transcosmos - CMS in Telecommunications/Cable/Satellite
Who Is This Vendor Assessment For?
NelsonHall’s CMS in telecommunications/cable/satellite industry sector profile on transcosmos is a comprehensive assessment of transcosmos’ telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business. Across all industries, it employs ~35k globally and operates 114 centers across 14 countries, supporting 23 languages. It operates in Asia, the U.S. and Europe; it has 45 sites in its headquarter country of Japan, 16 offshore sites and 53 sites overseas. It supports 2.5k clients globally.
transcosmos has ~40 CMS telecommunications/cable/satellite clients, all headquartered in Japan. While many are small companies, it supports several large Japanese telecommunications companies.
The company provides CMS in support in a range of offerings including:
Voice of customer analytics
Digital marketing (internet advertising, website development and maintenance).
transcosmos has delivery centers in support of its telecommunications/ cable/satellite customers in Japan, China, and Korea.
Scope of the Report
The report provides a comprehensive and objective analysis of transcosmos’ telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:
Identification of the company’s strategy, emphasis and new developments
Analysis of the company’s strengths, weaknesses and outlook
Analysis of the profile of the company’s telecommunications/ cable/satellite sector customer base, including the company’s targeting strategy and examples of current contracts
Analysis of the company’s telecommunications/cable/satellite sector CMS offerings and key service components
Analysis of the company’s delivery organization including the geography of delivery locations used for telecommunications/ cable/satellite sector clients.