Xerox- Quarterly Update
Who Is This Quarterly Update For?
NelsonHall’s Quarterly Update on Xerox Services provides a snapshot ofdevelopments at the company in the last quarter. It accompaniesNelsonHall’s more comprehensive Key Vendor Assessment program.Both programs are designed for:
Marketing, sales and business managers developing strategies totarget service opportunities within the BPO/IT Services markets
Sourcing managers monitoring the capabilities of existing suppliers ofIT outsourcing services and identifying vendor suitability for ITservices
Consultants advising clients on vendor selection-Vendor marketing, sales and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the BPO/IT servicessector.
Key Findings & Highlights
Q3 2016 performance:
revenues down 2.0% in CC, margins up, butnew deal signings down 15% in CC
Break up of Xerox Services (to Conduent), and Xerox Technology (toXerox) on track for end 2016; soft separation phase initiated inNovember 2016
Conduent executive officers, board directors and leadership teams inplace
Government healthcare business still problematic (delays in New YorkHE platform implementation)
Customer Care BPO recovery plan continues.
Scope of the Report
The report provides a quarterly update on Xerox Services, looking atfinancial performance and key developments during the period.It accompanies NelsonHall’s Key Vendor Assessment program whichlooks at Xerox Services’ IT and BPO offerings, capabilities, and marketand financial strengths, including:
Identification of the company’s strategy, emphases and newdevelopments
Analysis of the company’s offerings and key service components
Analysis of the profile of the company’s client base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s strengths, weaknesses and outlook.
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