NelsonHall’s customer management services (CMS) profile on Wipro is a comprehensive assessment of Wipro’s offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs Vendor marketing, sales, and business managers looking to benchmark themselves against their peers Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
Wipro entered the BPS space in 2002 with the acquisition of Spectramind for ~$93m. Since then, Wipro has been expanding its BPS business organically and through acquisitions to include F&A, procurement, healthcare administration, HRO, legal process services, digital content creation and marketing, and analytics.
It offers customer management services in:
Customer care Sales Technical support Fulfillment and back-office Analytics.
Scope of the Report
The report provides a comprehensive and objective analysis of Wipro’s CMS offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments Analysis of the company’s strengths, weaknesses, and outlook Revenue estimates Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts Analysis of the company’s offerings and key service components Analysis of the company’s delivery organization including the location of delivery locations.