and retain customers by sending messages. For instance, Starbucks chatbot available on the Starbucks application allows customers to easily place an order by text messaging or voice commands through chatbots, increasing customer buying experience and saving purchase time.

North America is projected to dominate the chatbot market by 2024 as chatbot solutions have gained prominence in different sectors such as BFSI e-commerce, gaming, and healthcare. Furthermore, the technological advancements in the AI and NLP technologies followed by the increased usage of computers, tablets, laptops, and mobiles are also driving the market growth. Asia Pacific is growing the fastest in the market during the forecast timeline, generating revenues of approximately USD 350 million by 2024 due to the rising advent of messaging applications such as WeChat in China. Furthermore, the rapid investments by tech giants have also boosted the chatbot growth. For instance, in April 2018, Alibaba invested USD 600 million in SenseTime, China’s leading AI company. This funding will assist the company in increasing their technological innovation rate and expanding their new business opportunities.

The companies in the chatbot market are spending in the research and development, aimed at developing new and customized chatbots. The vendors in the market are Astute Solutions, Baidu, Botsify, Bold360, Chatfuel, ChatterOn, ChattyPeople, Facebook, Google Inc., Haptik Inc., Helpshift, IBM Watson, Imperson Ltd., Kiwi Inc., ManyChat, Microsoft Corporation, Nuance Communication Inc., LivePerson, Poncho, ReplyYes, Slack Technologies Inc., and SRI International.


Chapter 1. Methodology & Scope
1.1. Methodology
1.1.1. Initial data exploration
1.1.2. Statistical model and forecast
1.1.3. Industry insights and validation
1.1.4. Scope
1.1.5. Definition
1.1.6. Methodology and research parameters
1.2. Data Sources
1.2.1. Primary
1.2.2. Secondary
Chapter 2. Executive Summary
2.1. Chatbot industry 360º synopsis, 2013 - 2024
2.1.1. Business trends
2.1.2. Regional trends
2.1.3. Application trends
2.1.4. Interface trends
2.1.5. End-use trends
2.1.6. Type trends
2.1.7. Deployment model trends
Chapter 3. Chatbot Market Industry Insights
3.1. Introduction
3.2. Industry segmentation
3.3. Industry landscape, 2013 - 2024
3.4. Industry ecosystem analysis
3.5. Industry evolution
3.6. Industry architecture
3.7. Chatbot Vs virtual assistant
3.8. Market news
3.9. Regulatory landscape
3.9.1. General Data Protection Regulation (GDPR)
3.9.2. China Data Privacy Standard
3.9.3. California Online Privacy Protection Act (CalOPPA)
3.9.4. Personal Data Protection Act 2012
3.9.5. German Bundesdatenschutzgesetz (BDSG)
3.9.6. Federal Information Security Management Act (FISMA)
3.10. Technology & innovation landscape
3.10.1. Technological advancements in AI
3.10.2. Advancement and innovation in NLP
3.10.3. Pattern recognition and image detection
3.10.4. Predictive analytics
3.11. Industry impact forces
3.11.1. Growth drivers
3.11.1.1. Enhanced customer service
3.11.1.2. Emergence of messaging platforms
3.11.1.3. Reduction in chatbot development costs
3.11.1.4. Increasing usage of chatbots for marketing and sales
3.11.1.5. Capital investments in chatbot technology
3.11.1.6. Increasing use of chatbots in e-commerce sector
3.11.1.7. Advancements in AI, NLP and cloud computing technologies
3.11.2. Industry pitfalls & challenges
3.11.2.1. Lack of awareness among businesses
3.11.2.2. Security and privacy issues
3.11.2.3. Dialects, question formation and speech recognition
3.11.2.4. Not for every business
3.12. Growth potential analysis
3.13. Porter's analysis
3.14. PESTEL analysis
Chapter 4. Competitive Landscape
4.1. Introduction
4.2. Company market share, 2017
4.3. Major market players, 2017
4.3.1. Baidu
4.3.2. Facebook
4.3.3. Google
4.3.4. IBM Watson
4.3.5. Nuance
4.3.6. LivePerson
4.3.7. Microsoft
4.4. Innovation leaders, 2017
4.4.1. Botsify
4.4.2. Bold360
4.4.3. Chatfuel.
4.4.4. ChattyPeople
4.4.5. Helpshift
4.4.6. ManyChat.
4.5. Other prominent vendors
Chapter 5. Chatbot Market, By Application
5.1. Key trends, by application
5.2. Customer service
5.2.1. Market estimates and forecast, 2013 - 2024
5.2.2. Market estimates and forecast, by region, 2015 - 2024
5.3. Social media
5.3.1. Market estimates and forecast, 2013 - 2024
5.3.2. Market estimates and forecast, by region, 2013 - 2024
5.4. Payment/order processing
5.4.1. Market estimates and forecast, 2013 - 2024
5.4.2. Market estimates and forecast, by region, 2013 - 2024
5.5. Marketing
5.5.1. Market estimates and forecast, 2013 - 2024
5.5.2. Market estimates and forecast, by region, 2013 - 2024
5.6. Others
5.6.1. Market estimates and forecast, 2013 - 2024
5.6.2. Market estimates and forecast, by region, 2013 - 2024
Chapter 6. Chatbot Market, By Interface
6.1. Key trends, by interface
6.2. Standalone
6.2.1. Market estimates and forecast, 2013 - 2024
6.2.2. Market estimates and forecast, by region, 2013 - 2024
6.3. Web-based
6.3.1. Market estimates and forecast, 2013 - 2024
6.3.2. Market estimates and forecast, by region, 2013 - 2024
6.4. Third-party
6.4.1. Market estimates and forecast, 2013 - 2024
6.4.2. Market estimates and forecast, by region, 2013 - 2024
Chapter 7. Chatbot Market, By Type
7.1. Key trends, by type
7.2. Rule-based
7.2.1. Market estimates and forecast, 2013 - 2024
7.2.2. Market estimates and forecast, by region, 2013 - 2024
7.3. AI-based
7.3.1. Market estimates and forecast, 2013 - 2024
7.3.2. Market estimates and forecast, by region, 2013 - 2024
Chapter 8. Chatbot Market, By Deployment Model
8.1. Key trends, by deployment model
8.2. On-premise
8.2.1. Market estimates and forecast, 2013 - 2024
8.2.2. Market estimates and forecast, by region, 2013 - 2024
8.3. Cloud
8.3.1. Market estimates and forecast, 2013 - 2024
8.3.2. Market estimates and forecast, by region, 2013 - 2024
Chapter 9. Chatbot Market, By End-Use
9.1. Key trends, by end-use
9.2. BFSI
9.2.1. Market estimates and forecast, 2013 - 2024
9.2.2. Market estimates and forecast, by region, 2013 - 2024
9.3. Media and entertainment
9.3.1. Market estimates and forecast, 2013 - 2024
9.3.2. Market estimates and forecast, by region, 2013 - 2024
9.4. Healthcare
9.4.1. Market estimates and forecast, 2013 - 2024
9.4.2. Market estimates and forecast, by region, 2013 - 2024
9.5. E-commerce
9.5.1. Market estimates and forecast, 2013 - 2024
9.5.2. Market estimates and forecast, by region, 2013 - 2024
9.6. Retail
9.6.1. Market estimates and forecast, 2013 - 2024
9.6.2. Market estimates and forecast, by region, 2013 - 2024
9.7. Travel and tourism
9.7.1. Market estimates and forecast, 2013 - 2024
9.7.2. Market estimates and forecast, by region, 2013 - 2024
9.8. Others
9.8.1. Market estimates and forecast, 2013 - 2024
9.8.2. Market estimates and forecast, by region, 2013 - 2024
Chapter 10. Chatbot Market, By Region
10.1. Key trends, by region
10.2. North America
10.2.1. Market estimates and forecast, 2013-2024
10.2.2. Market estimates and forecast, by application, 2013-2024
10.2.3. Market estimates and forecast, by interface, 2013-2024
10.2.4. Market estimates and forecast, by end-use, 2013-2024
10.2.5. Market estimates and forecast, by type, 2013-2024
10.2.6. Market estimates and forecast, by deployment model, 2013-2024
10.2.7. U.S.
10.2.7.1. Market estimates and forecast, 2013-2024
10.2.7.2. Market estimates and forecast, by application, 2013-2024
10.2.7.3. Market estimates and forecast, by interface, 2013-2024
10.2.7.4. Market estimates and forecast, by end-use, 2013-2024
10.2.7.5. Market estimates and forecast, by type, 2013-2024
10.2.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.2.8. Canada
10.2.8.1. Market estimates and forecast, 2013-2024
10.2.8.2. Market estimates and forecast, by application, 2013-2024
10.2.8.3. Market estimates and forecast, by interface, 2013-2024
10.2.8.4. Market estimates and forecast, by end-use, 2013-2024
10.2.8.5. Market estimates and forecast, by type, 2013-2024
10.2.8.6. Market estimates and forecast, by deployment model, 2013-2024
10.3. Europe
10.3.1. Market estimates and forecast, 2013-2024
10.3.2. Market estimates and forecast, by application, 2013-2024
10.3.3. Market estimates and forecast, by interface, 2013-2024
10.3.4. Market estimates and forecast, by end-use, 2013-2024
10.3.5. Market estimates and forecast, by type, 2013-2024
10.3.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.7. Germany
10.3.7.1. Market estimates and forecast, 2013-2024
10.3.7.2. Market estimates and forecast, by application, 2013-2024
10.3.7.3. Market estimates and forecast, by interface, 2013-2024
10.3.7.4. Market estimates and forecast, by end-use, 2013-2024
10.3.7.5. Market estimates and forecast, by type, 2013-2024
10.3.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.8. UK
10.3.8.1. Market estimates and forecast, 2013-2024
10.3.8.2. Market estimates and forecast, by application, 2013-2024
10.3.8.3. Market estimates and forecast, by interface, 2013-2024
10.3.8.4. Market estimates and forecast, by end-use, 2013-2024
10.3.8.5. Market estimates and forecast, by type, 2013-2024
10.3.8.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.9. France
10.3.9.1. Market estimates and forecast, 2013-2024
10.3.9.2. Market estimates and forecast, by application, 2013-2024
10.3.9.3. Market estimates and forecast, by interface, 2013-2024
10.3.9.4. Market estimates and forecast, by end-use, 2013-2024
10.3.9.5. Market estimates and forecast, by type, 2013-2024
10.3.9.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.10. ; Spain
10.3.10.1. Market estimates and forecast, 2013-2024
10.3.10.2. Market estimates and forecast, by application, 2013-2024
10.3.10.3. Market estimates and forecast, by interface, 2013-2024
10.3.10.4. Market estimates and forecast, by end-use, 2013-2024
10.3.10.5. Market estimates and forecast, by type, 2013-2024
10.3.10.6. Market estimates and forecast, by deployment model, 2013-2024
10.3.11. ; Italy
10.3.11.1. Market estimates and forecast, 2013-2024
10.3.11.2. Market estimates and forecast, by application, 2013-2024
10.3.11.3. Market estimates and forecast, by interface, 2013-2024
10.3.11.4. Market estimates and forecast, by end-use, 2013-2024
10.3.11.5. Market estimates and forecast, by type, 2013-2024
10.3.11.6. Market estimates and forecast, by deployment model, 2013-2024
10.4. Asia Pacific
10.4.1. Market estimates and forecast, 2013-2024
10.4.2. Market estimates and forecast, by application, 2013-2024
10.4.3. Market estimates and forecast, by interface, 2013-2024
10.4.4. Market estimates and forecast, by end-use, 2013-2024
10.4.5. Market estimates and forecast, by type, 2013-2024
10.4.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.7. Australia
10.4.7.1. Market estimates and forecast, 2013-2024
10.4.7.2. Market estimates and forecast, by application, 2013-2024
10.4.7.3. Market estimates and forecast, by interface, 2013-2024
10.4.7.4. Market estimates and forecast, by end-use, 2013-2024
10.4.7.5. Market estimates and forecast, by type, 2013-2024
10.4.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.8. China
10.4.8.1. Market estimates and forecast, 2013-2024
10.4.8.2. Market estimates and forecast, by application, 2013-2024
10.4.8.3. Market estimates and forecast, by interface, 2013-2024
10.4.8.4. Market estimates and forecast, by end-use, 2013-2024
10.4.8.5. Market estimates and forecast, by type, 2013-2024
10.4.8.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.9. India
10.4.9.1. Market estimates and forecast, 2013-2024
10.4.9.2. Market estimates and forecast, by application, 2013-2024
10.4.9.3. Market estimates and forecast, by interface, 2013-2024
10.4.9.4. Market estimates and forecast, by end-use, 2013-2024
10.4.9.5. Market estimates and forecast, by type, 2013-2024
10.4.9.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.10. ; Japan
10.4.10.1. Market estimates and forecast, 2013-2024
10.4.10.2. Market estimates and forecast, by application, 2013-2024
10.4.10.3. Market estimates and forecast, by interface, 2013-2024
10.4.10.4. Market estimates and forecast, by end-use, 2013-2024
10.4.10.5. Market estimates and forecast, by type, 2013-2024
10.4.10.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.11. ; Singapore
10.4.11.1. Market estimates and forecast, 2013-2024
10.4.11.2. Market estimates and forecast, by application, 2013-2024
10.4.11.3. Market estimates and forecast, by interface, 2013-2024
10.4.11.4. Market estimates and forecast, by end-use, 2013-2024
10.4.11.5. Market estimates and forecast, by type, 2013-2024
10.4.11.6. Market estimates and forecast, by deployment model, 2013-2024
10.4.12. ; South Korea
10.4.12.1. Market estimates and forecast, 2013-2024
10.4.12.2. Market estimates and forecast, by application, 2013-2024
10.4.12.3. Market estimates and forecast, by interface, 2013-2024
10.4.12.4. Market estimates and forecast, by end-use, 2013-2024
10.4.12.5. Market estimates and forecast, by type, 2013-2024
10.4.12.6. Market estimates and forecast, by deployment model, 2013-2024
10.5. Latin America
10.5.1. Market estimates and forecast, 2013-2024
10.5.2. Market estimates and forecast, by application, 2013-2024
10.5.3. Market estimates and forecast, by interface, 2013-2024
10.5.4. Market estimates and forecast, by end-use, 2013-2024
10.5.5. Market estimates and forecast, by type, 2013-2024
10.5.6. Market estimates and forecast, by deployment model, 2013-2024
10.5.7. Brazil
10.5.7.1. Market estimates and forecast, 2013-2024
10.5.7.2. Market estimates and forecast, by application, 2013-2024
10.5.7.3. Market estimates and forecast, by interface, 2013-2024
10.5.7.4. Market estimates and forecast, by end-use, 2013-2024
10.5.7.5. Market estimates and forecast, by type, 2013-2024
10.5.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.5.8. Argentina
10.5.8.1. Market estimates and forecast, 2013-2024
10.5.8.2. Market estimates and forecast, by application, 2013-2024
10.5.8.3. Market estimates and forecast, by interface, 2013-2024
10.5.8.4. Market estimates and forecast, by end-use, 2013-2024
10.5.8.5. Market estimates and forecast, by type, 2013-2024
10.5.8.6. Market estimates and forecast, by deployment model, 2013-2024
10.5.9. Mexico
10.5.9.1. Market estimates and forecast, 2013-2024
10.5.9.2. Market estimates and forecast, by application, 2013-2024
10.5.9.3. Market estimates and forecast, by interface, 2013-2024
10.5.9.4. Market estimates and forecast, by end-use, 2013-2024
10.5.9.5. Market estimates and forecast, by type, 2013-2024
10.5.9.6. Market estimates and forecast, by deployment model, 2013-2024
10.6. MEA
10.6.1. Market estimates and forecast, 2013-2024
10.6.2. Market estimates and forecast, by application, 2013-2024
10.6.3. Market estimates and forecast, by interface, 2013-2024
10.6.4. Market estimates and forecast, by end-use, 2013-2024
10.6.5. Market estimates and forecast, by type, 2013-2024
10.6.6. Market estimates and forecast, by deployment model, 2013-2024
10.6.7. GCC
10.6.7.1. Market estimates and forecast, 2013-2024
10.6.7.2. Market estimates and forecast, by application, 2013-2024
10.6.7.3. Market estimates and forecast, by interface, 2013-2024
10.6.7.4. Market estimates and forecast, by end-use, 2013-2024
10.6.7.5. Market estimates and forecast, by type, 2013-2024
10.6.7.6. Market estimates and forecast, by deployment model, 2013-2024
10.6.8. South Africa
10.6.8.1. Market estimates and forecast, 2013-2024
10.6.8.2. Market estimates and forecast, by application, 2013-2024
10.6.8.3. Market estimates and forecast, by interface, 2013-2024
10.6.8.4. Market estimates and forecast, by end-use, 2013-2024
10.6.8.5. Market estimates and forecast, by type, 2013-2024
10.6.8.6. Market estimates and forecast, by deployment model, 2013-2024
Chapter 11. Company Profiles
11.1. Astute Solutions
11.1.1. Business Overview
11.1.2. Financial Data
11.1.3. Product Landscape
11.1.4. Collaboration and Funding
11.1.5. Mergers and Acquisitions
11.1.6. Strategic Outlook
11.1.7. SWOT Analysis
11.1.8. Analyst View
11.2. Baidu
11.2.1. Business Overview
11.2.2. Financial Data
11.2.3. Product Landscape
11.2.4. Collaboration and Funding
11.2.5. Mergers and Acquisitions
11.2.6. Strategic Outlook
11.2.7. SWOT Analysis
11.2.8. Analyst View
11.3. Botsify
11.3.1. Business Overview
11.3.2. Financial Data
11.3.3. Product Landscape
11.3.4. Collaboration and Funding
11.3.5. Mergers and Acquisitions
11.3.6. Strategic Outlook
11.3.7. SWOT Analysis
11.3.8. Analyst View
11.4. Bold360
11.4.1. Business Overview
11.4.2. Financial Data
11.4.3. Product Landscape
11.4.4. Collaboration and Funding
11.4.5. Mergers and Acquisitions
11.4.6. Strategic Outlook
11.4.7. SWOT Analysis
11.4.8. Analyst View
11.5. Chatfuel
11.5.1. Business Overview
11.5.2. Financial Data
11.5.3. Product Landscape
11.5.4. Collaboration and Funding
11.5.5. Mergers and Acquisitions
11.5.6. Strategic Outlook
11.5.7. SWOT Analysis
11.5.8. Analyst View
11.6. ChatterOn
11.6.1. Business Overview
11.6.2. Financial Data
11.6.3. Product Landscape
11.6.4. Collaboration and Funding
11.6.5. Mergers and Acquisitions
11.6.6. Strategic Outlook
11.6.7. SWOT Analysis
11.6.8. Analyst View
11.7. ChattyPeople
11.7.1. Business Overview
11.7.2. Financial Data
11.7.3. Product Landscape
11.7.4. Collaboration and Funding
11.7.5. Mergers and Acquisitions
11.7.6. Strategic Outlook
11.7.7. SWOT Analysis
11.7.8. Analyst View
11.8. Facebook
11.8.1. Business Overview
11.8.2. Financial Data
11.8.3. Product Landscape
11.8.4. Collaboration and Funding
11.8.5. Mergers and Acquisitions
11.8.6. Strategic Outlook
11.8.7. SWOT Analysis
11.8.8. Analyst View
11.9. Google Inc.
11.9.1. Business Overview
11.9.2. Financial Data
11.9.3. Product Landscape
11.9.4. Collaboration and Funding
11.9.5. Mergers and Acquisitions
11.9.6. Strategic Outlook
11.9.7. SWOT Analysis
11.9.8. Analyst View
11.10. Haptik Inc.
11.10.1. Business Overview
11.10.2. Financial Data
11.10.3. Product Landscape
11.10.4. Collaboration and Funding
11.10.5. Mergers and Acquisitions
11.10.6. Strategic Outlook
11.10.7. SWOT Analysis
11.10.8. Analyst View
11.11. Helpshift
11.11.1. Business Overview
11.11.2. Financial Data
11.11.3. Product Landscape
11.11.4. Collaboration and Funding
11.11.5. Mergers and Acquisitions
11.11.6. Strategic Outlook
11.11.7. SWOT Analysis
11.11.8. Analyst View
11.12. IBM
11.12.1. Business Overview
11.12.2. Financial Data
11.12.3. Product Landscape
11.12.4. Collaboration and Funding
11.12.5. Mergers and Acquisitions
11.12.6. Strategic Outlook
11.12.7. SWOT Analysis
11.12.8. Analyst View
11.13. Imperson Ltd.
11.13.1. Business Overview
11.13.2. Financial Data
11.13.3. Product Landscape
11.13.4. Collaboration and Funding
11.13.5. Mergers and Acquisitions
11.13.6. Strategic Outlook
11.13.7. SWOT Analysis
11.13.8. Analyst View
11.14. Kiwi Inc.
11.14.1. Business Overview
11.14.2. Financial Data
11.14.3. Product Landscape
11.14.4. Collaboration and Funding
11.14.5. Mergers and Acquisitions
11.14.6. Strategic Outlook
11.14.7. SWOT Analysis
11.14.8. Analyst View
11.15. ManyChat
11.15.1. Business Overview
11.15.2. Financial Data
11.15.3. Product Landscape
11.15.4. Collaboration and Funding
11.15.5. Mergers and Acquisitions
11.15.6. Strategic Outlook
11.15.7. SWOT Analysis
11.15.8. Analyst View
11.16. Microsoft Corporation
11.16.1. Business Overview
11.16.2. Financial Data
11.16.3. Product Landscape
11.16.4. Collaboration and Funding
11.16.5. Mergers and Acquisitions
11.16.6. Strategic Outlook
11.16.7. SWOT Analysis
11.16.8. Analyst View
11.17. Nuance Communication Inc.
11.17.1. Business Overview
11.17.2. Financial Data
11.17.3. Product Landscape
11.17.4. Collaboration and Funding
11.17.5. Mergers and Acquisitions
11.17.6. Strategic Outlook
11.17.7. SWOT Analysis
11.17.8. Analyst View
11.18. LivePerson
11.18.1. Business Overview
11.18.2. Financial Data
11.18.3. Product Landscape
11.18.4. Collaboration and Funding
11.18.5. Mergers and Acquisitions
11.18.6. Strategic Outlook
11.18.7. SWOT Analysis
11.18.8. Analyst View
11.19. Poncho
11.19.1. Business Overview
11.19.2. Financial Data
11.19.3. Product Landscape
11.19.4. Collaboration and Funding
11.19.5. Mergers and Acquisitions
11.19.6. Strategic Outlook
11.19.7. SWOT Analysis
11.19.8. Analyst View
11.20. ReplyYes
11.20.1. Business Overview
11.20.2. Financial Data
11.20.3. Product Landscape
11.20.4. Collaboration and Funding
11.20.5. Mergers and Acquisitions
11.20.6. Strategic Outlook
11.20.7. SWOT Analysis
11.20.8. Analyst View
11.21. Slack Technologies
11.21.1. Business Overview
11.21.2. Financial Data
11.21.3. Product Landscape
11.21.4. Collaboration and Funding
11.21.5. Mergers and Acquisitions
11.21.6. Strategic Outlook
11.21.7. SWOT Analysis
11.21.8. Analyst View
11.22. SRI International
11.22.1. Business Overview
11.22.2. Financial Data
11.22.3. Product Landscape
11.22.4. Collaboration and Funding
11.22.5. Mergers and Acquisitions
11.22.6. Strategic Outlook
11.22.7. SWOT Analysis
11.22.8. Analyst View
List of Data
TABLE 1 Chatbot industry 360 degree synopsis, 2013 - 2024
TABLE 2 Chatbot market, by region, 2013 - 2017 (USD Million)
TABLE 3 Chatbot market, by region, 2018 - 2024, (USD Million)
TABLE 4 Chatbot market, by application, 2013 - 2017 (USD Million)
TABLE 5 Chatbot market, by application, 2018 - 2024, (USD Million)
TABLE 6 Chatbot market, by interface, 2013 - 2017 (USD Million)
TABLE 7 Chatbot market, by interface, 2018 - 2024, (USD Million)
TABLE 8 Chatbot market, by type, 2013 - 2017, (USD Million)
TABLE 9 Chatbot market, by type, 2018 - 2024, (USD Million)
TABLE 10 Chatbot market, by deployment model, 2013 - 2017, (USD Million)
TABLE 11 Chatbot market, by deployment model, 2018 - 2024, (USD Million)
TABLE 12 Chatbot market, by end-use, 2013 - 2017, (USD Million)
TABLE 13 Chatbot market, by end-use, 2018 - 2024, (USD Million)
TABLE 14 Vendor Landscape, 2017
TABLE 15 Customer service market, by region, 2013 - 2017 (USD Million)
TABLE 16 Customer service market, by region, 2018 - 2024, (USD Million)
TABLE 17 Social media model market, by region, 2013 - 2017 (USD Million)
TABLE 18 Social media model market, by region, 2018 - 2024, (USD Million)
TABLE 19 Payment/ order processing market, by region, 2013 - 2017 (USD Million)
TABLE 20 Payment/ order processing market, by region, 2018 - 2024, (USD Million)
TABLE 21 Marketing market, by region, 2013 - 2017 (USD Million)
TABLE 22 Marketing market, by region, 2018 - 2024, (USD Million)
TABLE 23 Others market, by region, 2013 - 2017 (USD Million)
TABLE 24 Others market, by region, 2018 - 2024, (USD Million)
TABLE 25 Standalone market, by region, 2013 - 2017 (USD Million)
TABLE 26 Standalone market, by region, 2018 - 2024, (USD Million)
TABLE 27 Web-based market, by region, 2013 - 2017 (USD Million)
TABLE 28 Web-based market, by region, 2018 - 2024, (USD Million)
TABLE 29 Third-party market, by region, 2013 - 2017 (USD Million)
TABLE 30 Third-party market, by region, 2018 - 2024, (USD Million)
TABLE 31 Rule-based market, by region, 2013 - 2017 (USD Million)
TABLE 32 Rule-based market, by region, 2018 - 2024, (USD Million)
TABLE 33 AI-based market, by region, 2013 - 2017 (USD Million)
TABLE 34 AI-based market, by region, 2018 - 2024, (USD Million)
TABLE 35 On-premise market, by region, 2013 - 2017 (USD Million)
TABLE 36 On-premise market, by region, 2018 - 2024, (USD Million)
TABLE 37 Cloud market, by region, 2013 - 2017 (USD Million)
TABLE 38 Cloud market, by region, 2018 - 2024, (USD Million)
TABLE 39 BFSI market, by region, 2013 - 2017 (USD Million)
TABLE 40 BFSI market, by region, 2018 - 2024, (USD Million)
TABLE 41 Media and entertainment market, by region, 2013 - 2017 (USD Million)
TABLE 42 Media and entertainment market, by region, 2018 - 2024, (USD Million)
TABLE 43 Healthcare market, by region, 2013 - 2017 (USD Million)
TABLE 44 Healthcare market, by region, 2018 - 2024, (USD Million)
TABLE 45 E-commerce market, by region, 2013 - 2017 (USD Million)
TABLE 46 E-commerce market, by region, 2018 - 2024, (USD Million)
TABLE 47 Retail market, by region, 2013 - 2017 (USD Million)
TABLE 48 Retail market, by region, 2018 - 2024, (USD Million)
TABLE 49 Travel and tourism market, by region 2013 - 2017, (USD Million)
TABLE 50 Travel and tourism market, by region, 2018 - 2024, (USD Million)
TABLE 51 Others market, by region, 2013 - 2017, (USD, Million)
TABLE 52 Others market, by region, 2018 - 2024, (USD Million)
TABLE 53 North America chatbot market, by application, 2013 - 2017, (USD Million)
TABLE 54 North America chatbot market, by application, 2018 - 2024, (USD Million)
TABLE 55 North America chatbot market, by interface, 2013 - 2017, (USD Million)
TABLE 56 North America chatbot market, by interface, 2018 - 2024, (USD Million)
TABLE 57 North America chatbot market, by type, 2013 - 2017, (USD Million)
TABLE 58 North America chatbot market, by type, 2018 - 2024, (USD Million)
TABLE 59 North America chatbot market, by deployment model, 2013 - 2017, (USD Million)
TABLE 60 North America chatbot market, by deployment model, 2018 - 2024, (USD Million)
TABLE 61 North America chatbot market, by end-use, 2013 - 2017, (USD Million)
TABLE 62 North America chatbot market, by end-use, 2018 - 2024, (USD Million)
TABLE 63 U.S. chatbot market, by application, 2013 - 2017, (USD Million)
TABLE 64 U.S. chatbot market, by application, 2018 - 2024, (USD Million)
TABLE 65 U.S. chatbot market, by interface, 2013 - 2017, (USD Million)
TABLE 66 U.S. chatbot market, by interface, 2018 - 2024, (USD Million)
TABLE 67 U.S. chatbot market, by type, 2013 - 2017, (USD Million)
TABLE 68 U.S. chatbot market, by type, 2018 - 2024, (USD Million)
TABLE 69 U.S. chatbot market, by deployment model, 2013 - 2017, (USD Million)
TABLE 70 U.S. chatbot market, by deployment model, 2018 - 2024, (USD Million)
TABLE 71 U.S. chatbot market, by end-use, 2013 - 2017, (USD Million)
TABLE 72 U.S. chatbot market, by end-use, 2018 - 2024, (USD Million)
TABLE 73 Canada chatbot market, by application, 2013 - 2017, (USD Million)
TABLE 74 Canada chatbot market, by application, 2018 - 2024, (USD Million)
TABLE 75 Canada chatbot market, by interface, 2013 - 2017, (USD Million)
TABLE 76 Canada chatbot market, by interface, 2018 - 2024, (USD Million)
TABLE 77 Canada chatbot market, by type, 2013 - 2017, (USD Million)
TABLE 78 Canada chatbot market, by type, 2018 - 2024, (USD Million)
TABLE 79 Canada chatbot market, by deployment model, 2013 - 2017, (USD Million)
TABLE 80 Canada chatbot market, by deployment model, 2018 - 2024, (USD Million)
TABLE 81 Canada chatbot market, by end-use, 2013 - 2017, (USD Million)
TABLE 82 Canada chatbot market, by end-use, 2018 - 2024, (USD Million)
TABLE 83 Europe chatbot market, by application, 2013 - 2017, (USD Million)
TABLE 84 Europe chatbot market, by application, 2018 - 2024, (USD Million)
TABLE 85 Europe chatbot market, by interface, 2013 - 2017, (USD Million)
TABLE 86 Europe chatbot market, by interface, 2018 - 2024, (USD Million)
TABLE 87 Europe chatbot market, by type, 2013 - 2017, (USD Million)
TABLE 88 Europe chatbot market, by type, 2018 - 2024, (USD Million)
TABLE 89 Europe chatbot market, by deployment model, 2013 - 2017, (USD Million)
TABLE 90 Europe chatbot market, by deployment model, 2018 - 2024, (USD Million)
TABLE 91 Europe chatbot market, by end-use, 2013 - 2017, (USD Million)
TABLE 92 Europe chatbot market, by end-use, 2018 - 2024, (USD Million)
TABLE 93 U.K chatbot market, by application, 2013 - 2017, (USD Million)
TABLE 94 U.K chatbot market, by application, 2018 - 2024, (USD Million)
TABLE 95 U.K chatbot market, by interface, 2013 - 2017, (USD Million)
TABLE 96 U.K chatbot market, by interface, 2018 - 2024, (USD Million)
TABLE 97 U.K chatbot market, by type, 2013 - 2017, (USD Million)
TABLE 98 U.K chatbot market, by type, 2018 - 2024, (USD Million)
TABLE 99 U.K chatbot market, by deployment model, 2013 - 2017, (USD Million)
TABLE 100 U.K chatbot market, by deployment model, 2018 - 2024, (USD Million)
TABLE 101 U.K chatbot market, by end-use, 2013 - 2017, (USD Million)
TABLE 102 U.K chatbot market, by end-use, 2018 - 2024, (USD Million)
TABLE 103 Germany chatbot market, by application, 2013 - 2017, (USD Million)
TABLE 104 Germany chatbot market, by application, 2018 - 2024, (USD Million)
TABLE 105 Germany chatbot market, by interface, 2013 - 2017, (USD Million)
TABLE 106 Germany chatbot market, by interface, 2018-2024, (USD Million)
TABLE 107 Germany chatbot market, by type, 2013 - 2017, (USD Million)
TABLE 108 Germany chatbot market, by type, 2018 - 2024, (USD Million)
TABLE 109 Germany chatbot market, by deployment model, 2013 - 2017, (USD Million)
TABLE 110 Germany chatbot market, by deployment model, 2018 - 2024, (USD Million)
TABLE 111 Germany chatbot market, by end-use, 2013 - 2017, (USD Million)
TABLE 112 Germany chatbot market, by end-use, 2018 - 2024, (USD Million)
TABLE 113 France chatbot market, by application, 2013 - 2017, (USD Million)
TABLE 114 France chatbot market, by application, 2018 - 2024, (USD Million)
TABLE 115 France chatbot market, by interface, 2013 - 2017, (USD Million)
TABLE 116 France chatbot market, by interface, 2018 - 2024, (USD Million)
TABLE 117 France chatbot market, by type,

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