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Xerox - Workers' Compensation BPS

Xerox - Workers' Compensation BPS

Who Is This Vendor Assessment For?

NelsonHall’s workers’ compensation BPS profile on Xerox is a comprehensive assessment of Xerox’s offerings and capabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers in the workers’ compensation market and identifying vendor suitability for workers’ compensation BPO RFPs

Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

This NelsonHall vendor assessment analyzes Xerox’s offerings and capabilities in the workers’ compensation BPS sector.

Xerox is one of a number of insurance BPO providers analyzed in this comprehensive industry analysis.

Having supported workers’ compensation activities for healthcare payers in its commercial healthcare business for a number of years, in May 2014 Xerox made a significant move to expand its both its market share and workers’ compensation offerings with the acquisition of ISG Holdings for $225m.

Scope of the Report

The report provides a comprehensive and objective analysis of Xerox’s workers’ compensation BPS offerings and capabilities, and market and financial strengths, including:

Identification of the company’s strategy, emphasis, and new developments

Analysis of the company’s strengths, weaknesses, and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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