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Wirpro- RPA and AI in Retail Banking

Wirpro- RPA and AI in Retail Banking

Who Is This Vendor Assessment For?
NelsonHall’s Retail Banking BPS Vendor Assessment for Wipro is acomprehensive assessment of Wipro’s RPA and AI offerings andcapabilities for the banking industry designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofRPA and AI services and identifying vendor suitability for bankingindustry (consumer banking, commercial banking, and capital markets)RPA and AI services RFPs
Vendor marketing, sales and business managers looking to benchmarkthemselves against their peers
Financial analysts and investors specializing in the support servicessector.

Key Findings & Highlights
This NelsonHall assessment analyzes Wipro’s offerings and capabilitiesin RPA and AI services for the banking industry. Wipro is one of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.Wipro began developing its RPA and AI capabilities in 2010 bydeveloping solutions for big data and NLG internally. By 2014, Wipro had created the HOLMES cognitive intelligence platform. The NLG capability of HOLMES was first deployed internally in the Wipro customer service desk offering.In late 2015, Wipro implemented its first RPA deployment at a bankingclient. The bank requested a KYC RPA deployment. Wipro deployedseveral POCs at this time. In January 2016, the KYC offering was put intofull production.

Scope of the Report
The report provides a comprehensive and objective analysis of Wipro’sRPA and AI services for banking offerings, capabilities, and market andfinancial strength, including:
Identification of the company’s strategy, emphases and newdevelopments
Analysis of the company’s strengths, weaknesses and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the locationof delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capabilities & Partnerships
5. Target Markets
6. Strategic Direction
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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