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Wipro - Customer Management Services

Wipro - Customer Management Services

Who Is This Vendor Assessment For?

NelsonHall’s customer management services (CMS) profile on Wipro is a comprehensive assessment of Wipro’s offerings and capabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

Wipro entered the BPS space in 2002 with the acquisition of Spectramind for ~$93m. Since then, Wipro has been expanding its BPS business organically and through acquisitions to include F&A, procurement, healthcare administration, HRO, legal process services, digital content creation and marketing, and analytics.

It offers customer management services in:

Customer care
Sales
Technical support
Fulfillment and back-office
Analytics.

Scope of the Report

The report provides a comprehensive and objective analysis of Wipro’s CMS offerings and capabilities, and market and financial strengths, including:

Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
3.1 Pricing
4. Delivery Capability and Partnerships
4.1 English speaking
4.2 Romania
4.3 Poland
4.4 Mexico
4.5 Brazil
4.6 Rest of APAC
4.7 Technology
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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