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Xchanging - Workers' Compensation BPO

Who Is This Vendor Assessment For?
NelsonHall’s workers’ compensation BPS profile on Xchanging is a comprehensive assessment of Xchanging’s offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers in the workers’ compensation market and identifying vendor suitability for workers’ compensation BPO RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

This NelsonHall vendor assessment analyzes Xchanging’s offerings and capabilities in the workers’ compensation BPS sector.
Xchanging is one of a number of insurance BPO providers analyzed in this comprehensive industry analysis.
Xchanging entered the workers’ compensation market in 2009, when it acquired a 76% stake in Cambridge Solutions.

Scope of the Report

The report provides a comprehensive and objective analysis of Xchanging’s workers’ compensation BPS offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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